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Reviewed September 20, 2018

My family and I have just returned home from a family ten night stay at Rixos Bab Al Bahr. This was our first visit to the resort and overall we had an outstanding stay, no doubt the highlight being the friendliness and attentiveness of the staff that we met. Everyone that works at the resort goes out of their way to make you feel welcome. We would particlarly like to commend the following staff: Firstly Hakeem, "Mr Keep Smiling" who worked round the swimming pools keeping our sunglasses clean and sharing some great stories with us. We also found the lifeguards at the resort to be very pleasant and they would always make a conscious effort to talk to us. The food was of a very high standard and catered for everybody's needs. A special mention goes to SONAM WANGMO (1639) a really pleasant and very helpful waitress very attentive with a constant smile on her face a credit to the hotel. The booking system for the restaurants needs reviewing, you can only book restaurants within a three hour window each day and out of our ten night stay we were told we could only book at the à la carte restaurants for five of these nights- meaning we had to go to the buffet instead (it fails to mention this in the brochures). We stayed in a two-bedroom suit with a sea view which was a good size and had a excellent range of ammenties including a mini-bar which was re-stocked daily. In terms of swimming pools, we found that the adult pool was slightly too small to accommodate guests and it become crowded and chaotic over the weekend. The beach was very clean and had plenty of sunbeds to choose from. The evening entertainment at the resort was very disappointing which is a shame considering the resort seems to excel so much in other areas. The live group especially was bland and boring and the children's entertainment starts too late at 9pm until 9.30pm. The lobby lounge area had a great atmosphere and we were quickly served drinks whenever we visited. The bar manager was particularly accomodating and he would quickly identify us whenever we sat down.

In conclusion, we would definitely return to this hotel, it was far superior to any inclusive we have stayed in before, great colleagues, a very clean hotel with outstandng service. Yet it must be noted that we stayed out of season, and had we arrived during a busier period I would be concerned over the hotel's ability to provide such a unique service to large volumes of people.

Room tip: Two-bedroom suites great for parties of three or four.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank megp111945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhatiaG20, Guest Relations Agent at Rixos Bab Al Bahr, responded to this reviewResponded September 21, 2018

Dear megp111945,

Greetings from Rixos Bab Al Bahr! We are so glad to hear that you have enjoyed your stay with us. We appreciate your kind words regarding your stay, our staff, food, service and great ambiance. Your brilliant experience is exactly the kind of memories that we love to create for our guests. Come back soonest!!

Sincerely,
Hotel Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2018

Firstly I have to mention the fantastic staff at this resort, our stay was made ever more special by the attentive and extremely friendly people who work for this Hotel. It never ever felt like an all inclusive we never had to wait for a drink and w3 were always asked how we were enjoy8ng the hotel. The food was of a very high standard and our room was exceptionally clean with great air con. We really have to mention some special colleagues who always went over and above firstly Hakeem who cleaned our sunglasses with a constant smile on his face what an amazing man. Also Sonam Wangmo 1639 a really superb member of the waitressing team. The life guards were truly great people who engaged in daily conversation and humour whilst looking out for us these guys on the beach from Sri Lanka I believe his name was Joseph were a credit to the hotel all in all a great stay if I had to say one negative I felt the guy promoting the spa on the beach was a little intrusive and persistent which was irritating . We would definitely return thank you to all

Room tip: Opposite the beach
Date of stay: September 2018
Trip type: Travelled with family
Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhatiaG20, Guest Relations Agent at Rixos Bab Al Bahr, responded to this reviewResponded September 21, 2018

Dear Sue F,

Greetings from Rixos Bab Al Bahr! Thank you for being our Guest and for your high evaluation of our team work. We are doing our best to provide exceptional service and getting your feedback is very valuable for us.
Looking forward to welcoming you back to our property.

Sincerely,
Hotel Management

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Reviewed September 20, 2018

Well, we’re on our last day at Rixos and our 4th visit in 4 years at this hotel, and it is still great value for a 10 night end of summer break. A great addition has been the rooftop BBQ restaurant, but for some reason it isn’t listed amongst the 5 other bookable restaurants if you want to skip the buffet restaurant. Not that’s theres anything wrong with the buffet, its just that we like to be served when on holiday and not have to fight to get to a table or food choice, but that’s just us.
It’s difficult to name the best restaurant out of the Steakhouse, Italian, Turkish, Fish, Asian, BBQ, Toast & burger as they all have great food and service, but if i had to pick one it would have to be fishbones. The shrimp in cream sauce is to die for and followed up with the best pan fried sea bass with the crispiest skin you will find in any high end paid for restaurant, just make sure you leave enough bread to be able to mop up the sauce as you don’t want to waste anything in this restaurant.

Personally i like this hotel because it offers quiet and peaceful at the adult pool and bar and a bit more activity in the larger shared pools where kids can play. The only thing I’d like would be someone to fetch drinks around the pool, but its not too much of a hardship to get up and go to the bar, however they do have someone going around cleaning your sunglasses each day.

Looking to bring the grandkids next time as I’ve just found that they have a few water slides and separate pool adjacent to the adult pool, but i never saw these in the last few years. The place just seems to surprise you each time.

Downside is the choice of TV channels as we sometimes like to watch a movie, but there are real time BBC channels so you can at least keep up with whats happening at home.
We come each year at the same time which just happens to be the Islamic new year around 11th Sept and it can get very busy around the hotel, so just make sure you get up early for a good location sun bed and book your restaurants in good time to avoid disappointment.

Room tip: Upgrade to a premium room as these are mainly sea or pool view with more space, balcony and room furniture
Date of stay: September 2018
Trip type: Travelled as a couple
Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhatiaG20, Guest Relations Agent at Rixos Bab Al Bahr, responded to this reviewResponded September 20, 2018

Dear Peter O,

We are delighted to hear that you enjoyed your stay with us and that we succeeded in making your holiday a very special one. Thank you so much for your detailed review. Your positive feedback is very much appreciated and inspiring. We look forward to welcoming you back again.

Sincerely,
Hotel Management

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Reviewed September 20, 2018 via mobile

I was here with my friend for 8 days. Ours stay was nice and interesting. We meet here good entertainment team. Guys are amazing. Entertainment program consist of daily activities, pool games, evening parties and live band and very nice nice club. We enjoyed our staying for sure.

Date of stay: September 2018
Trip type: Travelled with friends
Thank dd1997007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhatiaG20, Guest Relations Agent at Rixos Bab Al Bahr, responded to this reviewResponded September 20, 2018

Dear dd1997007,

Thank you for choosing the Rixos Bab Al Bahr Resort for your vacation.
It was a pleasure to be your host and we are pleased to hear that you enjoyed your holiday with us.

We sincerely appreciate your comments regarding your stay and we hope to welcome you back again in the future.

Kind Regards,
Hotel Management

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Reviewed September 20, 2018 via mobile

It was my first time in UAE, and I am really happy that I’ve chosen this hotel. It includes absolutely everything. The service is one of the best in the world. People working here are very polite and ready to do everything so that you feel your staying comfortable. Everything is so clean and shining which is very important to really relax. The food is amazing with its varieties and tastes. I would really recommend to visit sea food restaurant, but you have to sign for it at least one day before. I want to thank everybody and hope to visit this hotel next year!

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Azat I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KhatiaG20, Guest Relations Agent at Rixos Bab Al Bahr, responded to this reviewResponded September 20, 2018

Dear Azat I,

We very much appreciate your comments regarding your stay at the Rixos Bab Al Bahr.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We will be happy to welcome you back in our hotel property

Sincerely,
Hotel Management

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