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Reviews (1,642)
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Reviewed November 17, 2017

The Al Hamra Residence and Village are in fact two hotels with shared facilities. The 4* Village does not deserve it's rating as the rooms, and especially the bathrooms need updating. Service was bad in the restaurant for breakfast and the choices were poor. We were upgraded to the Residence Hotel on the beach which is far superior. Other guests also paid for the upgrade which is worth the money. The Residence is a great modern hotel with fine food and a beach which is fantastic. The water is warm, mainly calm and very buoyant. The staff were very friendly here. With two outdoor pools and bars there is something for everyone. My only complaints are music was played loud on the beach at various times although you could move away from it, and they could do with more sun loungers as there did not appear to be enough for all the guests. My ratings are only for the Residence hotel.

Room Tip: Ask for a room with a sea view. For families and two couples the suites are ideal, as they have two bedrooms with ensuite.
  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mjhole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded November 20, 2017

Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

We are indeed pleased to hear that you had a great time during your stay with us. Thank you for your comments on the fantastic beach and the staff to be courteous and friendly. Kindly be assured that your compliments have been shared with the entire team, as it serves as a motivation for them.

Though, we have vanished through also your antagonistic view and forwarded to the concerned department to work on improving our experiences based on that.

Thank you once again and we hope to welcome you back soon!

Best Regards,
Amr Ahmed, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 17, 2017 via mobile

Even though we booked our stay in advance, room was not ready, so we had to wait more then 30 minutes at our arrival. Because we were excited about our stay, we decided not to let this thing bother us but only until we discovered that WiFi in room was not free, but chargeable 80 aes per day. Upon ordering meal, 30 minutes waiting turned to be over an hour. Kitchen in room without any dishes.
Only positive thing was kind staff, and in that name beat regards to Mr. Patric.

Stayed: November 2017, travelled with friends
1  Thank Eisa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded November 18, 2017

Dear Guest,
Thank you for your feedback and we are very sorry if the manifestation did not met your expectation. We are learning through your constructive criticism and we are sure that your valuable comments will help us provide a better quality of service. Kindly accept my apologies for the delay receiving your room and food as well. with regards to WiFi connection, kindly note that it’s stated on all websites that we do provide free WiFi connections in all the hotel public areas (lobby, restaurants, beach , pools) however inside rooms will remain surcharge. As well kitchen utensils available upon guest request.
Although your stay with us was neither to your expectation nor satisfaction, we wish to have the opportunity welcoming you once more.

I hope your experience will not deter you from revisiting us, at some point in the future, when I assure you of our best attention.

Regards,
Amr Ahmed, Hotel Manager

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Reviewed November 11, 2017

we enjoyed our weekend at Al Hamra residence, thanks for great service special Mr. Ahmed & Renneth and the service in the restaurant :)
a beautiful beach and pools and kids events. Hotel location was good special pick up and drop off service offered by the Hotel.

Room Tip: sea view is amazing
  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank qidan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded November 13, 2017

Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

We are pleased to note that you enjoyed the services and our facilities. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Ahmed and Kenneth to show them that their efforts were well appreciated.

Thank you once again and we hope to welcome you back soon!

Best Regards,
Amr Ahmed, Hotel Manager

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Reviewed November 11, 2017 via mobile

I enjoyed excellent service from the staff at the Al Hamra Residence Palace this weekend. I must make particular mention of the commitment of Kenneth and the Front Desk Team in providing this excellent service. Other highlight included the beach and Pool Staff and the Adventure Sports Staff. Thank you for contributing to a great weekend.

Stayed: November 2017, travelled with friends
Thank STUART-GO-TIGERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded November 13, 2017

Dear Guest,

Greetings to you!

Thank you for taking time to write a review on TripAdvisor about your recent stay with us.

It gives us immense pleasure to read your encouraging comments knowing that you were gratified on your stay with us. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Kenneth to show him that his efforts were well appreciated.

Kindly let us know your next stay with us and we would be very happy to welcome you back at our resorts for a memorable holiday.


Best Regards,
Amr Ahmed, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 8, 2017

in this hotel we spent a great vacation last month. Beautiful beach, excellent food, clean hotel and all the greatest thanks to the hotel staff! Especially in the hotel part of Village, where the staff improved the value of the hotel by 100%. In particular, we want to highlight the smiling, sweet and pleasant waitress Yetty, who took care of us with utmost care. Similarly, Gene and Jatin have great access to hotel guests. Their smile and sweet greetings have always improved our day. Thanks to this you feel at home at the hotel :) I certainly recommend!

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank denisasim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmrAhmedHotelManager, Hotel Manager at Al Hamra Residence & Village, responded to this reviewResponded November 13, 2017

Dear Guest,

Greetings to you!

Thank you for taking time to write a review on TripAdvisor about your recent stay with us.

It gives us immense pleasure to read your encouraging comments on your stay with us. Thank for your encouraging annotations and appreciate your recommendation for our resort as ideal for holiday. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Yetty, Gene and Jatin to show them that their efforts were well treasured.

We look forward to seeing you again at Al Hamra Residence and Village so that we can make your beach holiday truly special and memorable.

Best Regards,
Amr Ahmed, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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