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Reviewed January 2, 2021 via mobile

Staff are great & professional and especially Nurul, I did a late check out and she was very considerate in allowing us some flexibility to check out.

Hotel room is nice, very spacious despite it being old, very well maintained!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank 772fiqrih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded January 5, 2021

Dear Fiqri H,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We appreciate all the nice remarks you have for our hotel and staff.

We look forward to seeing you on your next trip to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2020

I love the Royale Chulan brand name...(all of them). The appearances from the lobby till you walk in their rooms does not dampened your spirit. Their receptionist is highly trained to serve royalties ..meaning they're very professional. For those who insist that a Hotel must have a wall to wall carpet ,this is the Hotel you should be staying in.
However this time around and especially for the one in Penang, I am a bit disappointed on these matters. Firstly I booked 3 rooms and end up 2 rooms does not have towels. What really hurt my feelings is that the housekeeping handed us with a pool towels. Mr Manager ,correct me if I am wrong...the blue and white stripe towels are meant for your pools...right ? And that's not all ,it smell really bad. Do not know whether it has been send to the laundry or not.
Secondly, the breakfast is not up to par. No proper salad bar and salad only served in one very tiny bowl. You must be joking and call yourself Royale Chulan. So does the fruits...no proper fruits corners.. how humiliating.
Other than that ,it just perfect, the room is clean with a very comfy bed and pillows...and shower and toilets arrangements is luxurious.

Date of stay: December 2020
2  Thank AliAzzam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded January 5, 2021

Dear AliAzzam,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are truly sorry to hear about your experience during your stay with us recently. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about our breakfast presentation which was taken into consideration and we have further brought this matter up to our Sous Chef for his immediate attention. Your comments about the Housekeeping have also been seriously looked into.

Please be rest assured that necessary steps have been take to ensure that such situations do not recur. We hope this bad experience will not mar your impression of Royale Chulan Penang as a whole. Thank you in advance once again for your kind understanding and I hope that the forthcoming visit will be more pleasant than anticipated.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed December 23, 2020 via mobile

Parking is very limited,not enough staff (maybe they were laid off during this Covid 19 issue), indoor mobile network coverage is poor, front desk staff not smart in handling situation and non compliance to SOP for the use of the swimming pool (no control to the limit of people in the pool at one time)

1.There was a delay on the first day when we checked in at around 4.00 pm .
2. Can't find proper parking when we got back late at night
3. We went in to the swimming pool and was later joined in by countless number of people .No one monitors the max no and it's a clear non compliance to the SOP during this pandemic
4. No towel provided in the room.Called 3 times and waited for an hour and still no towel despite the promised by the front office personnel .Called housekeeping,frontdesk several times but no one seems to be around.
Walked to the front desk and was informed by the manager in charge that they run out of towels....OMG ..wish they were honest to tell me about it instead of to keep me waiting and calling...

Date of stay: December 2020
Trip type: Travelled with family
Thank Tseri41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded January 5, 2021

Dear Jamal,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are truly sorry to hear about your experience during your stay with us recently. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. It is disappointing that we missed several opportunities to impress you and we deeply regret the frustrations that you endured as a result. I have discussed with the Department Heads concerned to ensure corrective measure and improvements will immediately be implemented. We hope this experience will not mar your impression of Royale Chulan Penang as a whole.

Thank you in advance once again for your kind understanding and I hope that the forthcoming visit will be more pleasant than anticipated.

Kind regards,
Dennis Lee
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2020 via mobile

We had good experience staying at Royale Chulan Penang. We were treated like a VIP. We were treated very well, your people are professional and warm. Overall, its an excellent service, excellent people and excellent ambiance.

Would definitely come back and stay with this hotel.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank zaleena h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded December 6, 2020

Dear Nelly,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are honoured to have been able to make your stay here a pleasant one and appreciate all the nice remarks you have for our hotel and staff.

We look forward to seeing you on your next trip to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

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Reviewed November 28, 2020 via mobile

Stayed for 2 nights. It wasa pleasant stay. The room is spacious and clean. Though its an old building, it is well maintained. There are ample parking spots. Check in was smooth. Would definitely come back.

Date of stay: November 2020
Trip type: Travelled solo
Thank nurazzuin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royale Chulan Penang, Other at Royale Chulan Penang, responded to this reviewResponded November 30, 2020

Dear nurazzuin,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are happy to hear that you had an enjoyable stay here with us during your recent visit and that you found value and hospitality during your stay.

We look forward to seeing you here again on your next trip to Royale Chulan Penang.

Kind regards,
Dennis Lee
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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