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“Great Stay”

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Sunway Resort Hotel & Spa
Ranked #3 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Melbourne, Australia
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Stay”
4 of 5 bubbles Reviewed 13 April 2012

Was there in March with family. All was well. Great pool and fitness centre. The hotel one stop service centre very efficient.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chandranrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 16 April 2012
Hi Mr Hotbreak,

Thank you very much for choosing Sunway Resort Hotel & Spa as your family's choice of stay during your family holiday recently. We are glad that your travel experience was a memorable one within our integrated resort city.

Thank you for sharing your kind review and we hope to see you and your family again during your travel to Malaysia in the near future.

Warmest Regards,
The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,734 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (393)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Doha
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 bubbles Reviewed 13 April 2012

This hotel is very beautiful but has no internet except in the lobby and the restaurants , the reception staff are regularly rude and the management can only apologize and that's all they will offer , the only bright light is an indian manager in the restaurant who tried to do his best to help his name is Aravin , all the other showed little or no interest , but kept on apologizing as these cosmetic apologize have become habitual .
I stayed there for eight days and we had 4 rooms and though on our eighth day our flight out was at 9 pm the reception offered me a late 4 pm check out on two rooms which I accepted only to later call and say they've taken back that offer and will only allow for one room , and they call them selves a five star Hotel .
There are plenty of other fine hotels in KL I do not need to return to this establishment and strongly suggest to who ever reads this report not to go there in the first place !

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ALWALEED A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 16 April 2012
Dear ALWALEED A,

We would like to thank you for staying with us recently at Sunway Resort Hotel & Spa and we are genuinely sorry that we did not meet your expectations. Your feedback is important to us and we value your honest feedback. We will investigate this matter further based on the details provided by you to ensure that we can further improve our guests experience in the future.

We hope to see you and your family again in the near future.

Warmest Regards,

The Sunway Resort Hotel & Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

I have stayed at this hotel three times now and every time I have been amazed how much the staff go out of their way to help you. The various choices of eating in and around the hotel means that you are never stuck with the same menu, the swimming and gym amenities are good. Within a short walk you have a very large shopping complex catering for everything and many varied eating areas. The only draw back is that you need a taxi to and from the MRT station as there is not one local. There are often deals going which allows a family to stay at a cheaper rate with the Theme Park thrown in for a couple of days. The rooms are clean and have full facilities, All in all a recommended stay.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 16 April 2012
Dear Mr. MartinSelvi,

We would like to thank you for choosing Sunway Resort Hotel & Spa as the choice of stay during your family holiday recently. We are glad that you and your family had a great time within our integrated resort city.

Thank you again for your recommendation to all TripAdvisor members and we hope to see you and your family again during your next travel to Kuala Lumpur.

Warmest Regards,
The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

Had stayed there a night. Check in at 3pm but only 2 rooms are ready and the other 2 rooms still making over. Did not make a fuss as we still going back to the themepark, just leave our belongings inside the room. Front-office are quite helpful and friendly. Wrote us a re-entry pass into the themepark as is only meant to be single entry. All our rooms are on the 8th floor, facing the themepark, view was great! Rooms are spacious and well maintain. Lobby is on the 12th floor so will be confusing. Allow late checkout till 145pm as I got my rooms late.

Room Tip: Get rooms facing the themepark. Awesome view.
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris_kwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 11 April 2012
Dear Mr Chris_Kwang,

Sunway Resort Hotel & Spa would like to thank you for staying with us during your recent travel to Malaysia. We are glad that your travel experience was a memorable one within our integrated resort.

Thank you for sharing your kind review and we hope to see you again during your travel to Malaysia in the near future.

Regards,

The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hout Bay, South Africa
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 6 April 2012

After reading so many wonderful reviews on this hotel, I was expecting much more. Firstly, let me just say that the service is definitely 5 star. I would like to make special mention of Patrick who checked us in with no problems at all and made a special effort to place us in connecting rooms with balconies after I mentioned that we would love to have a room with a balcony. Patrick was also friendly and informative and could help us with all our questions. Another special mention to Casey, who greeted us by name every time he saw us during our stay. Where service is concerned we really could not have asked for more. Unfortunately the rooms are looking a little tired and could definitely do with an upgrade. I would rate the rooms 3 stars at the most. Another positive was the buffet breakfast - what a treat, if you can't find something you like in this spread, then the problem must lie with you. I looked forward to it each morning and I think the highlight was having freshly squeezed juices of your choice right there to choose from. Other than that, the location is good as there are many things to keep you busy - Sunway Lagoon, the shopping mall with cinemas and ice rink and many restaurants to choose from. All in all a good stay and yes I would visit again if I had the opportunity.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurenOel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 8 April 2012
Hi Ms. LaurenOel,

We would like to thank you for choosing Sunway Resort Hotel & Spa for your preferred choice of stay during your family vacation recently. We are glad that we are able to provide you with a great service and a good spread of dining cuisines that suits your taste.

Your feedback is valuable to us. We would take these feedback for further improvements so that other guest can enjoy the best travel experience when they stay with us in the future. And that includes you and your family. :-)

Thank you again for your kind review. We hope to serve you again in the near future.

Regards,

The Sunway Resort Hotel & Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 April 2012 via mobile

A 5 star hotel indeed with an awesome pool.... Super fantastic breakfast which reminds me of Straits Kitchen in Singapore's Hyatt... And this is only breakfast! We booked the superior room and the space was huge!!! Comfy beds which practically entrapped us in deep sleep.

I'll add another star to this hotel for the excellent service staff right from the doorman wen we arrived to the concierge guys who went out of their way to help our many problems. ( airasia sux!) We had to take another flight out of spore, had our luggage not arrive, lost my fone in the cab to sunway.... :(

A big shoutout to Staffs - Maliga (reception), Edward (doorman), Wan (concierge) and especially Siva (concierge).

The hotel is huge and classy tho its wat i consider an older hotel compared to boutique style hotels. The breakfast area was huge too indoor and outdoor. We didnt try the spa but with a name like Mandara, pretty sure its good.

The mall next door was huge and had all the mid market stores... We got lost finding our way! And we were simply exhausted after abt 3 hours... Thats how big the place is. Plenty of food. They even had a bar - brussels - which served Hoegaadern on tap!

Borneo Rainforest provided excellent ambience and good food too..juz opposite the hotel.

Sunway lagoon is an old water park with no thrilling rides but an okay place to hang out for some water fun.. And its juz next door.

So back to the hotel... A fantastic self contained hotel with great staff service and enough amenities with not a need to go to the KL city.

Will be back!

Stayed April 2012
Helpful?
1 Thank Ornate17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 3 April 2012
Hi Ornate 17,

We would like to thank you for choosing Sunway Resort Hotel & Spa as the choice of stay during your recent travel to Malaysia. We are glad that you had a great travel experience within our integrated resort and city.

Thank you again for your recommendation to all TripAdvisor members and we hope to see you again during your next travel to Kuala Lumpur.

Regards,
The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brokind
Level Contributor
115 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

Stayed at the hotel in connection with a conference also held at the hotel.
My wife accompanied me and we stayed five nights at this wonderful hotel.
You feel like a VIP from the moment that your taxi drops you off in front of the hotel. They efficiently take your luggage to your room while you check in with the helpful staff. It is clear from the beginning that they value you staying at the hotel.
The breakfast at the Fuzion was fantastic! We have never seen such a selection for breakfast before! Separate sections for Indian, Chinese, Japanese, western etc. If you like you can combine some cereal, dumplings and curry. Test the fresh juices!
Overall, an unforgettable stay!

Room Tip: Try to get a room as far up as possible. That way the view is better!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Resort Hotel & Spa, responded to this review, 2 April 2012
Hi Mr. Christer L,

We are glad that you and your wife had a pleasant stay with us in Sunway Resort Hotel & Spa recently for your conference. We hope to be able to cater to you again during your next travel to Kuala Lumpur.

Thanks and regards

The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Petaling Jaya
#3 Luxury Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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