Reservation not found!! Even numerous attempt to reserved the chalet and the reservation staff told us they have ample of rooms available and just come!! We don't think this is right so we decided to just go on the actual day and found out that we been stopped by the security guard. So, we insist to see the receptionist and straight deal with them and last they found our booking and told us that their mistake for not giving us the reservation number. So? what do you guys think?? Poor management?? is it?
A group of 5 peoples stayed in one of the family chalet and the standard beyond unbelievable. Room bad musty smells, Bedsheets, Pillowcases, mattress, pillow, towel all are extremely unpleasant smell. The extra mattress just kept below the bed uncovered and it was filthy with obvious stains and dusts.
Bathroom no hot water to showered even we have individual water heater installed in the shower room.
The security was poorly maintained. Some windows the locking system faulty and obviously no attempt to rectify the in room security system. The balcony floor dirty with dead leaves and cobweb along the wooden divider. I had to do the sweeping before actually relax sitting down on the stool at the balcony.
So bad can't sleep well as the bad musty smell extremely strong that took control over my sensitive nose.
Having lunch at the cafe, the fruit salad unbelievable substandard served!! How could a fruit salad with whitish creamy topping on top? We dislike the fruit salad and the burger fries totally oily and unacceptable standard of foods in terms of quality.
Need serious improvement in all area and this will be our first and the last of our stay in this so call Permai Rainforest Resort!!
- Official Description (provided by the hotel):
- Permai Rainforest Resort is an eco-resort set in pristine Borneo rainforest located by the beach at the foot of mystical Mount Santubong, Sarawak. Carefully designed to minimize impact on the natural environment, it offers a unique rainforest experience and a variety of activities from dolphin watching to high ropes courses and guided kayaking tours. Just 40 minutes from the Kuching, its an ideal way to experience Borneo. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Travelocity.ca, HotelQuickly, Cancelon, Priceline and Agoda so you can book your Permai Rainforest Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Permai Rainforest Hotel Kuching