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All reviewsshuttle buswestern japanese roomhakone yumoto stationdays tripindoor tubfoot massagelarge hotelreasonable sizebooked a twin roombuffet dinner and breakfastexcellent onsenhot poolsjapanese onsennon japanese speakersprivate onsenmen and womenstayed for one night
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Reviewed September 17, 2017 via mobile

Weekend trip to Hakone.
Just wanted to get away so chose the reasonably priced option and paid for it.
Very very mediocre.
Business hotel-like.
And to top it all their signs in English about no tattoos in the bath area is so small to be noticed.
Two suited men walks in and kicks you out of the bath naked in a very over the top manner.
Guests should never be treated in this fashion.
All you needed was to explain.
Never again.
Not recommended.

Stayed: September 2017, travelled as a couple
4  Thank fortysomethingmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2017

First thing first, the hotel is so secluded and we got to lug our luggage uphill to our stay as shuttle bus is not provided.

We couldn't not find the main entrance or reception and there was barely any instruction or direction. Turned out we need to lock our shoes in the locker and make our way to the reception. We found this out as there was a nervous and slightly angry staff who saw us - the lost sheeps with our shoes on wandering around trying to find our way. There were so many receptionist at the front desk when we arrived, wondered why they couldn't assign some to help lost sheep like us, I am sure we are not the only one who are clueless about the hotel culture.

Perhaps it is secluded in a way it is advantage to the hotel, their restaurants and mini mart charges are kind of exorbitant. Do try to eat outside.

Onsen is crowded as it is not exclusive to hotel guests.
Requested for extra towel and was asked to go down to the front desk for self collection, first time in a hotel I reckon?

Price is on the higher side given our experience with the hotel.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank xingYX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 7, 2017

Tenseien is a traditional Japanese hotel sitting in a nice quiet area. I booked a twin room with dinner and breakfast for 2 nights. The open space onsen is a must experience. The food is good but not amazing. Nice and helpful staff.

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank scmw2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 20, 2017

While we were not staying at this hotel, we decided to have dinner there because it looked nice from the outside. Once inside, we discovered there was both a 'sushi room' and a 'buffet room'. Since the buffet seemed more popular and was bigger, we entered the buffet room.

When seated in a closed cabinet apart from the buffet, we asked for a table in the main space, next to the buffet. We were seated all the way in the back, with poor lighting and under the cold wind of the airconditioner. The buffet was nothing special; sushi was served 3 pieces at once, with no differents options for fish. For tepanyaki, there was a 5 min. queue, and many foods were cold before getting to the table. Most foods were not explained in English, so we sticked to some sushi, rice and tepanyaki. We were not helped by the staff at any point, which did not speak any English, and we did not feel welcome at all.

Then, the price: For an okay meal with mediocre food, a terrible seat and unfriendly staff, 6.000 yen (€50) per person was the ridiculous price! When complaining and asking for a lower price, the management seated us in the lobby and had a 10 minute discussion, before returning to us and telling there was no lower price possible.

A total waste of your time and money, please look for a different place to eat.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 8, 2017 via mobile

It's a transitional Japanese style hotel, with parking building next to the hotel (1000 yen). I have booked a twin room with dinner and breakfast. The room is in reasonable size, clean and quiet. Hot spring is on the top floor (6/F), two large hot pools indoor and two large open air hot pools outside. The price is relatively cheap compared to other hotels in hakone.

Breakfast and dinner are served as buffet with variety of foods, salad, dessert, hot Japanese foods, western foods etc....

Shoes are locked in the shoes locker area before you step into the hotel lobby, you are only allow to wear socks to walk around the hotel area. I don't get used to bare foot to walk around. It's good experience in the traditional Japanese hotel.

Stayed: May 2017, travelled with friends
Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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