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All reviews walking distance strategic location dim sum famous ipoh egg station spacious room breakfast spread basic amenities upgrading toothbrush toiletries dryer
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Reviewed March 27, 2018

The hotel set 3pm as check in time, yet it was a little bit disappointing when rooms are still not ready after 3pm. It was even more disappointing to come across super stained blanket sheets and bed sheets which was really a turned down, made u wonder are the rooms properly cleaned or tidied up for check-in. i appreciate the housekeeping team who changed all the sheets upon request cause i just couldnt imagine sleeping on it. Even though the location is good, i wouldnt come again or recommend this. Buffet breakfast was so so and the parking area is really not for those who are not experts in maneuvering narrow and sharp corners

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
syeunhotel, Manager at Syuen Hotel, responded to this reviewResponded March 29, 2018

Dear Ms Jennifer
We regret that our rooms were not ready after 3 pm due to the full-house situation these few days.
The disappointing stained blankets & bed sheets had been brought up to our Housekeeping's attention and your comments will certainly help us to further improve on our shortfalls.
We highly appreciate that you had taken time to pen your views to us.
Warm Regards,
SYEUN HOTEL IPOH.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

Pro : Big room, comfy bed, great location, good service, good breakfast, good car park

Con : Building is really old and in need of upgrading. Coffee making area does not have an electricity outlet so you have to bring the kettle to another place to boil water.

Amenities : Bath gel, shampoo, body lotion, shaver kit, comb, shower caps, soap, hair dryer, coffee, tea, tooth brush, bottled water, kettle, slippers

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank simplytraveling123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
syeunhotel, Manager at Syuen Hotel, responded to this reviewResponded March 27, 2018

Dear valued guest,
Thank you very much for your kind comments & we really appreciate them.
As for our shortfalls, we will take time to look into them as to ensure a better facility for our returned guests.
Best Regards
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 18, 2018

Stayed there over the weekend as there was function that held in the premises. The place has a classic feel but not much in the hotel. The service during check in and out was wonderful but the services at the coffee house was quite baffling since its a 4 star hotel. Extra beds need to change, I received one that had its spring all crazy as if someone stomped on it the day before. The parking is needs a lot of upgrade B1 and B3 is very scary and not safe. Limited lights, makes it scary during the night time. Add more lights and remove those curtains would be better otherwise everyone is waiting in B2 for a parking.

Date of stay: March 2018
Thank Sham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
syeunhotel, Manager at Syuen Hotel, responded to this reviewResponded March 20, 2018

Dear Mr Sham,
Thank you for letting us know on our shortfalls.
We will work hard to fix the issues you had experienced and will address the extra bed and lighting conditions that you had brought up.
Warm Regards,
Room Reservn Dept
Syeun Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 17, 2018 via mobile

Excellent welcoming by hotel staffs especially by an Indian local or foreigner guy, I'm not sure(bald headed man). Great value for money. Handy to all amenities. Excellent family hotel with kids swimming hotel. And also a cleaner who always smiles and very helpful. He pumped the air on the swimming floaters. Overall, I'm happy with my stay. We will be back for sure.

Date of stay: February 2018
Trip type: Travelled with family
Thank Maisarah Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
syeunhotel, Front Office Dept at Syuen Hotel, responded to this reviewResponded February 19, 2018

Dear Maisarah
We appreciate all your kind & warm comments on our faciIlties & staff. We will keep improving & hope to see you soon.
Best Regards
SYEUN HOTEL IPOH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2018 via mobile

When we checked in, the experience was excellent.. Fast and greeted with fine customer service.

The room is a bit old but we are ok with it since we knew the hotel is an old hotel.

Location : Strategic nearing to shopping mall call Ipoh Parade.

The room: The Sink is master bedroom clogged. Air-conditioning to both rooms are not working. One the living room is cold.

I called "0" for customer service and complained. Nothing being done. After more than one hours and 3 calls, I decided to go down to the lobby and meet the front desk manager.

Within 15 mins, maintenance guys came to the room and problem resolved.

I was a bit disappointed with the non urgency attitude of the person handling the call at "0".

Date of stay: January 2018
Trip type: Travelled with family
Thank moriazim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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