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The Cove Rotana Resort Ras Al Khaimah
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Reviews (4,605)
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Reviewed October 12, 2013

This was our first time in Dubai and we absolutely loved it we had booked a premium sea view room and was upgraded to a premium sea view 1 bedroom villa with a plunge pool we couldn't fault anything food cleanliness friendliness of staff everthing. I took a fall a couple of days into our holiday and a member of staff came from nowhere to help me am sorry to say we never found out his name as i was in to much pain, but he couldn't do enough to help. The views are amazing as is the found in cinnamon restuarant, breakers on the beach has fantastic food very large portions to. The bascillico resturant is out of this world. We for one coule can't wait to go back. Best September holiday so far.

  • Stayed: September 2013, travelled as a couple
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1  Thank Sue13961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at The Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded October 13, 2013

Dear Valued Guest,

Thank you for your valuable feedback on your recent stay with us.

It is a pleasure to read from your review that we were able to offer you an upgrade to a villa. All your kind comments with regards to our services and facilities are highly appreciated.

We very much look forward to welcoming you back to The Cove Rotana Resort

Best regards,

The General Manager
The Cove Rotana Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 12, 2013

I had a very special Four days at The Cove Rotana at Ras Al Khaimah, I had a vila of Three bedrooms with private swimming pool, it was one of my best family trips.
I recommend this place for every family like to have their privacy and enjoy hotel life.
Thanks
Hafed

Room Tip: Rooms with pool.
  • Stayed: August 2013, travelled with family
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Thank HShaari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at The Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded October 13, 2013

Dear Valued Guest,

Thank you for your time in posting your review and for recommending The Cove Rotana Resort on Trip Advisor.

We are extremely happy to read that you and your family had enjoyed your recent visit to our hotel. All your kind comments are greatly appreciated.

We look forward to welcoming you back in the near future.


Best regards,

The General Manager
The Cove Rotana Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2013 via mobile

Just off the plane from 9 days in Cove Rotana RAK and a wonderful relaxing holiday. We had an all inclusive deal. Normally I don't book this type of holiday as we like to eat out but the food in Cinnamon restaurant was absolutely fantastic. There was a huge array of dishes to choose from. The breakfast choice was amazing with chefs cooking eggs, waffles and crepes to order as well as fresh fruits, pastries, numerous types of rolls and breads, salads, yogurts, and the list could go on and on. The staff were lovely and friendly especially Christina the chef. The lunches and dinners on offer were a feast to behold. Again, chefs offered barbecued shrimps, chicken, lobsters, whilst there were chefs on pasta stations, fresh fish stations and at least 10 other fresh hot dishes to choose from. The drinks on the all inclusive deal were served from 11am to 11pm and there were several bars at the lobby area, the pools and even down at the beach. Jacky and Kiku (sorry if I've misspelt your name) the waiters in the bar which had the sheesha pipes were an absolute joy to talk to and worked so hard making sure drinks were served quickly. We had a premium room with a beautiful view of the lagoon and the sea. The furniture on the balcony was white cheap plastic. The furniture round the pools and on the beach were comfortable but not 5 star standard. The room was very comfortable but there was not enough drawers and I ended up living out my suitcase. I loved the hotel but it certainly didn't seem 5 star. The food was definitely 5 star but the room was not. The cheap canvas prints in the room did nothing to enhance it at all and actually cheapened it. I loved the domed ceilings which made the quite small room seem larger. If you arrive at the hotel and are being checked in by Lady Anne please don't judge the hotel or the rest of the staff by the rudeness and sheer incompetence of this "lady".

  • Stayed: October 2013
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Thank magsdevlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at The Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded October 13, 2013

Dear Valued Guest,

Greetings from The Cove Rotana Resort

We would like to thank you for staying with us and for taking the time to write this positive review.

We truly appreciate your comments and we're glad that overall you’ve enjoyed your experience at the hotel.

Please accept our sincerer apologize with regards to the attitude portrayed by one of our colleague, rest assured your comments will be shared with our management team, in order to continuously improve our service

We do hope you will return to The Cove Rotana Resort in the near future and we look forward to the opportunity to welcome you back!


Best regards,

The General Manager
The Cove Rotana Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 6, 2013

We went for a family holiday to this hotel and enjoyed every minute, Not many hotels would give you a room for 4. This one gave us a Cortege/suit. The whole hotel is located on a hill facing the beach. My room was next to the swimming pool. My kids had a lot of fun at the main pool as well the private pool in the room.The breakfast was very good with a lot of choice. To go to the beach, we used the hotel golf carts as from my room we need to come down the hill to the beach. Plenty of car parking and very friendly service.

Room Tip: Tey and gget one near the restaurant as the view would be good.
  • Stayed: April 2013, travelled with family
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Thank SivaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at The Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

Greetings from The Cove Rotana Resort

Thank you very much for your positive review of your holiday with us at The Cove Rotana Resort.

We are extremely happy to read that you and your family had enjoyed your recent visit to our hotel and we truly appreciate your review on our rooms, breakfast buffet, and facilities.

We do hope you will return to The Cove Rotana Resort in the near future and we look forward to the opportunity to welcome you back!


Best regards,
The General Manager
The Cove Rotana Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2013

Been to this hotel to celebrate a friend's bday , total of 5 rooms and villas booked for this occasion. we arrived at the hotel on Friday morning , Egyptian receptionist was friendly and advised that we can check in our rooms at 2 pm. we were picked up by small vans and baggy cars to the beach , large beach with clean sands , we decided to have lunch -total of 16 persons in the beach restaurant , we knew that order will take long , however the down point was that standards of delivering most of our plates were dropped , as when comparing what is in the menu to what was offered it was different , so Steak came as a sandwich noting that it is not written steak sandwich on the menu and it comes as steak under main courses, French fries in the plate instead as stated potato wedges , half grilled chicken came with no grilled vegetables as stated on menu and so on , anyway all were rectified when brought up to team's attention.

we went to our friend's villa located front of the beach with its own terrace and swimming pool , was impressive , than checked in our rooms where is a bit far from the beach , for every time you need to move from apartments to beach or pool you need to call for baggy car to come and pick you up which sometimes takes up to 20 min as its a big resort almost a small village !

Had dinner in the Mediterranean restaurant ,The Greek female manager is very helpful and made all arrangements to host our 18 plus persons table with some pre ordered appetizers all with high professionalism , also thankfully arranged for a cake birthday even a short notice, Russian lady chef prepared all dishes which were so impressive and each was better than the other , I highly recommend this "Basilico called "Restaurant ,

We ordered breakfast to the room . it takes around half an hour , only down is the quality of fresh fruits which is below average and no taste at all , also the fresh carrot juice is too watery and not good at all .

overall , great views , nice pool and beach , good service, great as weekend escape from Dubai , still humid this period so better to visit towards end of October , food and drinks prices are reasonable .

Room Tip: Make sure to ask for a room close to beach , best are the villas if you can afford, otherwise you need always to wait for a van to pick you and drop you back.
  • Stayed: October 2013, travelled as a couple
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Thank TDubai68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at The Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded October 8, 2013

Dear Valued Guest,

Thank you for your valuable feedback on your recent stay with us.

We are delighted to read your general positive feedback on our hotel services and glad that you enjoyed the food and service in Basilico Restaurant. Your comments and suggestions are noted and will be shared with our team members concerned.

I would like to thank you as well for your wonderful comments and your recognition of our colleagues, which I will ensure they receive.

We do hope you will return to The Cove Rotana Resort in the near future and we look forward to the opportunity to welcome you back!


Best regards,

The General Manager
The Cove Rotana Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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