I can say a lot of things why Downbelow truly embodies the meaning of great customer care. But here's my top 5: First, they happily assisted us from the moment we started inquiring about the Mt. Kinabalu hike to the climb day proper. Second, they called to check on us immediately when we reached Timpohon Gate from the summit. Third, their accommodation gives a home away from home vibe; a feeling you want to have after a rigorous activity. Fourth, Sir Helmy, who drove us from the City-Kinabalu Park-City, is such an angel for keeping us safe on the road. Finally, I wont forget the smiles that Downbelow staff gave us during our stay. Having said all these, thank you for making my first international climb a wonderful experience. Looking forward to sharing more adventures with you. Keep up the good work!
Love from The Ph,
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