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Reviews (541)
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All reviewsshuttle buswestern japanese roomhakone yumoto stationdays tripindoor tubfoot massagelarge hotelreasonable sizebooked a twin roombuffet dinner and breakfastexcellent onsenhot poolsjapanese onsennon japanese speakersprivate onsenmen and womenstayed for one night
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Reviewed April 16, 2017 via mobile

It's my first time going to an onsen & boy am I glad that Tenseien has set the bar so high. It's a lovely place. Stayed over for a night and found it the most relaxing night in my 8 days trip to Tokyo/Hakone/Mt Fuji. Onsen is very nice and the ambience is fantastic. There are 2 sauna rooms, 4 onsen 'pools', 2 stone tubs & even a relaxation room. Nothing much to feel shy about and in fact many locals visit this place. Japanese massage is also available at 6000yen/hour and 3 of us fell asleep while doing it cos it was just so relaxing! Highly recommended.

Stayed: April 2017, travelled with family
1  Thank navypolkadots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2017 via mobile

We stayed here for only one night. The hotel is very beautiful. There are a lovely garden with a small pond and a waterfall located at the back of the hotel. Their dinner and lunch buffet are extensive. Service is superb but most of staffs cant speak english.

Some notes for non-Japanese tourist before booking the hotel. First, Shoes need to be removed and placed in a locker before entering the hotel building. Second, only some types of room come with a shower (western style or Japanese room with an open air bath). You have to use a shower (a partition without a door) in the onsen area if your room is a regular Japanese room. Third, they charged everyone for the parking fee and the bathing tax even you never use it.

Stayed: April 2017, travelled with family
4  Thank pinyohiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 9, 2017

We were booked into this recommended hotel by our trip organisers. Certainly an experience for us Westerners. Ryokan for the masses,

That being said we did enjoy, we had a private onsen, (recommended). The Buffet meals were of a huge variety and of good quality,

Room Tip: Get one on a higher floor
  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2017

Wonderful experience, beautiful unique hotel, so helpful and friendly, loved choosing my own kimono to wear and walking around in Japanese socks! Gorgeous gardens, great buffet food with a vast selection for all tastes and all of this in the so beautiful Hakone area. It's only a 10 minute walk into the village with shops, restaurants and transport links. Would recommend in a heartbeat, loved our stay, well done Tenseien!!!

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank lremyzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 2, 2017

This was my first time staying over at an onsen and everything was fantastic. The location is a bit out of the way from the train station but you can take the shuttle bus that circulates the area. Service was professional, especially the dining staff. The room and the bath facilities were clean. Comprehensive amenities. The gardens and little waterfall at the back were serene. Admittedly the view from the rooftop onsen was just so-so but we had a blast with the 4 or 5 different hot spring pools. The stay was impeccable and I wish I could have stayed longer.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TimStHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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