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Reviewed October 22, 2017

The highlight of the hotel is the big swimming pool where every member in the family can have some activity. Rules not very strict about pool clothing. Kids pool can get a bit crowded at times. Room just okay but couldn't find elevator access for family room near the pool, so can be quite troublesome if having a lot of baggage. Buffet breakfast is another highlight. Very delicious and freshly prepared. Mostly local food. Checkin was not very efficient. Rooms were only ready an hour after official check in time

Room Tip: request ground floor if booking family room
  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank june1970_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRManagement, Manager at Klana Resort Seremban, responded to this reviewResponded October 29, 2017

Dear Valued Guest,
Greetings from Klana Resort Seremban!

We are glad to know that you had a pleasant stay with us. The aim of our hotel is to provide the best possible experience to our guest and we are happy to know we achieved to do so. Please be assured that steps are being taken to improve our product as our hotel will be going through a refurbishment by next year. Thank you for your valuable feedback and look forward to serve you again in the near future.

Regards,
Klana Resort Seremban Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017 via mobile

Everything about this hotel is horrendous, from service to structure, although the staff are however polite. Not at all diligent, but polite. This is ranked among the worst I've stayed in. Even if I was paid to return, I wouldn't!! And I would do everything within my ability & influence to ensure others don't endure the suffering of this rubbish place!

- overall structure off the hotel looks fine on the outside. On the inside, it looks like it had gone through a natural disaster

- the last this hotel was ever cleaned let alone refurbished, was at least 20 years ago!

- corridors to the rooms are so filthy!

- the rooms are filthy... Sheets, walls, floors, tub, sink, EVERYTHING!

- rooms leaks water from ceiling. Moldy.

- smelly rooms

- no hot water

The photos on the site are at least 20years old. Subtract 20 years of wear & tear without an ounce of maintenance, and you'll get the picture!

This building should be burnt to the ground, and it SHOULD NOT be allowed to serve guests!!!

Stayed: October 2017, travelled with family
2  Thank NesanKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRManagement, Manager at Klana Resort Seremban, responded to this reviewResponded October 29, 2017

Dear Valued Guest,
Greetings from Klana Resort Seremban!

We regret to know that you did not have have a positive experience during your stay here. We would like to inform you that steps have been taken to address the issues which you highlighted above as we have alerted our respective department heads. Our Head Department are looking into this matter with serious intent.
Please be informed that our hotel will be going through a major refurbishment next year in order to improve our product.
We thank you for providing us with your valuable feddback.

Regards,
Klana Resort Seremban Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2017 via mobile

This hotel located short distance from the heart of seremban old town city. The hotel need to have major renovation. The apparent of the building and lobby does not provide confidence level at all. Hotel room need more maintenance and touch up.

Stayed: September 2017, travelled on business
Thank hungjuinjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRManagement, Manager at Klana Resort Seremban, responded to this reviewResponded September 17, 2017

Dear Valued Guests,
Greetings from Klana Resort Seremban!

We would like to assure you that steps have already been taken to rectify the issues you highlighted as we have alerted our respective Head of Departments. We would also like to inform you that our hotel will be going through a major refurbishment by next year to improve our product.

We thank you for taking time off and providing us with your valuable feedback.

Regards,
Klana Resort Seremban Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2017

The hotel is very tired. It is so run down and empty one wonders when it would close. From the lack of warmth at check in to the lack of engagement at breakfast, the staff clearly do not enjoy their jobs.

In the room, the queen bed was sagging, the tv had poor reception with only the cartoon channel clear.

The wifi was always dropping and terribly slow. I had better reception using mobile roaming!

The toilet leaked each time it was flushed and mould was growing on the bathroom ceiling in large patches - you would think it was a laboratory...!

The bath towels smelled of damp, the shower head was faulty and it took ages for the hot water to come.

Breakfast was mediocre, it didn't help that the staff were very cold; not the best meal experience by any yard stick!

The lifts cannot wait to close on you - the doors shut as soon as they open. Be warned.

it is sad to see the hotel in this state as my last visit years back was better. Clearly maintenance is sorely lacking.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Trimix168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRManagement, Manager at Klana Resort Seremban, responded to this reviewResponded August 24, 2017

Dear Valued Guest,
Greetings from Klana Resort Seremban!

We regret to know that you did not have a positive experience during your stay with us. Please be assured that steps have been taken to improve our services as our respective Department Heads are looking into this matter with serious intent.

Our Front Office, Housekeeping & Engineering Managers have given their personal assurance that they will look to counsel their staff accordingly so that such a situation does not repeat itself again.

We would like to inform you that our hotel will be going through a major refurbishment next year in order to improve our product.

Lastly, thank you for providing us with an honest feedback as it is only through feedbacks from our guests that we get to improve ourselves.

Regards,
Klana Resort Seremban Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2017 via mobile

This is a complaint from regular guest but apparently the hotel doesn't bother to keep my record here.

I am currently staying here on this date. 04.08.2017 room 312. Late check in around 11.30 pm. Having drink at the lounge until 11.45am and went to the room. Checked the room and NO PILLOW on both beds. Tried calling the Receptionist using the room phone. I have to call them using my own handphone coz the phone is not working!!!. My first call was on 11.56pm. Second call on 12.14am, third call on 12.30am, fourth time on 12.44am AND I ONLY GOT THE PILLOW ON 12.54am. NO SORRY AT ALL FROM ANYONE.

I am very pissed off with this issue!!

Stayed: August 2017, travelled on business
Thank AT A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRManagement, Manager at Klana Resort Seremban, responded to this reviewResponded August 7, 2017

Dear Valued Guest,
Greetings from Klana Resort Seremban!

We regret to know that you did not have a positive experience during your stay here. We would like to inform you that steps have been taken to address the issues which you highlighted above as we have alerted our respective department heads. Our Head of Departments are looking into this matter with serious intent.
Please be informed that our hotel will be going through a major refurbishment this year in order to improve our product.
We thank you for providing us with your valuable feedback.

Regards,
Klana Resort Seremban Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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