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“Really cramped room, but good location” 3 of 5 bubbles
Review of Grand Hyatt Fukuoka

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Grand Hyatt Fukuoka
Ranked #11 of 184 Hotels / Ryokan in Fukuoka
Certificate of Excellence
Hong Kong
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Really cramped room, but good location”
3 of 5 bubbles Reviewed 24 April 2012

After staying here for three nights, I have to admit I was a little glad to leave. Not because of the service, location or facilities, just that the room was cramped and the bed was tiny. Granted we paid a corporate rate for the room, but it still should have been roomy enough to fit a guy and a girl comfortably! Interestingly enough, the bathroom was quite spacious.

I probably would not return, but for people who need the location and love to shop, it might surprise I guess!

+++:
Location: 10 minute walk from the heart of Fukuoka's transport system (Hakata station), inside the labyrinth of shops, restaurants and entertainment outlets called Canal City, and within walking distance to many other great eats and drinks, it undeniably has a great location. It is a good walk to the Tenjin area (15-20 minutes), where other shopping and restaurants await. Just note that the walk to Tenjin takes you through a little shabby area of the park, and past the outskirts of a red-light entertainment district.

Service: Staff was polite, but felt very clinical, probably due to the hotel being so busy. Still, I put it as a plus because I had no complaints.

Facilities: Actually had a very nice gym and swimming pool. The pool was a pleasant surprise, despite costing extra to enter, had swimming caps and goggles for use.

---:
Room: I guess the politically correct would "cosy", but I have to say its cramped. For one person it is fine, but as a double it really can't make the cut. And I am pretty sure I paid for a double. Again, I'm sure there are much nicer and more spacious rooms, I'm just talking about my experience.

Bed: Same as above, couldn't comfortably fit two people.

Wifi: Well, I am a little ambivalent, since it was free, but it was only available in the lobby. Unlike another reviewer, it worked fine the entire time we were there, but its a little odd that a business-person-oriented hotel would not have wifi available in the rooms.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jamesjen25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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863 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
London, United Kingdom
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

Stayed for 2 nights on our tour round southern Japan. We opted for a Club Floor room as this was a special birthday holiday for my partner and we didn't regret the extra touches that that provided. Although the room itself is probably no different to rooms on other floors, one obviously has access to the Club Lounge which provided many additional (and highly welcome) extras.

Club Lounge provided the following: breakfast each morning; "cocktails" in the early evening which were a great way to start the evening before heading out for dinner, we would have wine or beer or champagne and were served hors d'oeuvres to accompany the alcohol. The breakfast was a full spread of cold items including fresh fruit, cereals, cakes, muffins, breads, pastries, yoghurts, tea/coffee and hot eggs/sausages could be ordered. The Club Lounge was pleasant, airy and bright with big windows looking out on the garden despite being on the 7th floor of the hotel.

Fitness Centre / Spa - The Club rate also allowed complimentary access to the fitness centre and spa. We used both while we stayed. The fitness centre has modern "Life Fitness" aerobic machines and, although the controls were in Japanese, English labels have been added. The Spa was a haven to relax in after a hard day of sightseeing and is again complimentary on the Club rate. As is common in Japan, the Spa is gender-segregated and users must not wear any form of swimsuit, ie must use the facilities nude. There is an etiquette to using public baths in Japan so if you are not familiar here are some tips: you should enter the bathing area and first thing is to wash yourself scrupulously before either using the bath or the saunas. Pay particular attention to making sure you've removed all soap from your body. When moving about the spa you can use a towel to hide your modesty if you wish but mostly people just walk around. Usually when using the saunas people will sit on a towel to capture sweat running off from your body. Often when using the hot bath people will place one of the smaller size towels in their heads or place them on any ledge or surface near the bath. Definitely don't put the towel into the water itself. Also you should learn the Japanese Kanji characters for 'Male' and 'Female' to ensure you don't enter the wrong area. The male character looks like a fly squat! If there is no writing then look for blue curtains for male and red for female. If you have any questions about spas or "onsen" just email me through TripAdvisor. We used pubic baths and Onsen frequently on our many trips to Japan so are quite experienced.

Check-in/Check-out tip: Another tip if you have opted for the Club Floor is when checking-in go straight up in the lifts to the 7th floor and check-in at the Club Lounge itself rather than waiting at the main desk. You can also check-out at the Club Lounge, nice to do this before or after having a relaxing breakfast.

Room Tip: Asking for a room on the 'Canal side' will give you nicer views across the city and of cours...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank cyprusboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honolulu
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

My family and I stayed at the Grand Hyatt Fukuoka in early February of 2012 as a weekend getaway.

It is located approximately 5 minutes from Hakata station (via taxi) and adjacent to The Canal City Shopping/Entertainment complex.

I booked a suite using one of my Diamond Suite upgrade certificates. The suite included club lounge access that served a fantastic complimentary cocktail hour (5-7pm) as well as a very nice breakfast selection. I highly recommend the club rooms as these benefits are well worth the slightly extra cost.

At night we enjoyed strolling through the "Yatai" or street stalls along the river. Great local food served hot and fresh.

The indoor pool/spa area was excellent; however, if you have children be warned that they are not allowed after 12noon. I don't quite understand the policy, but if you go any later you will be out of luck.

In general, the staff was very attentive to our needs and went out of their way to make sure that we had a pleasant stay. An extra thank you to Mr. Hosaka. We will be back!

Room Tip: Club rooms are well worth the extra price
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alohastephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Sandeman
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

This place just isn't worth the price point. A lot of basic things were going wrong.

1) The wifi in the lobby works sporadically. When I pointed this out to the concierge, I got a knowing and friendly nod. When I suggested unplugging and replugging the router (internet fix 101), and got a sad smile, I asked if it is usually like this, and she conformed that the wifi never really works that well. Strike one.

2) I'd seen other older reviewers mention a mouldy smell in the hallways. Yup, that's still the case, at least on the 11th floor...and room 1145 also had a pervasive smell coming from the drains when you used the shower, which in general was up to 3 star hotel standard at best. Strike two.

3) The recommendations coming out of the reception/concierge were disappointing. We were recommended to walk to a place which was closed the first night, and the other tips provided seemed to always come with a flyer promoting the place. Strike three.

I won't list that English was only brokenly spoken by a couple of people, and that the language barrier definitely hurt the interaction. At first I thought, "no big deal, it's Japan" but then I thought "this is supposed to be a Grand Hyatt!" For the price point, I would have expected much much more.

The lobby spills out into a shopping mall, stocked with great stores for Japanese people (my travel colleague went shopping for some stuff, but at 6'3" there was nothing for him), and that made it also feel a bit tacky. Certainly, it didn't have the same sort of "class" that a normal Grand Hyatt would demand, and in comparison to the the Hyatt Regency in Kyotto, it felt like a 3-star Las Vegas strip hotel...without the entertainment value.

Fair is fair, and the one positive was that the people working there were super polite and friendly...but no more than everyone else in the county has been...

I'll stay with Hyatt's again, but not this one. My stay here sort of made the whole city a bit of a let down.

Besides this, the room was clean and fine.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Chris_Sandeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Due to my business in Fukuoka, I have stayed at the Grand Hyatt eight times over the past 16 months. The stays are always pleasant -- the staff is outstanding. The location is very central and the immediate access to the Canal City mall is great. The hotel offers both western and Japanese breakfasts; a nice touch for both locals and foreigners. Rooms are pleasant and reasonably well-appointed for Japanese hotels (definitely small by American standards, but this IS Japan after all). Two drawbacks with the hotel: the bar is outrageously priced, and the hotel is not conveniently located to the subway system. It is centrally located as frequently noted, but it is about 3/4 mile from each of three subway stops, yes, truly central.

Room Tip: Ask for the canal side -- better view of the city. The other side look out over the Canal City Mall.
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 7 February 2012

Our family enjoyed a four day stay at the Grand Hyatt Fukuoka. This is a very conveniently located hotel thoroughly deserving of the Grand Hyatt title. The rooms are spacious for Japan and the service is all above expectation. The staff in the Executive Lounge is only too pleased to help their guests in every respect. As a small example, our daughter wanted her hair done in the hotel salon and they even wrote all our requirements in Japanese in order to help the stylist to understand. We will certainly be coming back to stay.

Room Tip: If you have a room at the end of the corridor, it can be a long walk from the lift but if you like e...
See more room tips
Stayed February 2012, travelled with family
Helpful?
Thank JackMSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 January 2012

Transfer from Fukuoka Domestic Airport was swift 15 minutes journey.

The hotel’s location is excellent. It is nestled between the two main station: Hakata and Tenjin. Next to the hotel is also a big shopping mall, Canal City. The hotel is also within walking distance of the Red Light District.

Room size is a bit small than usual but nicely furnished with all the gadgets. The only downside is there were not enough power outlets. The bathroom is tiny but functional.

The building is long and skinny, be prepared for a long walk if your room is at the wrong end of the building. Make sure you request for a city view, as the other view is the shopping mall.

Club lounge is pleasant, with a view of their Japanese Garden. Staff members are courteous and friendly.

There are plenty of restaurants in the building and within walking distance of the hotel.

Room Tip: request for city view
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank amadeusgalileosabre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Fukuoka

Property: Grand Hyatt Fukuoka
Address: 1-2-82 Sumiyoshi, Hakata-ku, Fukuoka 812-0018 , Fukuoka Prefecture
Phone Number:
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Fukuoka
#5 Luxury Hotel in Fukuoka
#7 Family Hotel in Fukuoka
#11 Romantic Hotel in Fukuoka
#22 Business Hotel in Fukuoka
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Fukuoka 5*
Number of rooms: 370
Official Description (provided by the hotel):
Grand Hyatt Fukuoka is connected to Canal City Hakata, a multi-dimensional complex of business, entertainment and shopping facilities. The hotel is situated between Hakata station, the central station and Tenjin, the city’s business and entertainment centre; it is also just 5 km from Fukuoka International Airport. It is not only the ideal destination itself, but also a convenient base for excursions in the northern Kyushu area. ... more   less 
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Also Known As:
Grand Hyatt Fukuoka Hotel Fukuoka
Fukuoka Grand Hyatt
Hyatt Fukuoka
Fukuoka Hyatt

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