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All reviews elements restaurant excellent hotel lulu hypermarket mall attached no alcohol dry hotel easy access clean hotel swimming pool hotel located housekeeping staff visiting al ain breakfast was excellent room service relaxing stay late check f b
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Reviewed April 2, 2018

It was a wonderful stay with my family and we will come back again and thank for the good services , the staff were good , the rooms & bathroom were clean as well the breakfast , lunch, dinner were good

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank swatiprashant2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hili R, General Manager at Hili Rayhaan by Rotana, responded to this reviewResponded April 3, 2018

Dear Swatiprashant2001,

Thank you so much for sharing this very kind review about your recent experience at Hili Rayhaan by Rotana Al Ain!

I am extremely delighted to read that you consider us as your "Destination Hotel". Your satisfaction with the services, facilities, food and the kind of accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve. Thank you for your commendation of the hotel.

Your kind review has been shared with everyone in the team and we are all look forward to welcoming you again on your next visit.

Best Regards,
Imad Akil
Executive Assistant Manager
Hili.rayhaan@rotana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018

This hotel has the best quality service I have ever experienced. The staff are available at all times and are attentive and friendly without being overbearing. Always a smile in the lobby, restaurant and gym. I look forward to returning in the future. A 6 star experience.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Liam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hili R, General Manager at Hili Rayhaan by Rotana, responded to this reviewResponded March 31, 2018

Dear Mr. Liam C.,

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to review our property and for choosing us as your destination hotel.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

We are so happy to hear that you liked our hotel, the services, facilities and that you enjoyed your time with us.

We are looking forward to welcoming you back on your next visit.

Best Regards,

Imad Akil
General Manager
hili.rayhaan@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

The doormen are outstanding and helpful, despite having to move so much luggage. That makes a great first impression. The room is simple and clean, nothing fancy . The gym, sauna, etc are not 5 star quality so that's important to know. Another thing is that was noticeable is that the hotel acts as a public gym and pool area. So it was busy with field trips, groups of young children with parents and nannies, swimming lessons. That obviously isn't going to be what people looking for privacy and serenity are looking for. But for families perhaps that is fine if you are accustomed to a more bustling hotel scene.
Housekeeping is great. The mall next door is nice and without it the Hili area might seem a little lonely.
Also, appreciate the bed quality was good. Not overly soft like many hotels offer. Didn't try any restaurants in hotel. We would return as rates are reasonable.

Stayed: March 2018, travelled as a couple
Thank J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hili R, General Manager at Hili Rayhaan by Rotana, responded to this reviewResponded March 28, 2018

Dear JJ,

Thank you for your valuable time to post your feedback at TripAdvisor following your recent stay at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services. We sincerely apologize for any inconveniences caused on this occasion.

Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area.

We look forward to be of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Imad Akil
General Manager
Hili.rayhaan@rotana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2018 via mobile

Lobby was spacious. Huge unpleasantries at check-in by small lady at front desk. Room was okay, not very big but I didn't book a suite so it is understandable. Comfortable bed. Good English TV channels. Balcony is a very good addition to the room. 5-star property but we had to request for some missing bathroom amenities. Bidet was leaking but we didn't call to fix as it wasn't really an issue for us but surely the housekeeping wouldn't miss it as a puddle was left there.

Buffet spread for the dinner at their restaurant was okay. Lady who waited on us was very pleasant and had very good communication skills (so sorry I didn't get the name, I think it was Peace?) The artichoke was very good. Chinese fish was memorable too.

Had lots to do in the property. Facilities were present. I didn't find the location of the jacuzzi comfortable though. I like how the lighting of the lifts in the night add up to the pool view. Also, hotel is adjacent to the Hili Mall for a quick shopping.

Appreciated the late check-out from Farooq and thank you to Ona who checked us out with warmth, making sure we left feeling great.

Stayed: March 2018, travelled as a couple
Thank Belladepuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hili R, General Manager at Hili Rayhaan by Rotana, responded to this reviewResponded March 27, 2018

Dear Belladepuis,

I would like to thank you personally for your recent visit to Hili Rayhaan by Rotana Al Ain and for sharing your comments here at TripAdvisor.

It was truly a pleasure to serve you. I am glad that the accommodations and services were to your likings, as complete satisfaction is our goal at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services.

Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. I have passed on your compliments to our colleagues Farooq & Ona, who were most pleased with your gesture.

Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Imad Akil
General Manager
Hili.rayhaan@rotana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2018

The service is great, staff is very kind. The hotel is a place to relax and at The pool it was Lovely, quiet most days. Even when it was bussy, its nice with music and The right service. The rooms are clean & comfortable. There is a mall right next to it ( hili mall) restaurants and starbucks. Over all we had a Lovely stay

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank sennaka2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hili R, General Manager at Hili Rayhaan by Rotana, responded to this reviewResponded March 24, 2018

Dear Sennaka2018

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to review our property and for choosing us as your destination hotel.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

We are so happy to hear that you liked our hotel, the services, facilities and that you enjoyed your time with us.

We are looking forward to welcoming you back on your next visit.

Best Regards,

Imad Akil
General Manager
hili.rayhaan@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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