We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,593)
Filter reviews
1,593 results
Traveller rating
357
785
299
103
49
Traveller type
Time of year
LanguageAll languages
More languages
357
785
299
103
49
Show reviews that mention
All reviews new lane hawker stalls street food hawker food walking distance club room taxi stand prangin mall macalister road buffet breakfast clean hotel small pool nasi lemak early check single bed comfortable stay housekeeping staff
Filter
Updating list...
18 - 23 of 1,593 reviews
Reviewed August 19, 2018 via mobile

Great location for Georgetown. Spacious, clean and comfortable rooms with generous amenities provided. Complimentary local speciality in-room snacks a particularly welcome touch. Will definitely be on the shortlist if returning to Penang. Thanks.

Stayed: August 2018, travelled with family
Thank siocledpwdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelGT, Public Relations Manager at Sunway Hotel Georgetown Penang, responded to this reviewResponded August 19, 2018

Dear siocledpwdin,
Greetings from Sunway Hotel Georgetown Penang!

Thank you for your kind review. We are glad that our services are up to your expectations. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.

Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 18, 2018

The best thing about this hotel is its location. it's a few steps away from the famous Lorong Bahru or "New Lane" hawker stalls, which open in the late afternoon.

The room and customer service of this hotel were great- no complaints at all. Very clean, functional, and the Handy phone provided was so useful for navigation around Penang.

There is ample complimentary parking for hotel guests.

The one drawback is that we could hear loud singing that sounded like a bar or outdoor performance every night after 930pm (stayed 11 - 14 Aug). I don't think it was the 7th month wayang performance as we heard the singer talking about a happy birthday song request, at some point; which can't be 7th month. Somehow, we did manage to fall asleep so no major complaints about this.

We did not use the pool or gym so can't comment about those. But the pool is pretty tiny.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank popsicle1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelGT, Public Relations Manager at Sunway Hotel Georgetown Penang, responded to this reviewResponded August 24, 2018

Dear popsicle1212,

Greetings from Sunway Hotel Georgetown, Penang!

Thank you for your review. Please allow us to express our empathy for the unpleasant experience you had during your stay with us. Kindly be informed that your feedback on our hotel's sound proofing and pool size have been duly noted and highlighted to the Management for product improvement as our guest's comfort remain our utmost priority. Nevertheless, we are grateful for your comments on our room and facilities. Your kind compliments on our customer service is also much appreciated and rest assured will be shared with the team for their encouragement.

We thank you for your patronage to our hotel and we hope to welcome you back with us in the near future to experience the full range of our facilities.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2018 via mobile

The rooms are neat and clean. Bathroom was nice but the cover for the toilet tissue roll was broken. There was a mobile phone in the room that lets you scroll through what the hotel offers and activities around that area, unfortunately the phone was too slow and it was lagging most of the time. Overall the room was nice and good. Housekeeping cleans the room well, they even take the initiative to arrange your shampoo bottles well.

Was gonna rate this hotel 4 stars until I had the morning breakfast buffet...
Came down to the ground floor at 9am but was told to go to the lower ground as there was no space at the buffet area and there was another area opened downstairs. Problem with the buffet area at the lower ground floor was, there were not enough staffs to look after the place. Flies were hanging around the bread section.

It's a really nice hotel at a good location in Penang. Food and shops all around. Only prob was the buffet and some minor fixtures in the toilet that needs to be looked into.

Stayed: July 2018, travelled as a couple
Thank johnrajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelGT, Public Relations Manager at Sunway Hotel Georgetown Penang, responded to this reviewResponded August 24, 2018

Dear johnrajiv,

Greetings from Sunway Hotel Georgetown, Penang!

Thank you for your review. Please allow us to express our empathy for the unpleasant experience you had during your breakfast. The Management has been really concerned on your feedback and have instructed the heads of relevant departments to look into the matter. Rest assured that steps have been initiated to further improve our products and services, as our guests' comfort remain our utmost priority. Your comments on our facilities, especially on our toilet tissue roll and Handy phone, have also been duly noted. We thank you for highlighting the issues to us, allowing us an opportunity to further enhance our service standards.

Nevertheless, your kind compliments on our room, location, and our housekeeping staff are highly appreciated. Rest assured they will be shared with the rest of the team for their encouragement.

We hope that this single experience will not mar your overall impression of our hotel. We wish you would extend us another opportunity to serve you again and we look forward to your next visit with us.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2018

average rates for large rooms, good for families. great location in george town!
There are massage, night food stalls and durian stalls at the streets around the hotel.
friendly service and great check out time from 12pm to 1pm. expect large family crowds - a bit noisy at lobby.

  • Stayed: August 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank MitreMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelGT, Public Relations Manager at Sunway Hotel Georgetown Penang, responded to this reviewResponded August 12, 2018

Dear MitreMe,
Greetings from Sunway Hotel Georgetown Penang!

Thank you for your kind review. Please allow us to express our empathy to the unpleasant experience during your visit and we wish to highlight that the comfort of our guests is our utmost priority. Kindly be informed that your comment on our lobby situation has been highlighted to the Management for their attention, however we thank you for your kind understanding on the matter. We are also grateful for your kind compliments on our service and location.

We hope that this single experience will not mar your overall impression of our hotel and we look forward to seeing you again in the not too distant future.

Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2018

Sunway was a great hotel, with excellent service, clean pool and a spacious room. There are food stalls, a pharmacy and other shops on its doorstep and shopping malls within a five to 15 minute walk. It is also close to Georgetown attractions and a hip on hop off bus stop is also around the corner at a temple and opposite from a 24-hour McDonald's. I would stay here again.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank loweslane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotelGT, Public Relations Manager at Sunway Hotel Georgetown Penang, responded to this reviewResponded August 7, 2018

Dear loweslane,
Greetings from Sunway Hotel Georgetown Penang!

Thank you for your kind review. We are glad that our services are up to your expectations. Our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, famous local eateries spot. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.

Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews