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Reviews (1,523)
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All reviewsturkeynice hotelbreakfast buffetthe executive loungetop floorrooftop barbusiness tripperfect locationroom servicerestaurants and cafesindoor poolnice stayrooms are spaciousnice viewfitness centerwalking distancethe heart of the city
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14 - 19 of 1,523 reviews
Reviewed December 28, 2017

I had hygiene problems , it was not clean in the toilet when i checked in the room. Then I changed to another room, it was the same problem. There was stains on the toilet. But the staff was kind and helpful to solve the problem fast.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Mövenpick Hotels & Resorts
Thank alicia_nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erhan Ç, General Manager at Movenpick Hotel Izmir, responded to this reviewResponded December 29, 2017

Dear alicia_nyc,
Thank you very much for your stay at the Mövenpick Hotel Izmir.
We very much regret to read your comment that our housekeeping staff could not meet your expectations and our standards concerning the cleaniless of the room as well as the handling of this complaint.

Please accept our sincerest apologies for those exceptional lapses which do not reflect our usually very high service standards. Corrective actions have been taken immediately and internal control procedures will be intensified accordingly.
We do hope to have the pleasure of welcoming you back again soon to the Mövenpick Hotel Izmir

Best regards,
Erhan Cetin-General MAnager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2017

Movenpick Hotel @ Izmir is centrally located at the heart of Izmir business centre.
It’s overlooking the famous river in Izmir and surrounded by banks and other commercial businesses.
It’s a memory not easily forgotten.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Mövenpick Hotels & Resorts
Thank KabirMohammedAdamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erhan Ç, General Manager at Movenpick Hotel Izmir, responded to this reviewResponded December 28, 2017

Dear KabirMohammedAdamu,
Thank you very much for taking time to fill in our guest survey and for your nice review! It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts. Our team takes great pride in offering our guests inspiring stays. It is very important for us to keep the charm of our hotel.
We look forward to welcoming you back soon!
Best regards,
Erhan Cetin-General Manager

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Reviewed December 26, 2017

Was there with family. We enjoyed our stay. The personal was very nice and professional. The hotel is in a perfect location. The car parking service worked very good. Everything was ok, nothing to complain.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Mövenpick Hotels & Resorts
Thank ercan299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erhan Ç, General Manager at Movenpick Hotel Izmir, responded to this reviewResponded December 27, 2017

Dear ercan299,
Thank you for staying with us and taking your time to share your feedback.
I'm so pleased to hear that you enjoyed your stay and appreciated the friendliness of our staff. I will forward your comments to the team.

It is our goal to fully exceed your expectations the next time your travels bring you back this way. Your feedback in invaluable and we thank you very much.

Hope to see you again at your home in Izmir.
Best Regards,
Erhan Cetin-General Manager

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Reviewed December 12, 2017

Recommendation: Beware of theft in Movenpick İzmir.There was an unfortunate event during my stay .After the check out I realised that I had left my precious diamond earrings in the room and the next morning although I informed the hotel management several times,the only answer I received was that there is nothing they could do about it.I was very disappointed because I had expected the hotel management to be more customer focused and show more responsibility.

  • Stayed: December 2017, travelled on business
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Thank gulsungursel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erhan Ç, General Manager at Movenpick Hotel Izmir, responded to this reviewResponded December 13, 2017

Dear gulsungursel,
We received a comment that you allegedly forgotten your earrings in your room.
Like every other hotels, we have a lost&found department. All valuable or non-valuable items are turned in at the lost&found department and held there. We have never had such a problem like this before. Our guests left things behind in the past and the forgotten items have always been returned to the owners.
We also had spoken to housekeeping department and the cleaning staff of your room but they said there was nothing left behind.
We are sorry to inform you despite our thorough investigations and search(from the cameras and card reader of your door), we have not found any clear indications or suspicious activity in your situation.

Best regards,
Erhan Cetin-General Manager

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Reviewed December 3, 2017

Comfortable rooms, excellent breakfast, great location, free bicycle, great personnell, clean rooms, free water everyday, good indoor pool and fitness. We stayed for four days and it is very close to popular areas in Izmir

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Mövenpick Hotels & Resorts
Thank towerok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erhan Ç, General Manager at Movenpick Hotel Izmir, responded to this reviewResponded December 3, 2017

Dear towerok,
It is so rewarding for us to receive such an outstanding score. Thank you very much for sharing your positive experience at Mövenpick Hotel Izmir. We hope your wonderful memories last a long time and that you will visit us again to enjoy the making of new ones.

Kind regards,
Erhan Cetin
General Manager

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