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“unfortunate event handled improperly”
Review of Outback Steakhouse

Outback Steakhouse
Ranked #28 of 165 Restaurants in Amherst
Cuisines: Steakhouse
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed June 28, 2018

Our party of 4 got off the road after more than 5 hours of travel, starving. Of all the restaurant choices in the area, we selected this Outback Steakhouse. The service was fine, and the food was good. That is until we found an ant crawling across the bread plate in the center of the table as we were eating. My mother quietly told the server who quickly took the plate from the table. She returned, apologizing, but said there was nothing she could do. She said that since the bread came right out of their ovens, she was not sure from where the ant came. We felt that a manager should have addressed us, at the least, but Kari, the manager on duty, did not come to our table at all. It is a shame that we spent $100 on food, soft drinks, and tip but were not given the common courtesy for a manager to speak with us about an insect in our food. For this, I will not recommend this restaurant nor return to this location.

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Thank DonnaNovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 82 reviews

Reviewed April 10, 2018

my friend suggested going to Outback Steakhouse and I agreed. The place was NOT at all busy right around noon when we arrived. Our server, Jessica, was friendly and very attentive. We both ordered a six ounce sirloin dinner, I think it was $13.49. It came with two sides and bread. We were happy with everything.

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Thank JuneNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2018

We do a lot of traveling and wanted a great steak after a busy day of sightseeing. The Outback has amazing steak, loves of bread, fresh broccoli, and good cold beer. If you are in the area, check out this place and you will not be disappointed. Love going there. Great service to boot.

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Thank DannyWasserman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2018

When we arrived, the host was very pleasant and seated us right away. He didn't know the app automatically checks you in so it was nice that he finally go some useful information. When we finally saw our server, it took 15-20 minutes for her to bring us our drink order and when she finally came, she gave us a blank stare when it came to our food orders. When she brought us bread, their was nothing underneath it and she only had two loafs loaded on the knife and brought it over dangling from the knife. She also inquired on why we didn't have any butter, when she should have known that she didn't bring us any or any plates. When we got our food order, the lobster was really undercooked and mushy and the server didn't really want to send it back. When we got past the lobster and cut into the steak, it was undercooked. When we said something about the steak our server just looked at us like she was a deer caught in the head lights. Worst experience at this restaurant ever.

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Thank travelergirl96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 6, 2018

Very bright lights overhead at bar and restaurant. Went out for dinner w husband and felt like cafateria setting. We did not stay after one drink and asking mgr to lower bright lights in our eyes, & she declined.

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Thank hollycat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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