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“Duty manager”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #8 of 108 Hotels in Johor Bahru
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Duty manager”
Reviewed 11 June 2013 via mobile

KSL is definitely my best choice of hotel ever since it opened. I stated at least 5nights in a month over there.

I just checked in for a 3d2n stay upon first day evening I have already request that for the second night that I want to stay at a higher floor on the second night & the manager said he will see to it to be done. Breakfast I went to look for him & he promised me it will be done by noon & rest assure that he did put an alert for me.

Next thing I know it was taken over by this lady called Angela. Her attitude is ridiculously poor not helpful at all. Instead of saying she will get bk to me, she said y dun u come bk & find me later. Hello!!! Mind u! I'm a guest not ur subordinate. Wads wrong with her attitude her body language didn't even seem to be keen with my request. A simple thing took me almost 12hrs to get it done. I was like?????


Can the management level look into this matter?

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnigmaToni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloysius1447, Manager at KSL Hotel & Resort, responded to this review, 21 June 2013
Dear Guest,

We like to thank you for the feedback on your experience with us. Firstly we like to apologies for your expectation unmet.

Please be informed that your comments on our poor guest service had been addressed to the relevent department head the day we received your first review on 2 May 2013.

We hope that this matter will not impair your trust in KSL Hotel & Resorts and we look forward to welcome you to the hotel again.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Thai first
  • Any
English first
1 review
Reviewed 10 June 2013

It is a new hotel hence all are still in good condition. Despite their cheap materials used, their location which is close to Singapore is an advantage. Room service was poor, they didn't even clean my toilet floor, left with visible stain!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliana I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2013

Pros:
Check-in process was smooth sailing as we got there around 5pm on a Thursday. Not bad for a first impression. We booked a superior triple room that accommodates up to 3 adults and was wowed by its size as soon as we walked in. The queen and single beds were comfortable especially the not-too-soft-and-not-too-firm pillows so we woke up without neck pains. The hallway was calm and quiet (though it could've been less dark), no outside noise whatsoever that gave us a good night's sleep during the entire stay. Shower had nice water pressure and perfect temperature.

Cons:
We only found 2 bath towels as opposed to 3 bath towels, hand towels, and a floor mat towel, so we had to dialed housekeeping for the missing towels. The room was not properly cleaned on the 2nd day after we got back from our day trip. We noticed hand prints, mostly belonged to my 4-yr old son, on the surface of all the tables. Water spill from the night before was even still there. We could just tell the housekeeper never wipe-cleaned any of the furnitures because they were still dusty and messy with my son's art supplies (drawing book, papers, pencils, etc) and yes they were still all over the place, untouched, unremoved. They did not even replace one of the used mugs with the new one. We found the TV channels were boring and expected a lot more from a 5-star hotel.

Conclusion:
We were glad that at least we could get a good night's sleep and that all beds were made and nicely tucked on the 2nd day! Will we stay here again? Maybe yes, but may ask for a better housekeeping next time!

Room Tip: Avoid corner rooms as the wall gets pretty warm from the blazing sun during the day, hence the room...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DhaniAditia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 June 2013

Went for a dinner buffet at KSL Resort Hotel and it was a superb ! From Asian to BBQ grill to Japanese fusion and to the dessert station, oh my it was marvelous. It was worth paying such an amount for a delicate buffet like this. I would definitely return again for a high tea/lunch/dinner buffet with my family. Nice ambiance. I had a wonderful birthday celebration with my loved ones!


rates for dinner buffet : (its more expensive over the weekends) RM81.20 NETT (rough estimation)

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Meeera93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 June 2013

Went for a last minute getaway across Singapore lately.Direct public bus transport from the Malaysian Immigration building and had a smooth public bus ride for about 40 minute price is about less than 2 Malaysian dollar each person.Better get some loose change ready.

Grand Lobby lay out,neat set up for the reception business center and a live band pub along the stretch of the main lobby with a hotel cafe at the end leading to tower 2 of the hotel thus I suppose that there will be more than ample rooms for our taking without any reservations needed and in no time we were placed on the 25th floor as per request overlooking part of the state with the Singapore northern part over the horizon

Rooms are sufficiently spacious and neat.Toilet is impressive but amenity are limited.Mini fridge is provided and the stock up is not an issues as the shopping mall directly below has all the necessary with good shopping spreads mainly for the ladies.Room service must try the "nasi goreng kampung"

Will be back for more soon

Room Tip: Higher floors view are more panoramic
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kelvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kl
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 June 2013

The rooms were small but nice.
Everything was about space.
Luckily there was aconnecting room.
There wasnt enuf space for us as muslim to pray .
There wasnt even a qiblat indication on the wall for the muslims.
The good points- the staffs are very friendly and very welcoming.
The shopping mall resembles pudu plaza or imbi plaza in kl.
It was not so enjoying for us being muslim.
Luckily the breakfast was beyond expectation.
It was so nice that i think that was the only thing that was great about the stay.
It wasnt suitable for families..

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elmyhasman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Kuala Lumpur, Malaysia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2013

KSL is a nice hotel very near to the JB Caueway into Singapore. It is above a modern mall = KSL Resort City, which makes it very convenient to have meals and also browse around the multitude of shops and stalls in the mall. I counted more than 20 stalls that were selling mobile phone assessories and phone covers!!! It was clearly a magnet to capture the huge Singaporean market and also the hordes of Chinese tourist whom could not spend the piles of RMB fast enough.

In the hotel - rooms were nicely decorated and we stayed in a deluxe room which came with a 42 inch flat screen LCD TV and also rain shower. Disappointed that hand shower could not be working despite numerous complaints to the maintenance people and the shower never got fixed. Bed was ok, but seriously if we had to pay more for a deluxe room I would have expected that at least they would have provided a room with bigger beds!!

There is also no dedicated Hotel parking so we had to fight for parking space with the shoppers of the mall which was another let down.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asian65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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