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Reviews (158)
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All reviewsms gardenberjaya megamallspacious roommega mallgarden hotelshopping complexmins walk awaymodern lookteh tarikfriendly hotelbreakfast menuincluding breakfastaffordable pricebig familysmoking roomparking areaeast coast mall
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5 - 10 of 158 reviews
Reviewed May 9, 2018 via mobile

Compliments to the friendly and attentive staff that spoke good English. I was pleased with a very large room on the highest floor. The room itself was very musty, lacked effective air conditioning and the bathroom had seen better days.

Grand in its day, the hotel would benefit from a facelift and refresh, including cleaning the exterior windows.

Stayed: May 2018, travelled on business
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded May 13, 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 9, 2018 via mobile

The bathroom walls is dirty like it is not clean for ages. The carpet in front of the bathroom is mouldy
And bed sheets are dirty and i even requested to change but i still have the dirty sheets.

However the stafss are very nice and friendly.

Stayed: April 2018, travelled with family
Thank fs M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded May 13, 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 29, 2018 via mobile

I was here for three days business trip. Checkin was okay. When I got to the room, the room was hot. It might be due to sunset in that location. Got the engineering team to fix it but it still the same. But on the second day, they went to fix it again and it seems to work well. My shoutout goes to the housekeeper who made up my room. I was pleased to see my bed was made up with my small doll on the top of new changed towel. It did make me happy. Thank you.

Stayed: March 2018, travelled on business
Thank torutae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded May 3, 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

seam like they are not ready yet. i arrived at 5pm but the room i pay still not ready. its only normal weekend not school holiday.

i booked directly from hotel website but unfortunately they not inform the price we pay not including breakfast even u buy form traveloka or agoda. i can see the hotel is lack of staff n maybe they in the middle of transformation.

i still prefer ms garden management since my fmly really love to visit the hotel before. maybe this will be my last time here

Stayed: April 2018, travelled with family
Thank Jue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded April 1, 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2018 via mobile

very good hotel , room space , rate value for money , beside berjaya megamall , easy fine food by walking distance only .. good comunication staff , friendly .. only parking area no roof and far from lobby .. if rainning seasson , u will trouble to pick your car .. overall very good

Stayed: February 2018, travelled on business
Thank DKZ78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded March 26, 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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