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Reviews (5,296)
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All reviewsrainforest chaletoriental villagebeach restaurantshuttle servicethai restaurantdayang cafecable carpremier chaletshuttle busfamily chaletprivate beachon stiltssea viewsky bridgeflying lemursmain lobbyour honeymoon
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Reviewed July 24, 2017

I visited this hotel with my full family and we took two family Chalets. The rooms were clean and good with all facilities working. The rooms were in a forested area so very quite.

The hotel facilities were fantsatic with a private beach and a very good swimming pool with a sunken bar and very friendly nepalese staff at the bar. I enjoyed my day in the pool. The Indian food in the beach side restaurant was just fantsatic and it made our stay much more comfotable.

The only drawback is the water pressure in the room shower which is too low and has to be looked into.

Otherwise the stay was fantastic. Looking forwards to come here agin

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Milanittal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded July 27, 2017

Dear Milanittal,

Greetings from Berjaya Langkawi Resort!

Thank you for the nice notes about your family trip and stay experience at our resort!

We appreciate very much for taking the time to share this with us and we are thrilled to hear you enjoyed very much the Indian cuisine in Beach Restaurant too.

We hope that you'll make another trip to Langkawi and stay with us again in the near future.

Regards,

N.Shumindhran Nair
Public Relations Manager
Email: langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2017

From start to finish our 5 day stay at the Berjaya was most enjoyable. We have stayed here on a number of occasions and it gets better with each visit.
Our Seaview room was comfortable and had all the amenities needed. Being close to reception we had no need to rely on the shuttle buses. The only negative I have about this resort is the very noisy diesel belching shuttle buses. One would have thought in this eco friendly environment an improvement could be made with this mode of transport.
All staff encountered were very friendly and helpful. Breakfast at the Beach Restaurant was so much nicer than at the Dayang Cafe
The setting for the resort amongst the Rainforest is ideal. The swimming pool is well maintained and although you have the usual selfish people placing towels on chairs and not returning for hours we were always able to find a seat. I really believe something should be done about this practise I know some resorts remove towels if seats are not used after a certain length of time.
Putting all that aside, we really love this resort and will return again in the near future.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank PERTHEAGLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded July 27, 2017

Dear PERTHEAGLE,

Greetings from Berjaya Langkawi Resort!

We cannot thank you enough for your awesome comments and truly delighted for your continuous support by visiting and staying with us again as our ardent return guest.

Happy to note that you had a nice comfortable room for stay, took your time as usual to enjoy and to appreciate our nature environment, the facilities we offer and more importantly the service provided by the team.

It is truly heartwarming to hear from our return guests that they still enjoy and have such a wonderful stay experience on every return visit with us.

Regarding the shuttle, we are in the midst of adding on new fleet. Yes, towels are removed from the pool-deck chairs after a certain length of time observation
by the pool attendants if the towels are still seen placed on pool-deck chairs.

Please keep in touch, do email and let us know should you making plans for your next vacation trip with us soon.

Thank you,

N.Shumindhran Nair
Public Relations Manager
Email:langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2017

We were very please with our accommodation, it blends nicely with the forested area.
Room cleanliness was good, however if they had clean the aircon filters that would be great. Getting around the resort would required shuttle service between lobby and your unit. Do take note that you are staying in a forested compound and thus would be close to some animals and creepy crawlers. Resort is very close to the Langkawi cable car station, where hotel provide a one way shuttle service. Do join the free jungle trek from the hotel, you will get to see some amazing native animals.

Room Tip: if you like to be close to the sea, check out the seafront villas.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ltc2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded July 27, 2017

Dear ltc2304,

Greetings from Berjaya Langkawi Resort!

Thank you so much for recent stay and kind review. We are happy to hear that your overall stay was enjoyable and we look forward to be able to serve you again in the future.

By the way, noted on your comments to clean the air-con filters shall share this and notify our maintenance team to carry out the cleaning more frequently.

Thank you & best regards,

N.Shumindhran Nair
Public Relations Manager
Email: langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2017

Short - Over all, it was an ok experience.

Detail - Super Average rooms. Great Resturants, above to below average hospitality. Facility management less than average as the property size is very big. Major pain issue is the internal commute within the resort as they have really fewer cars to transport and it gets really frustrating.

Suggestion to hotel - Please discard the Rain forest chalet, which is mounted as a hut of poor men. Really old Furniture, really old and stained floors, broken sanitary wares.

When I checked in my TV connection was broken, AC was broken, Phone was broken and my front lights were not operational. so there was no way i could connect with the hotel to tell them to come and repair so i walked in rain 2 KM to lobby.

Devi was nice enough to upgrade me to Rainforest Studio which was so much better.

I highly suggest everyone who goes to Berjaya to book a room which is higher then Rainforest Chalet. If you do not have the budget then please go to other hotels.

I would also suggest Family with very young kids (needs stroller) and a handicapped person should not select this hotel.

I love the beach restaurant there and breakfast was also good. - no complaints in food FNB department.

Hotel is really close to Cable car and Sky bridge so you can consider staying here one day if you planning to visit both the attraction.

I stayed there 3 nights and then moved to Adaman and you can also find my review on them on TripAdvisor.

Room Tip: Please consider to take Studio or above rooms.
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rushit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded July 27, 2017

Dear Rushit S,

Greetings from Berjaya Langkawi Resort!

Thank you for taking the time to share your feedback with us, although a little saddened to read of your disappointing experience and that we did not meet your expectations.

Your comments are taken seriously and rest assured that they are passed to the management team for immediate investigation and to ensure actions are taken where appropriate.

Once again, we do apologies for the inconveniences you encountered and hope that you will grant us an opportunity for a return stay.

Sincere regards and apologies,

N.Shumindhran Nair
Public Relations Manager
Email: langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2017 via mobile

The hotel is excellent. It's location is amazing and it is very big. The staff is very helpful. It has many restaurants. They have rooms at the beach and at the forest. It is very close from the cable care
They need to renew the furniture and improve the shuttles

Stayed: July 2017, travelled with family
1  Thank Nezar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded July 27, 2017

Dear Nezar A,

Greetings from Berjaya Langkawi Resort!

Thank you for sharing your experience following your recent stay at Berjaya Langkawi Resort. It was wonderful to hear that we made your stay truly enjoyable.

We are dedicated to constantly improve our services and your kind comments are much appreciated and we will share this with the team here for further improvements.

Once again, thank you and looking forward to welcome you back soon!

Sincerely,

N.Shumindhran Nair
Public Relations Manager
Email: langkawi.rsvn@berjayahotel.com

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