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Reviews (3,404)
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Reviewed April 4, 2018 via mobile

We wanted a new destination in SE Asia and never having been to Danang AND discovering an Intercontinental here, we jumped at the chance to stay here. While the location is a bit remote, the beautiful beach and private setting more than makes up for the 20 minute drive into town. The resort is beautiful and the staff are terrific. The dining outlets have wonderful food and there is plenty to do with water sports, games activities and the spa. There are tennis courts, and other theater and other activities such as yoga, Tai chi and various classes. Even at full capacity, the resort doesn’t feel packed. It is also family friendly. The only thing I didn’t like about our stay is the dark lighting in the room.

Stayed: April 2018, travelled as a couple
Thank Meredith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
13
Reviewed April 4, 2018 via mobile

My girlfriend and I came to Da Nang and decided to meet up with friends. They were staying at the intercontinental and they invited us up to their holiday home and advised that we would be so amazed, we might decide to book a few nights.

When we arrived the first thing we were told was that they had no rooms available despite the fact that we made clear at that point that we were only visiting friends.

We were pulled aside and questioned as though we were criminals. We were told that the staff were not aware that they were expecting guests and that we would have to wait for clearance to be allowed to proceed further.

Needless to say we are people of colour , and perhaps even less surprisingly that the other guests who arrived earlier in the day faced no such difficulty in visiting our mutual friends. Our hosts who were paying guests at this establishment were shocked and embarrassed at how we were treated.

BROWN and BLACK people do not stay here!
Have some self respect and give your hard earned money to people who treat you with dignity and respect.

Once again people of COLOUR stay elsewhere where you will be treated with care and humanity.

Worst hotel experience ever

If I could give 0 stars I would.

Stayed: April 2018, travelled with friends
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConDanang, General Manager at InterContinental Danang Sun Peninsula Resort, responded to this reviewResponded May 17, 2018

Dear A TripAdvisor Member,

Thank you for your review.

I was very surprised to read your review as this is the first time I have received a comment related to racism at a place where we have been working with guests and staff from diverse nationalities/cultures for the past 6 years.

We always pride ourselves on delivering to guests and visitors genuine Vietnamese hospitality in each and every interactions.

We also expect your understanding that our resort is very unique and exclusive and we have certain parameters for visitors to protect the privacy and comfort of our in house guests. Security process at the entrance is one of them. I am sure as a guest, you would feel secured and protected to stay in any resorts with solid security procedures as we do.

Warm Regards,

Juan Losada
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Good location with wonderful beach views. Only takes around 25 minutes to airport.

Resort staffs are professional, patient and proficiency in English and even Japanese and Korean.

Resorts activities are attractive and interesting such as basket boat trip and trekking.

Suite are also beautiful with nice views.

Restaurants are also good but not much choices.

Stayed: March 2018, travelled as a couple
Thank CMCHAN901221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

I traveled this trip with my whole family including an infant, kid and elderdy. we received top notch service from the team! amazing resort! The team took care of our whole family so well. we didn't need to worry a thing. thank you team. I look forward to coming back again soon.

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Miffy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

It is difficult to achieve the min number of characters while this resort can best described with one word => Spectacular!!
And this applies to all, from location to rooms to staff to dining options to cleanliness (resort as well as beach) up to the attitude. If in many other resorts you have the impression that the highest profit is top priority, at the Intercon Danang the happiness of the customer/guest is Top Priority. We felt great at this resort and will surely come back. SPECTACULAR

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank guidoborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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