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Yvonne C
Singapore, Singapore

Very nice decoration and new. Some risk involved though

4.0 of 5 bubblesReviewed Mar 12, 2020
Its next to Amari hotel, so its conveniently located next to the johor bahru custom. So location wise is fantastic for eating and shopping. Loved the fully equipped kitchen, fast internet and television channel with strong network. The service was good, owner was fast to respond to our question on how to retrieve access card. Its a big apartment with a living room and dining area. So my baby enjoyed exploring the place compared to the smaller hotel room.
Cons: The housekeeping can be better. Common bathroom floor looks dirty, the master bedroom bed had hair on the bed. There were also no toilet paper, or toothbrush or toothpaste provided, so you have to bring your own. We found towels in the washing machine still when we check-in, not sure how long they have been there so we didn't dare to use the towels provided. Toiletries were also all open and used by other guests before. There was a strong mildew or mouldy smell from the master bedroom toilet. So if you are not particular about the housekeeping portion, the place is very modern, stylishly decorated and fully equipped enough for me to cook all meals for my baby.
Date of stay: December 2019
Room Tip: Request for the towels to be dried and toilet paper to be stocked.
5.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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7 - 12 of 75 reviews
Reviewed January 22, 2020 via mobile

Suasana Suites exceeded my expectation.. The room is very clean with complete amenities such as toiletries, slippers and bathrobes no need to request. They also have microwave where you can reheat your food and some kitchenwear like pans, utensils and a induction cooker, toaster and electric kettle. But no plates to use. We used the gym and its impressive, clean and with a lot of exercise machines and equipment to use. The pool is quite small good for kids. The bathroom hot water is not working properly. The hair dryer difficult to use.

The hotel is very convenient, near to the restaurants, bars, shopping mall and custom. But is expensive compared in other hotels.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Lhacuze09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 29, 2019

This service apartment is part of the hotel and it is conveniently located near the checkpoint. Check-in process with Mr Nirmal was fast and efficient. Room was spacious and clean.

10/10 would recommend! :)

Date of stay: October 2019
Trip type: Travelled with family
2  Thank cheske
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 29, 2019 via mobile

Rating
Location: 10/10
Rooms: 5/10
Customer service: 3/10
Housekeeping: 4/10

Overall: if u r here for a night stay I will recommend to you but beyond that better book directly from the hotel and not subhome. Will not book under subhome again. If want to book better direct to the hotel.

Date of stay: December 2019
Trip type: Travelled with family
Thank 486sarinas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2019 via mobile

I made a booking few days before going to Johor. The studio aparment is spacious and clean. There are many amenities in The apartment and It is within a walking distance from The aparment to City Square Mall and Komtar JBCC. We mostly took grab to go anywhere. The price is reasonable on non peak hour rate. I would love to come back here again with my family

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Cherychoclatecandy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2019 via mobile

Great ambiance, well maintained and super clean rooms . V professional staff . Smooth check in process. Highly recommended for family and business trips. Will definitely be staying again. Well done management team.

Date of stay: August 2019
Trip type: Travelled with family
Thank bednbath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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