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“Unthinkable service”

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Riverside Majestic Hotel
Ranked #7 of 55 Hotels in Kuching
Reviewed 28 November 2011

The outer look of the hotel does not show that this is a 5 star hotel. Their hospitality service is excellent. The facility in the room is superb especially the electronize remote control that controls the entire lights in the room. The location is very strategic as it is close by to all the shops. Wifi is only available at the reception and I feel that they should get it extended to the rooms. Not bad after all but it will good if they have it. Overall, excellent place to stay

  • Stayed: November 2011
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Thank Satthiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 November 2011

Location of the hotel was great, so many things to check out once you are out onto the main road. You can turn right towards Chinatown and where the bars are, or you can turn left towards the Waterfront and walk towards more yummy food ...

The lobby interior looks inviting, but I can't say the same for the hallways to the rooms. Carpets were old and musky, dog-eared, stained. Had apprehension walking to our room, but it was a good thing the room was much cleaner and well-kept compared to the hallways.

Bed was hard and sturdy enough, pillows were fluffy and comfortable, felt like it wrapped your head all over ... Toilet was clean, and toiletries were provided.

Wifi was not provided, and that was quite a bummer. Even in the lobby area there wasn't a WiFi connection. Feel that the staff could have been more friendly and helpful. Once we needed help to set the lock on the safe, and nobody was picking up at Reception or Customer Service. After trying several times and letting it ring for a while, someone finally picked up ... But they never came! Service definitely needs to be improved. However, there was a redeeming moment, where I called Room Service for a wine bottle opener, a man promptly came to the room and offered to bring the wine bottle down to open it for me ... That was good initiative.

On the day of check-out, the Reception staff were all busy, so we just stood patiently behind a couple waiting. I'm very certain the staff saw us, but then this other hotel guest just appeared out of nowhere and cut the line. The staff proceeded to entertain him per normal, which I felt was not the right thing to do. All in all, I was not too impressed with the service; though the room was comfortable and spacious enough for 2, location was great.

  • Stayed: November 2011, travelled with friends
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1  Thank bizarrebeings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

From my research this hotel seemed to have it all within walking distance. Riverside Majestic was across the road overlooking the Sarawak River in the heart of the CBD. Just walk across the road onto the waterfront and there's the ferry to take you to the other side where you'll find plenty of hawkers selling layer cakes. Not claiming that they have the best layer cakes but certainly plenty to choose from.
across the road also is the Sarawak Plaza for shopping and the Riverside Majestic itself is connected to the Riverside shopping complex. Behind this complex are hidden gems of boutique fashion shops and good cheap hawker food. I only discovered this on the last day of our stay...which was a shame. around the corner within 5 minutes walk is a laundromat who will do your bag full of laundry for a fraction of what you'd pay in the hotel. Also there are a few money changes within 5 minutes which you can shop for the best exchange, otherwise Sarawak Plaza basement there's a money changer that is always competitive. Breakfast was always something to look forward to, although I wish there were more local food in the selection. Overall a pleasant stay with nothing much to complain about.
A word of warning, steer clear of the kolomee at the front of the hotel. It is the worst. If you want famous Kuching Kolomee you will need a local to tell you where, otherwise try the back of the hotel. It will be much better than the little noodle store at the front of the hotel near the sarawak plaza. It isn't kolomee and is giving kuching kolomee a bad name.

  • Stayed: April 2011, travelled with family
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5  Thank saoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2011

The hotel is in a beautiful position, with direct view on the river.
High quality, very good service and assistance, exceptionally good breakfast buffet, with plenty of Asian and Western food.

  • Stayed: August 2011, travelled solo
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2  Thank Clauser1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2011

Location wise, sensational. Staff were friendly, the room pretty good but the pillows were a little lack lustre. Buffet breakfast was included.

The hotel was having some renovations done when we were there so a bit of extra noise but no big deal.

Did the trick for us! Again we booked via Agoda and got a good deal something like $45 USD per night.

Room Tip: Make sure you get a river view room.
  • Stayed: September 2011, travelled as a couple
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3  Thank Saigon-Unseen-Tours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AfreedaNawawi, Marketing & Communications Officer at Riverside Majestic Hotel, responded to this reviewResponded 4 October 2011

Dear Saigon-Unseen-Tours,

Good day to you! Thanks for your feedback on your recent stay with us.

We are happy that you find our rates reasonable. While we may not be the newest hotel in town, our amenities and products are continuously being upgraded to ensure that we are providing only the best to our guests.

We are delighted that you enjoyed the breath taking river view from your room and the friendly services you have received from our team.

Thanks again for your feedback and hope to see you again next time.

Take care.

Afreeda Nawawi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2011

As is Kuching, so is the Hotel Riverside Majestic - timeless!
The staff is super helpful, polite and have a sense of humour.
Breakfast is a delight of Asian & Western food - I loved the Asian.
Some aspects of the hotel are quaint and yet delightful - could be frustrating for those in a hurry.
Loved the view from the room, daily room serviceand the happy folk we dealt with.
So sorry to leave!

Room Tip: Pick a room with a river view.
  • Stayed: September 2011, travelled as a couple
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2  Thank Suzanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

Very nice hotel close to city centre. Good sized room and nice bed. Great breakfast buffet with your pen cook to make you omelets and egs.
On the downside, they are renovating the hotel so it's a lot of noice, and there's only two elevators functioning at the moment. That lead to up to fifteen minutes og waiting to go down from our rooms on 9th floor

  • Stayed: September 2011
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2  Thank ROBOY65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverside Majestic Hotel

Address: Jalan Tunku Abdul Rahman | P.O. Box 2928, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kuching
Price Range: $39 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riverside Majestic Hotel 4*
Number of rooms: 241
Official Description (provided by the hotel):
Strategically located in the heart of Kuching's business entertainment, dining and shopping district, the Riverside Majestic Hotel offers free WiFi and is the ideal place for business, meetings and leisure.Overlooking the Sarawak River, the hotel commands a panoramic view of the city and the Kuching Waterfront. It is 20 minutes away from the Kuching International Airport and within walking distance of some of the city's major tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and the Main Bazaar.The hotel is adjacent to the Riverside Shopping Complex, a 5-storey shopping podium featuring a cineplex and bowling centre. Opposite the hotel is its sister property, the Grand Margherita Hotel, plus the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. The kitchen of Café Majestic & River Palace / Coca Thai Restaurant are certified Halal. Riverside Majestic Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia. ... more   less 
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Also Known As:
Riverside Majestic Kuching
Hotel Riverside Majestic

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