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Reviews (3,434)
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2,133
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Reviewed September 23, 2017

Lovely hotel and location,the staff are wonderful and welcoming our room was lovely the bed and pillows very comfortable,food delicious,free shuttle into town which was absolutely buzzing,had a great atmosphere,the restaurants we visited e.g good morning Vietnam,the streets and morning glory the food was top notch and very reasonably priced well worth the visit and the boat trip was excellent which i captured a fantastic sun set,the only gripe from the hotel is the tour desk we booked a trip for de nang by day which you visit the marble mountain and the Buddha and have a Vietnamese meal the the locals which was really good but the brochure said you would also visit the monkey mountain which the guide failed to do so,but didn’t say anything to us that he wasn’t doing it hoping perhaps that we wouldn’t notice hence the trip was from 8am to 2pm and we arrived back to hotel 12.30 but we did get some money back when I complained to the young girl on tour desk she called the company but overall the holiday was very good

Stayed: September 2017
1  Thank lizzybeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded September 25, 2017

Dear lizzybeeee,
Thank you for giving a great rating and recommending us to other travelers. It truly was our pleasure to know that you had a wonderful holiday and loved our resort, service and pools. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration.

We sincerely look forward to welcoming you back soon.

Regards,
General Manager

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Reviewed September 23, 2017

We enjoyed our stay at sunrise in one of the suites, which was very spacious the only downside was the air con struggled to keep up with the sun due to the huge windows! The views were incredible!

Breakfast was pretty good, but we weren't that keen on the other food options so primarily went into town (avoid the room service) which is a quick 10 minute shuttle ride away. The seafood buffet was great value for money, especially when you factor in the drinks.

After a hectic few days in Hanoi we were glad we stayed at the beach, and didn't find the transfer a pain.

Gorgeous pools! Service was overall fine, just a bit slow at times at the adult pool.

Stayed: June 2017
Thank Alexdnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded September 25, 2017

Dear Alexdnz,
Thank you for your wonderful review. We are so glad you enjoyed so many aspects of your stay including the room, the breakfast and our pool. It's definitely a boost for us every time we hear positive reviews such as this.

Please come back again soon for another amazing time!
Regards,
General Manager

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Reviewed September 23, 2017 via mobile

We stayed for 5 nights at Sunrise and had a wonderful time. We were escorted by reception to our luxury ocean view executive room which had its private in built balcony.

The ocean view featuring the Cham islands was the most exotic we have seen. The restaurants including the lobby bar and breakfast lounge served excellent high quality dishes from sushi to noodles and dim sum to fresh omlette.

The infinity pool was beautiful and made used of the Jacuzzi and pool side bar.

There are a selection of restaurants, shops, massage spars and bars right in front of the hotel and a regular shuttle to old Hoi An town costing 25,000 dong each way, which is very reasonable.

Got to say that this is one of the best beach resorts we have stayed in and would love to visit again. Miss Thu the reception supervisor was very helpful.

We would definitely recommend Sunrise for your Hoi An stay.

Kash Sahota UK

Stayed: September 2017, travelled as a couple
1  Thank Kash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded September 25, 2017

Dear Kash S,
Thank you for giving us a perfect rating on TripAdvisor. We are so thrilled to know that you had a wonderful holiday with us and loved our staff, food, pools and room. We will be sure to let staff you mentioned in this review know how much of an impact they made on your experience. It's definitely a boost for us every time we hear positive reviews such as this.

We hope to welcome you back in the near future.

Regards,
General Manager

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Reviewed September 22, 2017 via mobile

Firstly I am still here, laying by the pool soaking up the atmosphere before my wife and I fly back to London tomorrow. Where do I start? We've travelled extensively around Asia but this was our first visit to Vietnam. We decided to spend both my birthday and wedding anniversary here at the Sunrise Premium. We looked at reviews and the usual information on facilities etc and decided this was the right choice for us. A good time to come because it's end of the main season so not too busy, always somewhere to eat and sit by the pool without having to wait. Temperatures are around 89 degrees with high humidity, but by the sea a lovely breeze. Only one day with light rain which was refreshing. To the hotel now. Hands down its biggest asset are its staff. Everyone from the gent who opens the taxi door for you to the concierge, restaurants and bar staff. Vietnamese are by far one of the kindest most thoughtful people around. Nothing is too much trouble, everything done with a genuine smile, promptly and efficiently with being over bearing. Some hotels it's clear the staff are plying for tips but here at the Sunrise it appears to be a genuine concern for your happiness while staying here. The chefs are excellent, the food extremely varied with so much choice it's difficult to decide at times. The Vietnamese restaurant 'Spice Garden' is particularly lovely simply for the food. One of the meals I wanted to try at home. The chef wrote the recipe down for me, how lovely!
The hotel is very clean, the rooms have a lovely design our having a wonderful view of the sea. Spa facilities were as good as anywhere I have visited.

I planned a surprise wedding anniversay meal for my wife, and everyone involved from the desk supervisor to the lounge restaurant manager and our own personal waiter Annh laid on such a special memorable meal I was really touched. My wife was overcome with emotion. The waiter Annh, collected wild flowers and adjourned the table with flowers and candles. Some flowers were frozen in ice and used to keep the champagne chilled. I couldn't begin to express the genuine effort that was put in to make this a surprise. To anyone wanting to visit Hoi An. There are plenty of lovely hotels around but for something you will remember, choose Sunrise Premium. I whole heartedly recommend this hotel to anyone visiting Hoi An and if anyone has any further questions please let me know, I would be happy to help. Thank-you Sunrise for making our holiday most memorable and well done to all your staff. We will undoubtedly return which is something we rarely do because we have so many places left we want to visit.

Stayed: September 2017, travelled as a couple
2  Thank Dunny0578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded September 25, 2017

Dear Dunny0578,
Thank you for reviewing us perfectly. We appreciate your praises regarding our resort, service, staff and food. We would love to welcome you back in the near future.

Regards,
General Manager

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Reviewed September 22, 2017 via mobile

Wow! Can't recommend Sunrise Premium Resort enough. Beautiful grounds, beautiful establishments, beautiful pools, beautiful resteraunt's & amazing staff. We spent 6 nights here with an 8 month old baby. Our room was excellent & has a cot in it when we arrived.
The grounds, gardens & pools are stunning. The 3 resteraunt's, Spice Garden & The Lounge are wonderful but the pool house didn't live up to our expectations unfortunately.
We would definitely stay again if we were ever to come back to Vietnam.

Stayed: September 2017, travelled with family
1  Thank clinton_vern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriseHoiAn, General Manager at Sunrise Premium Resort Hoi An, responded to this reviewResponded September 24, 2017

Dear clinton_vern,
Thank you for giving us a perfect rating on TripAdvisor. We are so thrilled to know that you had a wonderful holiday with us and loved our grounds, establishments, pools and service. It's definitely a boost for us every time we hear positive reviews such as this.

We hope to welcome you back in the near future.

Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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