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Raymond C

Non customer friendly hotel

1.0 of 5 bubblesReviewed Aug 15, 2018
The entire hotel was filled with cigarette smell. The front desk was trained to handle locals,(JP) only and having problems with English communication. Try to leave some luggage there for 3 days until my next check in was rejected as their policy only allow them to keep luggage for the day of the check out. Also, they will not give out room until exactly 2 p.m. so don't show up early. If you're looking for friendly services with customer first hotel, go some where else.
Date of stay: August 2018
Room Tip: don't come if you are non smoker
Trip type: Travelled as a couple
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,217)
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21 - 26 of 1,217 reviews
Reviewed August 14, 2018

I made the mistake of booking for 2 nights before taking a cruise with my wife. We arrived at the hotel around 11.30 am after flying all night quite tired. We were told we couldn't check in until 2.00 pm. Sat in the small foyer for a while before going out for lunch. Came back around 1.45 pm bathed in perspiration and initially told to wait until 2.00 pm but then took pity upon us.
Our room was very neat and modern, but unfortunately small. I'd booked one of the larger size rooms (21 sq m) but it didn't seem much larger than an inside cabin which are around 14 sq m. We had a window which was 3 metres from another wall but at least we still had some natural light.
Location was excellent for the cruise terminal and also for Chinatown. Train station also close by. As we had one full day there I approached the front desk to see if they could recommend or help us book any day tours. Unfortunately they could not help us.
I would recommend to cruisers that if they are looking at this hotel as a pre cruise destination book for one night only.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Geoff C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 24, 2018

We are very late check in, but staff are very nice. Parking lot at the same building, it just at the back of the entrance, parking charges overnight is reasonable.
Location is very good, coffee shop / restaurant nearby. Luckily we got double bed room, bed size is very big - queen size which is very comfortable.我們很晚才入住,但工作人員非常友善。在同一棟大樓的停車場,它只是在入口後面,一夜之間的停車費是合理的。
位置很好,附近有咖啡店/餐廳。幸運的是,我們得到了雙人床房,床的尺寸非常大 - 皇后大小非常舒適。
我們不在酒店吃早餐,因為附近有'Doutor'咖啡店,非常方便。我們將再次入住。
We don't take breakfast in the hotel because there is 'Doutor' coffee shop nearby, so convenience. We will stay again for sure.

Date of stay: May 2018
1  Thank Connie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 30, 2018

Very convenient hotel if you are taking a cruise from Osanbashi. To get here from Narita Airport on the cheap take the direct Narita Express train to Yokohama station. From there, transfer to the local Minatomirai Line (separate fare) to Nihon-odori Station - about 4 stations away. The hotel is about 5-10 minute walk from the Nihon-odori Station. The hotel is walking distance to Chinatown (lots of dining options there) and the Yamashita Park (definitely worth a visit for the colourful display of flowers) which is just next to the Osanbashi Cruise Terminal. Buffet breakfast at the hotel is very good.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
8  Thank TeeChinYong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 12, 2018

We stayed at this hotel the night before our cruise because it looked like (and was) a very short walk from the Nihon Odori Station and an easy walk/taxi to the Port the next day. The room was very clean and good, included breakfast was also good. The staff were very helpful. All in all a great stay.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Casscruise2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 7, 2017

We chose the hotel because it was close to the Nihon-Odori Station and 10 minutes walk to the Port. The staff were polite and professional. The room was unbelievably small for the price we paid. We had to walk down a corridor and turn left into another corridor past the bathroom to find the bed. We had to place our suitcases in the corridors as there was no room to put them anywhere else. The room and bathroom were clean and were OK for one night. The breakfast room was bright and clean, and the included breakfast buffet was mainly Japanese items but we managed to find enough coffee, tea, juices, fruit, cereals, yogurt, pastries, breads, eggs to sate our appetites. Checkout was smooth.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank MacLachlan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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