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“Great view, nice rooms (but old) a bit of a walk to Georgetown but lots of food near by!”

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The Northam All Suite Penang
Ranked #46 of 87 Hotels in George Town
Reviewed 18 July 2017

i was here for 2 nights with friends just to have a first look at Penang

hotel is old, but its nice and clean with no issues due to the age.....the pool is nice but the terrace bar / restaurant was never open

the breakfast was nice with plenty of options including a egg bar and noodle bar - they close right on 10:30 and pretty much turn the lights off so be early. (my stay included a free breakfast)

my room was quite nice - deluxe room with entry way and entry toilet as well as spa bath. the TVs (two) were quite small but the room was nice)

this included free wifi

its a solid 30min walk into downtown Georgetown - but its only a 5rm Grab taxi away.

Across the road is a very nice hawker restaurant on the beach and the main hawker area is about 15min walk away from Georgetown. so its a good spot in the middle

again 15min walk up the main road is the last stop of the hop on hop off bus (city route) you can get on there and tour around or swap to the beach route

well worth the money if you are happy to walk a bit into town

Room Tip: sea view is worth the extra few $
See more room tips
  • Stayed: July 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WangChenYee, Hotel Manager at The Northam All Suite Penang, responded to this reviewResponded 26 July 2017

Dear Sir/Madam,

Thank you for your review. We are pleased to hear that you and your friend had an enjoyable stay with us and you enjoyed the spacious suites with seaview.

We look forward to welcome you back to our hotel again soon. Thank you.

Best Regards,

Wang Chen Yee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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33 - 39 of 534 reviews

Reviewed 18 July 2017

Excellent service from doorman - attentive, helped us hail taxis, helped with luggage. Breakfast buffet great - fresh buns, noodles, Nasi Lemak. BUT, room safe out of order, cockroaches, blinds could not be drawn, laminate floor buckled from water damage, light switches inconvenient to use, Wi-Fi did not work a lot of the time, water splashes down onto the pavement from pool above (look up!). Renos badly needed.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Poor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017 via mobile

I don't usually write review about hotel but it's really a bad experience staying here this time. We stayed here back in 2014 it's was old but things work out pretty good, we did enjoy our stay. Fast forward to 2017 july, we thought the experience won't be far off from last time but things have change so much.

First was the check in.. We arrive about 5pm, I have booked a non smoking room as we are very sensitive about the smell, I was told only the smoking room left, and there is nothing they can do as it's was only subject to availability. What's the point to chose a non smoking room during booking and only subject to availability?
No way I told the reception staff I will demand a cancellation and a full refund as it's was not our fault at all. The suddenly they have non smoking room.

Next when we got into the room.. there were staines on the bed sheet, we have to ask house keeping to change

The toilet have a weird musty smell.

The hair dryer is not working in the bathe room.. had to call house keeping to bring one to the room only to find out all the hair dryer is used by other guests..which mean alot of hair dryer is not working?

Lastly as I am writing this review the temperature is the room is pretty warm even when the settings at at 16deg and fan mode is at high.

My room is 2703
Period of stay is July..

Worst experience ever..


Stayed: July 2017, travelled as a couple
Thank jiannbing l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WangChenYee, Hotel Manager at The Northam All Suite Penang, responded to this reviewResponded 18 July 2017

Dear Jiann Bing,

Thank you for taking time to share your feedback with us. Please accept our sincere apology for the unfavourable experience you encountered during your stay. I have shared your feedback with the respective managers and the issues mentioned in your review have been resolved.

I have sent you a separate email to your personal email account. We hope we will have another opportunity to welcome you back to The Northam. Thank you.

Best Regards,

Wang Chen Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017 via mobile

Location is good, particularly if you drive, as it is between the historical part of Penang and Penang's popular beaches. Food choices are also plentiful in the area.

Although still pleasant, the hotel is showing its age and could do with a facelift. Our suite was generously sized but some effort should have been made to ensure that the room was ready for guests. In our case, the in room safe had to be changed twice. Toiletries were also not properly stocked although they made up for it they following day.

The breakfast spread was acceptable with a decent range of choices.

Staff are pleasant, cheerful and helpful, probably the hotel's best asset.

Stayed: July 2017, travelled as a couple
Thank 885bessiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WangChenYee, Hotel Manager at The Northam All Suite Penang, responded to this reviewResponded 19 July 2017

Dear Sir/Madam,

Thank you for sharing your stay experience with us. We are delighted to learn that you are satisfied with the specious suite and the service you experienced during your stay. Thank you for your constructive feedback and I have shared your comments with the respective managers.

We look forward to welcoming you back to The Northam in the near future. Thank you.

Best Regards,

Wang Chen Yee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

I stayed here for two nights, and I like it. The room was very spacious, the bathroom is also spacious and of course, the best part is the ocean view, you can see the sunrise every day from the room. they also have nice swimming pool and the breakfast is very good. but, the reception is not welcoming and I experience electricity down for two times during my stay plus an emergency alarm in the middle of the night even thou nothing happened.
but the overall experience is nice and I probably will come to visit again someday.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank RizkaRie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Very prompt service and friendly hotel from when I pulled in until I pulled out. This is such a nice property along Gurney area with a lot of bang for your buck. Rates are reasonable for the quality hotel like this, and importantly, the check in process was very quick and easy( *Thanks to the reservation Dept Ms Zihan's amazing arrangement).

Walked into room and was happy with the size even though the room and bathroom areas are a little dated and bath towels are way too old to use...

But It will keep me back from coming to stay here again as the room pros weigh out that few con.

Stayed: July 2017, travelled solo
Thank Ks O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WangChenYee, Hotel Manager at The Northam All Suite Penang, responded to this reviewResponded 9 July 2017

Dear Sir/Madam.

Thank you for taking time to share your experience with us. We are pleased to learn that you were delighted with the service and hospitality delivered by our team, especially Ms Zihan. We will share your encouragement with the team to inspire them to continue striving for excellence.

We hope to welcome you back to our hotel in the near future.

Best Regards.
Wang Chen Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

Poor bathroom cleaning, there is as hair sticker to the wall of the bathroom and the glass door is not well cleaned. Bath towels are too old and don't smell fresh despite washed.
Lightings switches not working properly from the master console. Lights at the side of the tv comes on and off by itself.
Decor n furnitures too outdated.
Convenient location and a great view but there are many other hotel choices. So it is time to improve!!!

Stayed: July 2017, travelled on business
2  Thank travelbeeonbudget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WangChenYee, Hotel Manager at The Northam All Suite Penang, responded to this reviewResponded 9 July 2017

Dear Sir/Madam,

Thank you for your review. Please accept our sincere apology for the condition and cleanliness of the room during your most recent stay with us. I have shared your comments with the respective managers for them to take immediate action to address the issues.

We hope that we have the opportunity to welcome you back to our hotel in the not too distance future.

Best Regards,
Wang Chen Yee
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Northam All Suite Penang

Address: 55 Jalan Sultan Ahmad Shah, George Town, Penang Island 10050, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in George Town
#13 Luxury Hotel in George Town
Price Range: C$65 - C$105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Northam All Suite Penang 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Northam All Suite, Penang is strategically located in the heart of Penang's commercial and leisure district. The hotel offers easy access to the city's historical and cultural landmarks. The spacious suites, refined with homely earth tone finishings, Jacuzzi and modern amenities will pamper your every whim.The 142 splendidly furnished and cozy suites are replete with opulent accommodations complete with panoramic views of the iridescent sea. Watch the sky light up in a glorious sunrise or end the evening with the sunset as day turns to dusk. This is a stay in ultimate indulgence. The Hotel is located in the heart of the new business and commercial district and less than five minutes away from all major shopping complexes and Gurney Drive. It is 20 km away from the Penang International Airport, approximately 20 minutes by road or 4 hours drive via the North-South Expressway from Malaysia's capital city, Kuala Lumpur. ... more   less 
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Also Known As:
Northam All Hotel Georgetown
Northam All Suite Georgetown
Northam All Suite Hotel Georgetown
The Northam All Suite Penang George Town, Malaysia

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