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1 - 6 of 745 reviews
Reviewed July 25, 2018

It was a little hard to find from the train station if you aren’t familiar with Sendai. It is about a 10 minute walk from the Sendai Station. The rooms are small for American standards but there was a enough room to sleep and work at a desk. The staff spoke good English. The Japanese style Breakfast was included in the hotel cost and it was good. Everyone was very friendly. Sendai Station has lots of great options for shopping, dining, drinking but it is a little bit of a walk.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Z4108WZmikek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_sendai, 支配人 at Richmond Hotel Sendai, responded to this reviewResponded August 3, 2018

Thank you for sharing your review with us.
We appreciate your recommendation of our place to welcoming others.
We are looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 31, 2018

This hotel is handy to the JR Sendai Station, although it's a bit tricky to find the quickest route (try and follow the rail line). The rooms and bathrooms are quite small, even by Japanese standards. We had a twin room and a double - the twin had a double bed and single bed, which completely filled the room. The double room just had the double bed, which allowed for a bit more space.

Room tip: If you're looking for a twin room, consider two doubles.
Date of stay: January 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank AussieBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_sendai, フロント オフィス マネージャー at Richmond Hotel Sendai, responded to this reviewResponded February 2, 2018

Thank you very much for staying at our hotel and sharing your review with us.
We are sorry that the size of facilities were not to your satisfaction.
We have rooms with double beds which are lager than the rooms with a single bed and double bed. We would recommend trying these rooms on your next visit.
Once again, we would like to express our sincere thanks for choosing our place.
We look forward to your next visit.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 12, 2017 via mobile

This hotel is very clean and comfortable,and near the sendai station,coffee and ice cream is available of free.I left my things in the room when I leaving.the staff found it soon and reply the email soon.

Date of stay: August 2017
1  Thank Ruby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_sendai, 支配人 at Richmond Hotel Sendai, responded to this reviewResponded August 14, 2017

Thank you very much for staying at Richmond Hotel Sendai this time.
It seems that we were able to take a good rest during our stay, and we are also pleased.

From now on I will never forget appreciation to the customer, I will try to improve the service on a daily basis.

Thank you for your contribution during this busy period.
We are waiting for use of another.

Front Oshima
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 17, 2016

The first room that I was given at the 6th floor had strange noises coming from the air condition ducts, sufficiently loud and intermittent so that one could not sleep there. I was given a replacement room at the 5th floor and discovered that the telephone had no outside line, so I could not make some essential phone calls that were urgent. This is not a place for the busy traveler, stay away.

Room tip: Check the noise from the air condition ducts before you accept your room
Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Procaccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 12, 2016

The hotel was just one stop with JR from the main station, or about 10-15 minutes by foot. It was also close to the famous covered market street called “Ichibancho Shopping Arcade” and AER building where you can go for a panoramic view of Sendai on the 31th floor for free.

Hotel staffs were very friendly and helpful. The hotel itself was very clean and modern. Guests of hotel could have non-alcoholic beverages (including soft cream!!) every afternoon until 10pm at the restaurant next to the hotel lobby where breakfast was also served. We booked for standard double room and it was correct. It was clean, rather small (but common for Japanese hotels) but functional and quiet.

I would recommend this hotel for its location, cleanliness and staff members.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SuradechS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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