I travel from Atyrau to Almaty once per month for biz trip. I usually stay for 4 nights/month in Almaty. The reason I selected the Rixos instead of Ritz Carlton is that my office is next to the hotel.
Usually, one night out of four, there will be no turndown services.
One incident that put me off Rixos was that I have to turn the AC off because I can smell the cigarettes smokes from another room. I quickly discovered that my room was a smoking room, so I called reception and asked to move to a non-smoking room. The reception told me that she will call back, but after 30 mins, I have to call the reception again to find out why no one calls me back and I was told there were no non-smoking room available; the receptionist told me there could be one non-smoking room the next day with an attitude "we don't really care". The next morning, all my clothes were stink of cigarettes smell, not to mention my skins on my fingers were the same.
After one stay at the Ritz Carlton, they remembered that I wanted the non-smoking room and always give me a non-smoking room. After staying at the Rixos many many times in the non-smoking room, they don't seem to remember nor care too much...you get what available.
If anyone consider staying at the Rixos, I recommend you should consider the Ritz Carlton. Not only the services are so much better, the beds at the Ritz Carlton are so much more comfortable than the woody beds at the Rixos.
For me, goodbye Rixos and hello Ritz Carton.
- Official Description (provided by the hotel):
- This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more less
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- Also Known As:
- Rixos Almaty Hotel Almaty