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“Old room, poor breakfast and unfriendly staff”

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Sunway Hotel Georgetown Penang
Ranked #24 of 84 Hotels in George Town
Penang Island, Malaysia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Old room, poor breakfast and unfriendly staff”
2 of 5 bubbles Reviewed 19 March 2012

We were given non smoking room upon check in. But once we entered the room, it was very bad smell of smoke. Not sure how this hotel defines non smoking. Since we only used the room for 6 hour sleep, we didn't complaint to reception. The next morning breakfast however really made us upset. Porridge was smelly. Not sure it was the rice or the water they used to cook the porridge. Nasi lemak-rice was tasteless. Pancake was kinda stiff( maybe the texture of the dough). Fruits put in a plastic made of chaving dish which was very inappropriate for a4star hotel breakfast( the plastic chaving dish looked dirty). Anyway, after disappointing breakfast, we chatted, till the restaurant staff informed us that it was last call for buffet. We noted n continued chatting. Not for long, the same staff came again n asked us to leave since buffet closed. That was rude. Unless the restaurant closed, how can staff ask guests to leave? Anyway, think we won't come back to this hotel. Beside not worth the money, there are many more hotels surrounding Sunway that have better rooms,friendly and polite staff with better service.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babypooh21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,368 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Singapore
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 17 March 2012

Stayed 3 nights in February this year and my second time to Penang. Initially quite worried when found out hotel undergoing renovation. Nevertheless, after much recce decided Sunway Georgetown hotel still command good location. Pricewise not much difference from other hotels in Georgetown. A staff at the breakfast buffet was very friendly: recommended where to go for good and reasonable local fare like nasi kandar and assam pedas. Though breakfast buffet was not much variety as one can always pig out at Gurney Drive. From hotel walking distance to the town bus terminus less than 10 minutes and also the new Times Square can reach in 5 minutes. Hotel room is more than adequate; air-conditioned not too cold just nice and cosy. Higher floors no blockage nice view of Georgetown. May comeback again to Sunway Georgetown hotel if have the chance of Penang revisited.

Room Tip: Upper floors command good view of Georgetown no blocakge.
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingaporeCatlover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
64 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 13 March 2012

Stay 2 nights at Sunway Georgetown after staying last year. Selection is mainly for the loaction, parking and local food aplenty. Hotel seems to be undergoing renovations but work seems to be very slow, as it was renovating when I stayed there more than 6-7 months ago. Lift to car-park still out of bounds. Didn't tried in-house food as local hawker food which were fantastic. Staff, from checking in to house keeping, are generally good and efficient.
Minus points are that they even charged internet assess at lobby rest area... as this age of internet. And the hotel have a policy that no outside food could be brought in..a joke considering Penang is a haven for local steet food.

Room Tip: Get a room as hgh floor as possible for better view
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

Agreed with everyone below that the hotel is very average with no happy surprise. The rooms are worn out and the buffet breakfast has inadequate choice and of average quality.

Nonetheless the staff is friendly and efficient and the location is good. The food stalls below it provides convenient authentic street food (though about 20% more expensive than food stalls elsewhere). It is also close to certain sight seeing points such as the Sun Yat Sen museum. In addition the Gama supermarket has the best variety of Malaysian food (including BOH tea) than other supermarkets in the vicinity. I find it more interesting than the Prangin Mall near Komtar. Btw Komtar is also nearby so it is easy to get on a bus. Also the swimming pool is small but as I got it all by myself most of the time, I have no complaint of it! :=)

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah88HongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

The location is good, walking distance to most of the shopping malls as well as local street-side food stores. The room and even the toilet is very spacious with all basic amenities provided. The view from the room is unblocked and pretty nice too.

However, the hotel itself and room facilities are really worn-out. The blankets and towel have visible stains on which make me a bit uncomfortable using them (the hotel is going to have a complete renovation when we stayed there in Dec 2011, hope it'd be better). The swimming pool is pretty small. It is very hard to hail a taxi in front of the hotel, we had to walk all the way to trader's hotel and get a taxi to travel. Also the breakfast variety is good but the taste can really be improved.

All in all, a very average choice for a 4-star hotel.

Room Tip: Ask for a room at high floor with a sea view.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scnuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 10 February 2012

The hotel staff is accommodating, and nice. So that's the only reason why I didn't give this place a 1 star.

-1 star - construction going on. Someone booked this room for me, but luckily it's restricted to 9-5.
-1 star - The decor is nothing short of the 1970s. Room overall feels old and dirty.
-1 star - Bathroom smells

Reasons it's good - It's centrally located, and near a lot of eating places. The internet is very good, as its wifi and wired. Both connections are very fast.

Room Tip: The renovation just started in January 2012. It promises to be a nice upgrade, but will take about...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SYTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
142 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed 9 February 2012

I stayed there a couple of times,helpful staff,some multilinguist,nice b'fast,and the vixinity is so convenient,those 7-11 kinda stores around,many street hawkers w/ delish dishes,close to transport centres (local & interstate), and just 8 mnt drive to the famous gurney drive

I like the hotel but really, a renovation and cleanliness upgtade are necessary

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jhsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunway Hotel Georgetown Penang

Property: Sunway Hotel Georgetown Penang
Address: 33 New Lane (Off Macalister | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in George Town
#10 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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Also Known As:
Sunway Hotel Georgetown Penang George Town, Malaysia

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