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Reviewed September 14, 2012

We returned from a two week family holiday at the HBC at the end of August. We chose the resort based on recommendations from a friend who, coincidentally, had booked to return this year and overlapped with us. Naturally she was worried that she may have oversold the place to us but I have to say, it was very nearly everything we could have dreamed for.

I won’t do my usual ramble about specifics as most of the other reviewers have done a perfectly good job but suffice to say I can echo the fabulousness of the location, facilities (the SPA – lush), the kidside staff, the entertainers, the food, even the wine was perfectly palatable. The rooms were nice enough, not super luxurious but we enjoyed the separate space for the younger children, the connecting balcony and the outdoor bathroom.

We generally had no problem getting beds by the pool, regardless of how late we were getting up however during the week of the Turkish holidays it was much, much more crowded and service levels dropped slightly.

As a family holiday location, the HBC is close to perfect in offering relative luxury (not Jumeriah style luxury but relative luxury) and a safe, entertaining environment for children. Because the hotel has so many families, at no point did we feel like our children were intruding and they were very much considered one of the guests, rather than an appendage but if you don’t have children and are not looking for a family resort, I would suggest looking elsewhere.

Below are a few specifics that relate to our holiday that prevent us from giving the resort 5* for every criteria.

Some reviewers have commented on their perception of staff attitude. In our experience, the majority of staff were generally fantastic however there were some incidents of unnecessary surliness and a lack of interest in getting involved. When teenage boys were behaving inappropriately/dangerously in the toddler section of the pool the lifeguard refused to speak with them and suggested we went to guest services!

We often enjoy sitting up at the bar however we found that despite being in the direct line of sight of the bar staff, it could take an age to get served. It was often better to move to a pool side seat and receive table service. Most of the staff serving the tables were incredibly friendly and often didn’t charge for some drinks during happy hour. I would make the most of happy hour as the price of cocktails is quite hefty.

On one evening we booked a babysitter (Marta who was fantastic) and had hoped to go to Pascha. Unfortunately it is closed on a Sunday so we booked the beach restaurant. On arrival we found that the TV screen was up on the beach (directly in front of the restaurant) and a Turkish football match was showing. It would have been nice to know beforehand that our romantic, child free dinner was going to be taking place surrounded by Turkish football fans and lots of jeering! The evening went further downhill when we went to order our meal as we discovered that of the 4 starter options, they weren’t actually all available so we ended up having a make do meal. When we spoke with the restaurant staff to say that if there is going to be something happening on the beach that is going to impact on the diners of the beach restaurant, perhaps it should be mentioned at the time of booking, there was a shrug and a total indifference. Due to his annoyance at the reaction he received from the restaurant staff my husband decided to speak with guest services, to their credit they offered us complementary house wine Pascha for another night.

We were surprised to find that glasses were used for drinks at pool loungers and around the beach bar. In both locations everyone is bare footed and I lost count of the number of times I heard glasses smashing to the floor and with the best will in the world, no matter how thorough you think you’ve been sweeping up the broken bits, shards of glass can get everywhere as my husband’s feet will testify!

Despite the small annoyances above, we would definitely return to HBC however we have found that prices for next year are due to increase, dramatically. For the same two weeks, having decent flight times, for a family of 4 the price has increased by nearly £3,000! This is comparable with Porto Sani in Greece and I fear the HBC may price a few of their British customers out!

  • Stayed: August 2012, travelled with family
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4  Thank SqueakerMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2012

The hotel is located a ladder from the sea to the mountain, two or three rows of houses, rooms are right near the water. Rooms with a balcony or terrace, all overlooking the sea. From the side looks very nice, because balconies and terraces covered with flowers get huge staircase of flowers, disappearing into the mountains. From the sea to the mountain to the last "floor" hotel runs the funicular.
The hotel area is very green, almost live on the mountain greenery and pine trees. Undeveloped territory well, secluded zakutochki, shops, in a word, beautiful and comfortable.
Beach divided into 3 zones. One big beach near swimming pools, there is the whole get-together animation, then a big water with Panton chairs and pillows for those who like to sunbathe on the "waves" and the third beach so-called "quiet zones" where not allowed to children and do not recommend the use of mobile phones. Though the 3 beaches, but the place seems to me insufficient, especially at the pool, where the animation is very crowded.
The sea is very, very clean, near the coast can watch schools of fish.

Was a very good animation, every day in the amphitheater show at what a good level. In the evenings on the beach have installed a huge screen, used sun beds and chairs as seating and you can watch concerts, movies. Miss it did not give, but all this unobtrusively as it was. Ie who wanted to hang out, who wanted peace, he was found, places abound. Bars, shops, sports, library, massage, in general, all the bells and whistles there a good hotel there.
The hotel is expensive, but worth the money.
It is undesirable to take numbers next to the funicular. Rooms with a balcony to take desirable, preferably with a terrace, a balcony room seemed to me a little gloomy because of the wooden shutters on the windows.

In general, this hotel is nothing like the standard Turkish hotel.
From the hotel to Fethiye several times a day goes a little bus.

Stayed: June 2012, travelled with friends
Thank Irunchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 10, 2012

After reading all the reviews before we booked - could this resort really be that good?
YES - the resort is in a beautiful setting, the cleanliness of the place is the best I have seen anywhere.
Attention to detail is beyond anything I have experienced. The food is just amazing, choice and quality second to none. Most of all we loved the staff.....they genuinely are helpful and kind and make all the difference - no grumpy faces! Most people we met were on their 3rd - 6th time there.
The entertainment every night is excellent, they put so much effort in...
We went as a couple, this is a family resort so quite a few children,.
Tip - The Restaurant in the evening was busier later at night (9pm) -than earlier at 8 pm. We thought we would miss the children going later but this was not the case.

Room Tip: Rooms in the 600 's are on the quieter side. Rooms with a balcony are much nicer than ones without.
  • Stayed: September 2012, travelled as a couple
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1  Thank SHIRLEYD531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 5, 2012

this is my 4th consecutive year visiting with teenagers ............ the place has to be remarkable to satisfy adolescents year in year out

there is a show every evening ........... friday nights they welcome all the various departments of the resort...down to maintenance ground staff , health and beauty and housekeeping to be introduced to the guests and for us to show them their deserved appreciation............ there is a genuine team spirit and this is reflected in the quality of the service

the location is just sublime but the staff are the people who make this resort remarkable

the equipment is continually upgraded and new amenities are added each year ............ there is no complacency ............ they continue to invest

it is not cheap but quality never is

i hesitate to recommend the place too highly ........... we want to return next year and it might get fully booked ........... and if that happens i congratulate them ............ they deserve that success ............it is a remarkable testament to a brilliantly run resort

i have a gripe that the resort is not particularly disability friendly ............ but the resort is built into a hillside and the upside is that i cant bring my mother in law so it is not all bad

Room Tip: the resort is not really disability act compliant so that for elderly members of a family or disabled members the resort is not suitable meanwhile the views from any of the rooms are great ..............if you can stomach the stairs and height , opt for a room on level 7 or 8 or 9...............you will pinch yourself just to make sure that the awesome views are for real the blocks starting with 100 200 or 300 are quieter but to be honest you have to walk further so i think it is swings and roundabouts it is a safe place for your teenagers ............ and there are sufficient other young people and activities that they do not descend to debauchery.............it is a real family holiday
  • Stayed: September 2012, travelled with family
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4  Thank lorrainesfavourite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 4, 2012

We have just come back from a week at the Hillside Beach Club and I can definitely say that we will be back again! We are a family of four, 2 adults and 2 children (10 and 13 ) and we couldn't have asked for a better location. There is no need for anyone to go outstide of the resort, everything you need is available and of the highest quality. The rooms were spacious, the kids had a separate bedroom which was great. The food was amazing, the beach was beautiful, staff and entertainment team were very friendly...Loved every minute of the whole experience.

  • Stayed: August 2012, travelled with family
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1  Thank mayabk_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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