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All reviewsshuttle buswestern japanese roomhakone yumoto stationdays tripindoor tubfoot massagelarge hotelreasonable sizebooked a twin roombuffet dinner and breakfastexcellent onsenhot poolsjapanese onsennon japanese speakersprivate onsenmen and womenstayed for one night
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Reviewed May 8, 2017

The lobby and outer grounds are impressive. Some uncertainties from the amenities descriptions were better than expected. I was unsure if the Western rooms had private en suite shower or if the locker rooms were used (Western style do have en suite) and the womens Onsen on 6th floor is also rooftop, which is fabulous. The shuttle bus from the station was very convenient, although without luggage it is also walkable. As a change from hotel chains and AirBNBs, this was my favorite stay in Japan. Also, we got a room the day before Golden Week, by short advance (2 month) booking, which was a miracle in and of itself, let alone being relatively reasonable and such a nice place!

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank thai2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 26, 2017

We had an excellent stay at Tenseien. We took a room with private onsen on the balcony which is a fantastic experience; the view was beautiful on a mountain with two cascades but it remained very intimate at the same time. The room was in traditional Japanese style with futon. It was a great Japanese experience. We also were lucky to see the cherry blossom and there is a long alley of cherry trees in front of the hotel which made it even prettier.

The only caveat is that dinner is only a buffet and while it is of good quality, it is not at the same level of quality as the room. We would have appreciated a menu, even at a slightly higher price, to have a perfect experience. The buffet was fun, though, to have an overview of some Japanese specialities.

Room Tip: Rooms with private onsen are the best with a quiet and beautiful view.
  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank StephaneSr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 16, 2017 via mobile

It's my first time going to an onsen & boy am I glad that Tenseien has set the bar so high. It's a lovely place. Stayed over for a night and found it the most relaxing night in my 8 days trip to Tokyo/Hakone/Mt Fuji. Onsen is very nice and the ambience is fantastic. There are 2 sauna rooms, 4 onsen 'pools', 2 stone tubs & even a relaxation room. Nothing much to feel shy about and in fact many locals visit this place. Japanese massage is also available at 6000yen/hour and 3 of us fell asleep while doing it cos it was just so relaxing! Highly recommended.

Stayed: April 2017, travelled with family
1  Thank navypolkadots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2017 via mobile

We stayed here for only one night. The hotel is very beautiful. There are a lovely garden with a small pond and a waterfall located at the back of the hotel. Their dinner and lunch buffet are extensive. Service is superb but most of staffs cant speak english.

Some notes for non-Japanese tourist before booking the hotel. First, Shoes need to be removed and placed in a locker before entering the hotel building. Second, only some types of room come with a shower (western style or Japanese room with an open air bath). You have to use a shower (a partition without a door) in the onsen area if your room is a regular Japanese room. Third, they charged everyone for the parking fee and the bathing tax even you never use it.

Stayed: April 2017, travelled with family
4  Thank pinyohiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 9, 2017

We were booked into this recommended hotel by our trip organisers. Certainly an experience for us Westerners. Ryokan for the masses,

That being said we did enjoy, we had a private onsen, (recommended). The Buffet meals were of a huge variety and of good quality,

Room Tip: Get one on a higher floor
  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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