KSL is definitely my best choice of hotel ever since it opened. I stated at least 5nights in a month over there.
I just checked in for a 3d2n stay upon first day evening I have already request that for the second night that I want to stay at a higher floor on the second night & the manager said he will see to it to be done. Breakfast I went to look for him & he promised me it will be done by noon & rest assure that he did put an alert for me.
Next thing I know it was taken over by this lady called Angela. Her attitude is ridiculously poor not helpful at all. Instead of saying she will get bk to me, she said y dun u come bk & find me later. Hello!!! Mind u! I'm a guest not ur subordinate. Wads wrong with her attitude her body language didn't even seem to be keen with my request. A simple thing took me almost 12hrs to get it done. I was like?????
Can the management level look into this matter?
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
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