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“nightmare”
Review of Pigale Family Club

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Pigale Family Club
Ranked #114 of 156 Hotels in Kusadasi
Reviewed 15 September 2015

could not get a wink of sleep the hotel dogs were kept at back and barked all night .needed a holiday when we got home . hotel staff were told but nothing was done. there is nothing good I can say unfortunetely

Room Tip: go to another hotel
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  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank turkeyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 246 reviews

Reviewed 13 September 2015 via mobile

It was early season, food could have been better, but the main thing is the management & victor did all they could to accommodate us. We had a laugh with Ivana & Gigi. We would go again so that says it all. Dave,Mick& Malcom

Stayed: May 2015, travelled with friends
Thank tonysoprano4701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2015 via mobile

My husband and I got too this resort just walking into reception area said it all DIRTY no one spoke English in any shape or for got too our room toilet had a warning sign on it shower broken air conditioning broken and broken chair on my pittance of a balcony with a view of a concrete wall and palm trees . We wasn't even told when the dining room was open at what times no one wanted too tell us anything the food was ok if you liked European food and salad constantly and it was hell in that hall trying too even eat the entertainment was so shocking too say the least in other words no entertainment that was even half in English the other people over ran the resort ... no water in room on arrival no milk for tea on 1 day as they had ran out and still didn't give a flying damn .... and as for hygiene in toilets no soap in dispenser for 2 days (the pool area) and stunk too high heaven it took my breth away and as for health and safety the paths are so dangerous around the resort and worse at night with poor lighting if any lighting at all I must say I could have cried how this even gets 3 stars is unbelievable! !!!!! The sunbeds and tables were not cleaned properly even at all some days ..... all in all disgusting! !!!!

Stayed: September 2015, travelled with family
2  Thank Tracey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2015

This hotel should change to 1 star, it is not worth the 3 stars. Such a dirty place, when we got to the room, there was a dirty diaper on the balcony, 2 broken chairs, the toilet was dirty and there was hair all over. They put us after a scandal in another room at the last floor-it is like sauna and the AC is put on such a place on the wall that you can not sleep if it is on. With the balcony door open we had to listen to the awful, really noisyyyyyyy weddings that are happening across the road almost every night. The animation sucks-it is only in turkish and with mainly turkish songs. the employees barely speak english and are not helpful at all. the chairs on teh beach are never enough for the guests of the hotel the food is one and the same every day-eggs, aubergines and chicken,only 1 time they offered us a fish for 7 days and the queu was awfully long, fruits are served only at dinner (this is outrageous), desserts are awfully tasteless, the never served backlava, only 1 time cadaiff. Overall impression-this hotel sucks big time!!!

Room Tip: none, they do not a view, nothing
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  • Stayed: September 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Stella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2015

This was my first holiday in Turkey and definitely won't be last. The hotel is good, there was a variety of food, especially at dinner time. Don't believe to every word you see about the hotel, because in the beginning I wasn't sure that we should go at this hotel, but every minute in it was unforgettable. Also the animation team were amazing!! They totally made our vacation unforgettable. Go to the disco with them, there is so much fun. Thank you Nastya, Jack and Batu for the lovely time at Pigale.

  • Stayed: August 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Adventure_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2015

the hotel is lovely but it has plenty of steps and is not for anyone with walking problems, we had to have our room changed on the first day due to my husband having a problem with stairs, but they were happy to accommodate us.
the rooms were spacious and were cleaned everyday with fresh towels, and the beds were changed also.
the hotel is a little way out of the center of kusadassi but we either got the bus in for 3 Turkish lira each or had a taxi which cost 20 Turkish lira which worked out about £5.
the reception has safety deposit boxes and free WiFi.
the pool area is brilliant the slide is on and off all day with a lifeguard sat at the top of it while it is switched on, the entertainment team are great they are always around doing darts and pool matches then in the afternoon there is aqua gym and water polo, the team are brilliant, and even though we didn't join in they still came over and sat with us and chatted, they were lovely. there is evening entertainment and plenty to keep the kids happy.
the food was lovely and fresh and there was always plenty of choice, we loved the omelettes for breakfast and the fresh yogurt with fruit.
lastly there is Victor he is there everyday and all day and is the heart of this hotel he makes time for everyone, always asking if we needed anything and making time to stop and chat, one of our party ended up twisting his knee and he was brilliant bringing us fruit and stuff to the room, he is a lovely man with a love for his job, nothing is too much trouble for him, so if you visit this hotel he will find you so say hello from us. Victor if you read this, thank you again for being so lovely you are wonderful and look after us all, take a day off, relax and go swimming. xx

Room Tip: "good views from top floors" "ground floor could hear music till around 11.30pm"...
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  • Stayed: August 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2015 via mobile

1st holiday in Turkey & thank to all the staff it won't be the last. Ivana & gigi & victor & the mngmt all were amazing. What a holiday. Nothing was to much trouble, food could have been better but the main thing is everyone connected with the pigale tried to make it a memorable stay & it was. Dave, Mick & Malcom

Stayed: May 2015, travelled with friends
1  Thank tonysoprano4701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pigale Family Club

Address: Bayrakli Dede Mah. Selcuk Bulvari No: 19, Kusadasi 09400, Turkey (Formerly Pigale Beach Resort)
Region: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Kusadasi
#42 On the Beach Hotel in Kusadasi
Price Range: $53 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pigale Family Club 3*
Number of rooms: 116
Official Description (provided by the hotel):
The Club consists of three building with 134 rooms which has got garden&pool view(1 suit,10 family room,118 standard room) The pool-side area includes half- olympic-sized pool with a waterslide,pool bar,snack bar,game hall and playground with large garden. Restaurant, Bar and snacks restaurant with national and international cuisines are included in the service offered to you for your comfort and pleasure. Evening program offerings in season, including dancing, music and shows. Soft animation in the Day Time. Tennis court, table tennis, billiards, volleyball, and game room The hotel's beach (with sunbeds and unbrella) is located 80 m from the hotel. The pleasant, comfortably -furnished rooms has been renovated on 2011 are equipped with WC, shower hairdryer, individually adjustable air-conditioning, TV with satellite direct-dial telephone, and a mini-bar. All rooms have a balcony. Market,doctor,First aid,laundry,hair dresser,game room,fitness center,lobby,tv room,safe box on reception. ... more   less 
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Also Known As:
Pigale Beach Hotel Kusadasi
Pigale Beach Resort

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