Stayed as a family of 3 booked suitable tatami mat room thru Agoda ... 2 adults 1 child and stated that child was 12 yrs old . Booking accepted however they would only make up 2 beds and said child had to use existing bedding. Major argument at midnight when we returned to our room after being out as owner would not give us a third sheet or pillow to make up a spare futon that was even in the cupboard.
Completely unreasonable and trivial considering I paid $270 for the room and there were rooms at half price in the website on the day I had been honest in my booking. After 15 min of heated argument and standing my ground I got an extra sheet from owner but no pillow.
There are many cool places to stay in beppu but this place is very tired and not worth the price we paid at all. Complete rip off.More
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