KSL is definitely my best choice of hotel ever since it opened. I stated at least 5nights in a month over there.
I just checked in for a 3d2n stay upon first day evening I have already request that for the second night that I want to stay at a higher floor on the second night & the manager said he will see to it to be done. Breakfast I went to look for him & he promised me it will be done by noon & rest assure that he did put an alert for me.
Next thing I know it was taken over by this lady called Angela. Her attitude is ridiculously poor not helpful at all. Instead of saying she will get bk to me, she said y dun u come bk & find me later. Hello!!! Mind u! I'm a guest not ur subordinate. Wads wrong with her attitude her body language didn't even seem to be keen with my request. A simple thing took me almost 12hrs to get it done. I was like?????
Can the management level look into this matter? More
- Free Wifi
- Free Parking