The Hotel Continental in my well traveled mind a three star hotel centrally located in historic George Town. The hotel is a bit worn down although the rooms are clean due to an attentive cleaning staff. I was attending a conference and a private breakfast was provided. After looking at the breakfast I chose to eat at an outside cafe. I checked in at night and was given a room where the shower did not function. I called the front desk to report the issue and they said they would send an engineer in the morning. My first advice to management as process improvement is that there is a checkout PMI (preventative maintenance checklist) that is completed prior to checkout. I awoke to take a shower in the sink and then went to the front desk to insure the shower would be repaired. Since I am limited in review characters I followed up 5 times over 2 days with no result. The duty managers number rings at reception which is a poor deflection of responsibility. I found the chief engineer who never received any messages and was a delightful service recovery minded gentleman, He repaired the shower in the late night of my second day there. The Wifi is free and exceptionally slow. internet is very fast in MY. I would have changed hotels if not for the conference. In this instance I got what I paid for, Will not consider the hotel in the future.
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- Also Known As:
- Continental Hotel Pulau Penang
- Hotel Continental Penang/George Town, Malaysia