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“Gorgeous property!!”
Review of Hakone Ginyu

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Hakone Ginyu
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
235 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Gorgeous property!!”
Reviewed 2 May 2012

Ginyu is gorgeous. The property is situated facing the mountains with both outdoor and indoor private onsen. It is a modern japanese ryokan though, so not as traditional as what you would expect. We stayed in a traditional ryokan in Kyoto and wanted a different experience in Hakone.

Being modern japanese, the cuisine is also modern japanese. Great experience overall and I only wish it is more afforable so that we can go back again and again!

Resort is very adult and quiet. We did not see any kids the time we were there. It is also located only a short 3 min walk from the Tozan rail station. You do not need a taxi ride at all if you can cope with your luggage.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank ancyancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Hove, Belgium
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 April 2012

Right from the moment you leave your car outside Ginyu Ryokan you enter another world and for non Japanese clients a somewhat mysterious world.The first surprise once you have entered the ryokan is the great views on the Hakone mountains and it feels like you are in the middle of a very abondant nature.The second surprise is the staff ,the service,the welcome drink,the 'warm welcome' in general...you have really entered another world.I would say that our room looked more at a japanese flat rather than at a hotel room;and then there was a superb terrace with an open air bath. The ideal place to relax.But the real surprise was the dinner in our room : beyond imagination in respect of presentation , quality , originality and freshness .We have hardly seen anything like this in our life and we have been to many wonderful places.Also the breakfast was absolutely great.We had opted for a western breakfast but it was served with several hints to the Japanese kitchen and culture.We have stayed here two nights but we wished that we could have stayed longer and we certainly do wish that many other people visiting Japan can share this unique experience. It is worth while the trip to Hakone.

Room Tip: All rooms have great views and terraces
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  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank WALTER H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 5 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 April 2012

We thought splurging on a night's stay at Hakone Ginyu would be a once-in-a-lifetime thing - staying here is not cheap - but after one night, we feel we could do it many more times.
Quite simply, this ryokan is amazing.
The moment we arrived, we were treated like royalty. Staff were super attentive and warm, as are all the other Japanese staff at the hotels, but over here they go one level beyond.
The mountain view at the lobby is magnificent. It is exacly what you see in the photos in the hotel website.
At check-in, the staff asked us if there was anything we did not eat, so that they could customize our dinner and breakfast menu. They did not miss out a single detail.
Next, we were treated to a welcome drink, made up of soy milk, ginger and pineapple. It was delicious. When we were all relaxed and ready, the staff brought us down to our room and gave us a brief overview of the room and facilities, after which she offered us hot green tea in the dining area. The room we booked came with its own private indoor and outdoor hot baths, and it was bigger than what I had expected from looking at photos on the website. It was really huge, something like an apartment.
Dinner was served in our own rooms by a cheerful and friendly, young Japanese lady called Mimei. The food was amazing. Presentation was fantastic and it tasted as good as it looked. The sashimi was really fresh, and the japanese beef was melt-in-your-mouth fantastic. If we had any complaints, it was that they fed us too much!! My wife and I aren't dessert people, but it was so good that we finished everything.
After dinner we took a stroll around the hotel premises, then headed back to our room where we leisurely soaked in our own private hot spring.
The futon beds that the hotel staff prepared for us after we had our dinner were firm and comfortable but we screwed up the air-con setting and woke up in the middle of the night too warm.
Breakfast the next morning was again outstanding and like I said, the chef did not miss out a single detail on what my wife had said she didn't like to eat.
As we soaked in our hot spring a final time, we felt really sad to leave.
After checking-out, we left our luggage at the hotel so that we could do a short one-hour trail around the town of Miyanoshita, and Mimei-san walked us out the hotel and stood at the entrance and waved to us the entire time we were still within sight!!
Unfortunately it started to rain shortly after our walk, so we returned to the hotel where we waited for the rain to abate. And as a final kind gesture, one of the nice staff (think his name was Shiyoda) offered to send us to the train station in his car! We were really, really greatful (the walk up to the train station is short but is a rather steep upslope).
If I do have one complaint, it is that the entire hotel has been made very Bali-esque, perhaps too much so. All the hotel decor, and even the music in the lobby appears to be Balinese. One suggestion to the management might be to play some traditional Japanese folk instead... Nonetheless, the moment the hotel staff waited on you, you knew you were in a japanese ryokan because the Japanese, in my opinion, are the best when it comes to service.
This was the 4th hotel in our Japan trip and our second ryokan in Hakone. It was certainly the best and most memorable stay and worth every cent.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Northern_Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 March 2012

We stayed here for one night on a tour through Japan and everything was wonderful. We reserved a room with private hot spring and had complete privacy throughout our stay. The service was amazing and room was beautiful. The only issue we had was it was so isolated, we felt like we were in a ghost town. We liked the privacy, but after a couple hours would prefer to go somewhere with a little more action. No one was in the halls or at the bar or anything; it was just a bit odd for us.

Also, just a note - If you take public transportation it is quite complicated to get here. We took a bullet train, to a local train, to a bus, which dropped us off on the side of the road in the middle of nowhere and we can't read Japanese. My fiancé ended up running up the hill and finding it, but it was a bit scary standing on the side of the road when it was starting to snow :) Also one of the staff ran down the hill immediately and helped us with our bags – they were out of their way friendly all the time!

  • Stayed April 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Helen10280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, TX
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 December 2011

My wife and I stayed here for one night after spending 3 busy days and nights in Tokyo. The area was gorgeous dressed in fall colors and the hotel offers amazing views of the mountainside and valley below. The ryokan experience was unique and something everyone should try once. The service was amazing and the entire experience was relaxing from the moment we arrived until our hostess helped us to the street with our bags. We shipped our luggage from our hotel in Tokyo to Kyoto and simply carried a backpack overnight as the ryokan provides just about everything you could need and there isn't much room to transport luggage on the trains and buses in the area.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
6 Thank findinggood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 December 2011

We stayed at the Hakone-Ginyu for one night and were simply blown away by our experience. This was supposed to be a once-in-a-lifetime type of stay but after such a great time, we are not sure we will be able to resist temptation and return.

The level of service was incredibly personal, right from arrival up to the time we left. We were made to feel extremely welcomed, and no detail was too small for the staff to overlook. The Hakone Tozan H Bus stopped us directly outside the ryokan (at the Miyanoshita stop) and although the ryokan is tucked away down a little slope, a porter was at the top of the slope to guide us down. Our welcome drink was a ginger-pineapple juice-soy milk mix and was a great pick-me-up, fusing the right mix of tangy bite and a welcome sweetness. We had missed our Hakone cruise ship and arrived flustered and a little later than intended but feathers were soothed as we sipped our drink looking into the calming atmosphere of a home aquarium tank.

We booked a Japanese-style Tsuki room , which was a ground-floor suite with a lovely private outdoor bath and an indoor tub constantly filled with the water from the same hot spring (we never quite figured out how the water could constantly flow into the tub without it overflowing...). The rooms all have different names and we were in "Fuga". Hot tea and refreshments were served when we shown our room and after a little orientation, we were left alone.

You are given a choice of a yukata or a samue (a trouser and shirt combination) to wear around the ryokan - we tried both and unanimously found the samue much more comfortable in that it provided greater ease of movement. Attire (even the socks!) was of good quality and made you feel totally at home.

I read from the boards that they have three public baths but only two were open on the day we were there. We did try the public bath but decided there wasn't anything that gave it an edge over our private bath. We did not utilise the spa as it was fairly heavily booked by the time we arrived. The spa is open to locals, although hotel guests get a JPY100 discount off each service (not a lot, I know!). I really liked the facial products which I used in the suite - the cleansing gel, cleansing foam, serum and moisturiser were all very suitable for the Asian skin (I ended up buying them from the ryokan store) and we enjoyed the hair and bath products as well.

Enough has been said about the meals on this board and I won't add to them except to say that both dinner and breakfast (we chose the Japanese style breakfast) were delicious, of very high quality and more than sufficient in quantity.

The futons were comfortable and we would have had a great night's sleep except that the pillows too easily lost their body. The pillows were the only flaw in the entire stay but because it affected our sleep, we relayed this to the ryokan upon check-out.

Check-out the next morning was pleasant and efficient and as we wistfully left to catch our bus, the ryokan staff walked with us up the slope again to send us off. We enjoyed ourselves tremendously touring Hakone and our stay at the Hakone-Ginyu was the outstanding jewel in a crown already studded with other highlights. As I am typing this, I find myself thinking we will definitely return.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
5 Thank bertrande80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 December 2011

I booked a room in Hakone Ginyu around 2 mths before via http://www.ryokancollection.com and I was lucky that they had a room available for the period I wanted to stay (end nov). The process was extremely simple and I highly recommend people doing it through this way, no extra charges and all emails are replied in English. Also, I was deciding between Gora Kadan and Hakone Ginyu and it just seemed Hakone Ginyu was more value for money since it was around 60,000 yen versus over 100,000 plus yen for a room in the Gora Kadan. One point to note that the Ginyu is not a full on traditional roykan like Gora Kadan but all in all a superb property and well worth the money.

It was absolutely amazing once you arrived at the property. You are immediately ushered for a welcome drink after check-in and made to feel right at home. Upon checking into your room, a staff member would explain all the amenities available in the Roykan as well as the traditional Japanese wear that one shld wear while in the Roykan. She also took down our preferred meal times for our lunch and dinner and served a wonderful tea session to us.

We had a japanese style room and there are 20 rooms available in the roykan. We had a private bath which overlooked an amazing view of the mountains. There is also a public bath available and the baths also offered an amazing view of Hakone. The decoration of the Royk an is not full on japanese but a mix of Balinese and Japanese styles. I thought it fused pretty well together though some of the objects looked abit out of place. The toilets were fully stocked with large sized toiletries and includes moisturizers, facial wash, hair tonic, body scrubs etc etc. No need for any personal toiletries at all!

The meals were absolutely amazing. Course after course of beautifully presented Japanese delicacies. We were fully stuffed from the meals and its well worth the money as the meals would probably cost 10,000 yen apiece in Japan. The breakfast was not as elaborate as dinner but just as tasty and filling.

We also slept extremely well in rooms and even though I am an extremely light sleeper, I got my full 8 hours and it was very peaceful and relaxing. I would love to go back again as it was just perfect in so many ways.

All in all, nothing negative to say abt the property and the staff will go all out to make sure your visit is as perfect as possible.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank kylie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakone Ginyu

Property: Hakone Ginyu
Address: 100-1 Miyanoshita, Ashigarashimo-gun, Hakone-machi 250-0404, Kanagawa Prefecture
Phone Number:
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen , Kowakidani Onsen , Miyanoshita Onsen
Amenities:
Bar / Lounge Free Parking Spa Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Hakone-machi
#9 Spa Hotel in Hakone-machi
#10 Luxury Hotel in Hakone-machi
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hakone Ginyu 4*
Number of rooms: 20
Official Description (provided by the hotel):
Tucked away in the lush mountains of Hakone, lies the spa resort of Hakone Ginyu. 'Ginyu' means a person seeking inspiration for a poem by traveling around.Spectacular views of the Haya-Kawa River as well as the Hakone Mountains set the perfect backdrop for poetic inspiration. The entrance and lobby are located on the top of the building. The essence of Japanese style emanates through the corridors and continues throughout the entire resort. The infinite beauty of the natural surroundings will enable you to forget the stress of everyday life.You will be transported to a different world once you arrive at Hakone-Ginyu. ... more   less 
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Also Known As:
Hakone Ginyu Hotel Hakone-Machi

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