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“Nice Hotel - Service above and beyond the call of duty”

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Bayview Hotel Georgetown Penang
Ranked #26 of 84 Hotels in George Town
Cleethorpes, England
Level 6 Contributor
163 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Nice Hotel - Service above and beyond the call of duty”
Reviewed 26 April 2012

I loved this hotel before we even arrived as Thomas Cook had messed up our booking big style and ignored repeated requests to investigate their mistake. It was thanks to the Bayview's excellent reservations staff that we actually managed to rectify the mistakes of Thomas Cook and have a bed for the week.

We weren't disappointed when we arrived well before checking in time. We were given an upgraded room more or less on arrivl so that we could get settled straight away. The room was spacious and clean, not the most modern hotel we have been in, but nicely finished, with lots of good quality wood. Beds were large and comfortable, with firm mattresses. Breakfast was varied and very good. We didn't really eat in the hotel as we were out for long days, but I did notice that there were some very good value meals. Service throughout the stay was excellent and the staff very friendly.

Location was excellent and we tended to walk everywhere in Georgetown. You're very close to all the Unesco buildings and there are local shops and bars nearby. Plenty of places to eat, and most are really reasonable. All in all a lovely hotel and I would definitely stay there again.

Room Tip: Upgrade to a larger room. Views over the city were nice.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank swampduckgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 11 May 2012
Thank you for staying with us and for sharing such positive feedback about our property on TripAdvisor. We are delighted to hear that you had a wonderful stay at Bayview Hotel Georgetown Penang and we certainly look forward to your return visit soon.
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1,293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (267)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Denmark, Vedbæk
Level 5 Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 April 2012

Very nice and friendly hotel. Excellent service and big rooms. Clean in all ways and a marvelous view over Malakka Strait

Room Tip: Ask for "sea view"
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for your feedback on Tripadvisor. Your positive ratings of the hotel, our staff and services are most appreciated. We are pleased that you have enjoyed your stay here and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
115 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 20 April 2012

We stayed at this full fledged hotel at the heart of Unesco World Heritage area of Penang for three nights and were satisfied with our choice.
In terms of the location, its quite convenient as you can walk to almost all heritage sites/buildings. City view is also great of you are on higher floors- you can view some good lighted heritage buildings and scenic road. A nice paved footpath with some trees and a fountain adds to the aesthetics.
Regarding hotel facilities, it has almost everything a full fledged hotel offers- cafe, restaurants including a revolving one, a Thai style Spa,smallish swimming pool and some conventional/ conference area.
We had taken a family room, which was little less roomy. Though description says it has two bathrooms, one is essentially a WC cubicle. May be better to have standard rooms. Room had all standard amenities including a coffee maker. A/c was silent & efficient, beds firm and comfortable. Complimentary Wi-Fi, though speed was slow. We did not take break-fast as they told us that they don't have vegetarian choices. Swimming pool was smallish with a separate children pool and Jacuzzi. We used only once, but with only few guests it was looking like a crowded place. Service was good and prompt, staff polite. Concierge helped us regarding some queries and directions. A good part is a 24hr taxi stand just opposite the hotel. We almost relied on that service throughout our stay. We also used OJ's (you will find their mention on TA forum many times) airport pick-up service and found it be as good as its mentioned on TA.
Being so near to heritage area also had an added advantage in terms of food. Red Garden area is hardly two-three minutes walk. Place called "little India" is also ten minutes walk where we got great vegetarian choices.
Overall, we would recommend this hotel if you are on a relaxing holiday in Penang.

Room Tip: Try for rooms on higher floor. Declare your choice between smoking/non smoking at the time of bookin...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for your feedback on Tripadvisor. Your positive ratings of the hotel, our staff and services are most appreciated. It was a pleasure to be of service to you and we look forward to welcoming you back to Bayview Hotel Georgetown Penang once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 April 2012

Stayed at this hotel for 7 nights. We upgraded to premier room. Room was quite large, clean and could have had a sea view but opted for the city side. Great choice as it overlooked some lovely old buildings and the city lights were nice. The hotel is in a great location with easy walking to almost the entire city. Had breakfasts in the premier lounge with good choices and excellent service.
The blue Chinese house next door was an interesting tour.
The Red Garden food Court nearby was fantastic.
The 1833 restaurant on the ocean was even better.
When in Penang, must take the cable car up to the peak. Fabulous views of the entire island and across the channel to Malaya.
Highly recommend Penang and this hotel if you want a quiet relaxing holiday.

Room Tip: Higher floors have much better views and premier rooms are good value at rm 90 extra per night.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve_marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for sharing such positive feedback about our property on TripAdvisor. We are happy to read how much you enjoyed your stay with us. It was a pleasure to be of service to you and we look forward to welcoming you back to Bayview Hotel Georgetown Penang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2012

To sightseeing its a good place to stay,
all place value to visit arounded.
For shopping just to Komtar,everyone know,easy to arrived.
Breakfast is nice but hard to choice,as its Mosling country,suiteable for me only bread pan fried eggs or salad.
The room a little small few narrow for
2 adult,only 2 towel provided per day,need extra should pay 20RM,Wifi is poor,always failed.
Its noise all the time,you could hear everything from your neighbourhood,even drinking.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beautynicho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for staying with us and for sharing your experience on TripAdvisor. We have taken note of your comment over the poor wifi connection and necessary action has been taken to address this matter. We look forward to welcoming you back to Bayview Hotel Georgetown Penang on your next visit to Penang.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2012

Accidently booked Bayview hotel for 4 nights, instead of Bayview resort for my honeymoon (opps!). When we arrived, the reception staff basically said she understood but there was nothing that she could do about it (in other words ...too bad)! We then got on the phone with hotel club who were very helpful & understanding & thankfully managed to get us out of there after the first night.

When we got to our rooms there were 2 beds (despite the reception staff knowing we were newly weds). My husband then phoned reception & her reply was 'you did not mention you wanted one bed !!!, but I will arrange for the 2 beds to be pushed together' ...which did not happen, so we cancelled it after 45mins of making the call ( we really just wanted to take a nap by then).

It was also a bit annoying that while we were waiting in the lobby till 3pm to check in, that people were allowed to smoke in the lobby.

Besides that, everything else seemed ok. The young man who helped us with our luggage was very pleasant. Rooms are nice and clean and very quiet!. Its also a quick 5 min walk to the bus stop, and central.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank PandanPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for taking the time to review your recent stay at with us. We apologize for the unpleasant experience you and your husband had encountered during your stay here. We have taken note of your comments over the poor service by the receptionist and the smoking situation at lobby. Necessary action has been taken to address the areas mentioned. I know we can and will do better in the future. Once again, thank you and we hope to welcoming both of you back to Bayview Hotel Georgetown Penang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 April 2012

We booked through the hotel website and I dont know if we mis read the offer but we were under the impression that transport to and from the hotel from the airport was free. It wasnt - as we found out when we came to book the return 'limo' which was a mini bus. Be wary of promotions.

In saying that, we were collected promptly and returned safely. The hotel staff were all polite and helpful apart from one female desk operative who we found disappointing in her unhelpful attitude.

We were upgraded on our early arrival and had a spacious room on the 11th floor whih was cleaned daily. We had one hotel breakfast which offered an excellent choie for all tastes. We tended to eat out of the hotel as it was much cheaper. we stayed at the hotel for ten nights and would stay there again. The Red Garden food court is 5 minutes away and is a must for both the food and entertainment. The tropical spice garden is also a must ( have the guided tour) as well as a cookery class with Nazlina Hussin pickles and spices cooking class which was a highlight of our trip.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trisha03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, 4 May 2012
Thank you for sharing your experience on TripAdvisor. Your positive ratings of the hotel is most appreciated. We apologize for the poor service you encountered with one of the receptionists. We certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bayview Hotel Georgetown Penang

Property: Bayview Hotel Georgetown Penang
Address: Bayview Hotel Georgetown Penang 25A Lebuh Farquhar, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in George Town
#10 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bayview Hotel Georgetown Penang 4*
Number of rooms: 333
Official Description (provided by the hotel):
An award winning hotel for business or leisure. Hotel accommodation, food & beverage services, meeting facilities, banquet function. BAYVIEW HOTEL GEORGETOWN PENANG actively pursues opportunities to provide customer with creative, flexible and value-added promotions which meet your evolving needs in today's travel budget. ... more   less 
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Also Known As:
Bayview Hotel Georgetown Penang George Town, Malaysia

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