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Reviewed October 2, 2018 via mobile

I needed help with directions and a special problem dealing with a local store. The front end Bell Staff were all so, so very helpful in resolving my issues so I am very thankful to Bell Captain Takahashi, Bell Man Yuta and Bell Woman Hoang for their pleasant manner, helpfulness and efficiency. I will definitely stay at the Yokohama Bay Sheraton Hotel and Tower on my future visits.

Date of stay: October 2018
Trip type: Travelled on business
5  Thank Ambassador164598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded October 6, 2018

Thank you for taking the time to provide feedback regarding your recent stay with us. Your kind feedback will be shared with our front and bell staff as it will motivate us to strive for an even higher level of service. Once again, thank you for your comments and we are sincerely looking forward to welcoming you back in the near future. Kind regards

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Reviewed September 19, 2018

I have never stayed in a more fantastic hotel than Yokohama Bay Sheraton Hotel & Towers. They’re eye for detail is exemplary, even down to the amenities in bathroom which beyond my expectations. Everyone was polite and willing to help with a pleasant smile.

This hotel was exceptionally clean, the bed very comfortable and the style elegant and dignified. Hugh lobby with a massive chandelier. The hotel itself if really grand, it's close to the JR Yokohama station and department stores but the best thing of all was the professionalism and friendliness of the staff. Everyone was so helpful, and they couldn't have done anymore for us.

We stayed for 2 nights and were offered an upgrade to a Club room. The view over Yokohama was the best. The upgrade entitled us to use the Sheraton Club lounge for breakfast (one of the best I have ever seen in a 5 star hotel). Bay View Sky Lounge, the rooftop bar, is splendid and able to see the night cityscape while sipping the tasty cocktails.

The price is extremely reasonable (approximately $200 USD per night) considering this is definitely a 5 star hotel. I highly recommend Yokohama Bay Sheraton Hotel & Towers if you plan to visit Yokohama.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank BestieWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded September 19, 2018

Thank you for staying with us and for taking the time to write such a wonderful review!
We are so glad to hear that you enjoyed your accommodations, Club Lounge, “Bay View” lounge as well as the hotel's convenient location.
I will share your valued comments with my team and we will make effort to meet our customer’s expectation.
Thank you again and we hope to have another opportunity to welcome you back, providing you with the service you expect and deserve.
Kind regards,

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Reviewed September 18, 2018

Hotel great location for shopping, eating and drinking with easy access to high speed trains, subway and buses. Hotel staff multilingual and always very helpful. Rooms clean and quiet. Always first choice when staying in Yokohama.

Date of stay: August 2018
1  Thank Vanski273a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded September 19, 2018

Thank you for taking the time to share your recent experience at Yokohama Bay Sheraton Hotel & Towers.
We appreciate your kind words regarding our service, the room and also the location.
As you said, our location is in the heart of anything a tourist or business traveler to Yokohama may want to do.
We appreciate your kind review and look forward to welcoming you back again soon.
Regards,

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Reviewed September 16, 2018 via mobile

Great hotel. The jet lag hit preety hard, but the spacious, comfortable room and bed made it super easy to get the needed rest. Great breakfast as well, both continental and asian food was served, so there were lots of things to choose from.

Date of stay: September 2018
Trip type: Travelled on business
1  Thank elena901402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded September 16, 2018

Thank you for taking the time to share your recent experience at Yokohama Bay Sheraton Hotel & Towers.
We are delighted to learn that you were satisfied with your room and breakfast.
Thank you again and look forward to welcoming you at Yokohama Bay Sheraton Hotel & Towers in the near future.
Regards,

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Reviewed August 24, 2018 via mobile

The hotel is fine, but the rooms are very small and dated. I particular don’t like a bed against the wall! The room has a good size bathroom with Toto washlet toilet which is great! Shower has great pressure. The a/c works great and his quiet, tv does not have a lot of channels, but you do get CNN and BBC in English. The room has also good lighting.
On the top floor of the hotel, it has a nice bar with great views. Below the hotel you have the underground tunnels that connects to the train and bus station and all kinds of stores and restaurants, convenient if you don’t feel like going far!

Date of stay: August 2018
Trip type: Travelled solo
1  Thank Fligh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded August 26, 2018

Thank you for taking the time to give us feedback about your recent stay with us at the Yokohama Bay Sheraton Hotel & Towers. We are delighted that you enjoyed your stay overall, our convenient location and the bar at the top floor of the hotel. Concerning the rooms, in order to meet our customers’ expectations, plans are currently underway to renovate the hotel in phases. Once again, thank you for taking the time to share your feedback with us and we look forward to welcoming you back to Yokohama Bay Sheraton Hotel & Towers soon.

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