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“Great onsen hotel”
Review of Tenseien

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Tenseien
Certificate of Excellence
Reviewed 26 April 2017

We had an excellent stay at Tenseien. We took a room with private onsen on the balcony which is a fantastic experience; the view was beautiful on a mountain with two cascades but it remained very intimate at the same time. The room was in traditional Japanese style with futon. It was a great Japanese experience. We also were lucky to see the cherry blossom and there is a long alley of cherry trees in front of the hotel which made it even prettier.

The only caveat is that dinner is only a buffet and while it is of good quality, it is not at the same level of quality as the room. We would have appreciated a menu, even at a slightly higher price, to have a perfect experience. The buffet was fun, though, to have an overview of some Japanese specialities.

Room Tip: Rooms with private onsen are the best with a quiet and beautiful view.
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  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank StephaneSr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 April 2017 via mobile

It's my first time going to an onsen & boy am I glad that Tenseien has set the bar so high. It's a lovely place. Stayed over for a night and found it the most relaxing night in my 8 days trip to Tokyo/Hakone/Mt Fuji. Onsen is very nice and the ambience is fantastic. There are 2 sauna rooms, 4 onsen 'pools', 2 stone tubs & even a relaxation room. Nothing much to feel shy about and in fact many locals visit this place. Japanese massage is also available at 6000yen/hour and 3 of us fell asleep while doing it cos it was just so relaxing! Highly recommended.

Stayed: April 2017, travelled with family
1  Thank navypolkadots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile

We stayed here for only one night. The hotel is very beautiful. There are a lovely garden with a small pond and a waterfall located at the back of the hotel. Their dinner and lunch buffet are extensive. Service is superb but most of staffs cant speak english.

Some notes for non-Japanese tourist before booking the hotel. First, Shoes need to be removed and placed in a locker before entering the hotel building. Second, only some types of room come with a shower (western style or Japanese room with an open air bath). You have to use a shower (a partition without a door) in the onsen area if your room is a regular Japanese room. Third, they charged everyone for the parking fee and the bathing tax even you never use it.

Stayed: April 2017, travelled with family
3  Thank pinyohiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2017

We were booked into this recommended hotel by our trip organisers. Certainly an experience for us Westerners. Ryokan for the masses,

That being said we did enjoy, we had a private onsen, (recommended). The Buffet meals were of a huge variety and of good quality,

Room Tip: Get one on a higher floor
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  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017

Wonderful experience, beautiful unique hotel, so helpful and friendly, loved choosing my own kimono to wear and walking around in Japanese socks! Gorgeous gardens, great buffet food with a vast selection for all tastes and all of this in the so beautiful Hakone area. It's only a 10 minute walk into the village with shops, restaurants and transport links. Would recommend in a heartbeat, loved our stay, well done Tenseien!!!

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank lremyzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2017

This was my first time staying over at an onsen and everything was fantastic. The location is a bit out of the way from the train station but you can take the shuttle bus that circulates the area. Service was professional, especially the dining staff. The room and the bath facilities were clean. Comprehensive amenities. The gardens and little waterfall at the back were serene. Admittedly the view from the rooftop onsen was just so-so but we had a blast with the 4 or 5 different hot spring pools. The stay was impeccable and I wish I could have stayed longer.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TimStHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2017 via mobile

As soon as you enter this hotel you take off your shoes and feel at home. We only came for the onsen which was really excellent. The entrance fee is higher than others but towels and robe are included. Very few travellers seem to pick this one so it feels more local and although not all staff speak English, they are more than willing to help. The onsen is on the roof with three pools and two tubs outside. The 2nd floor has a restaurant where food is good and prices normal. The 3rd floor has a relaxation room. I can't compare with other onsen in town but this one certainly comes highly recommended.

Stayed: January 2017, travelled as a couple
Thank M E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tenseien

Address: 682 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
Hotel Style:
#4 Romantic Hotel in Hakone-machi
#6 Spa Hotel in Hakone-machi
Price Range: $175 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tenseien 3.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Tenseien Hotel Hakone-Machi

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