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Reviewed November 8, 2012

I stayed here on business and found the service good and the hotel facilites very good. The room was large and bathroom well equipt. I had a room on floor 5 (539) and had a balcony leading onto the gardens. Very nice. Food choice for breakfast was vast.

Room Tip: Try to get 5th floor facing gardens, a bit noisy when events on at the water park but not enough to disturb. The baclony leading onto the gardens makes up for any disturbance.
  • Stayed: November 2012, travelled on business
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1  Thank Scottkjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 25, 2012

Dear Scottkjs,

We are glad your trip was pleasant. We hope that you will keep us in mind when you return to Malaysia.

We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 8, 2012

Am writing this review from my room in the hotel. Actually I know how does it feel when their team will be reading this, but the riddance of the front desk lady is unbelievable. Old room, dirty and slow service response of their house keeping was not expected especially when you try to match it with the news you hear about the hotel. Am sue that I will not come back and would not recommended it for any of my friends.

Stayed: November 2012, travelled with family
5  Thank Faisal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded November 15, 2012

Dear Faisal A,

Please accept our humble apologies for the inconvenience that have occurred to you and your family. We have recieved your feedback and will channel it to the respective teams to help improve our services.

We understand your concern and again would like to apologise and hope that you would give us another chance to impress you on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2012

sunway lagoon is amazing. the park is a bit expensive to enter, but lots of rides and activities, great for young kids.
once you are here though, you are pretty far from everything else, besides the shopping centre next door.
the suites are spacious, breakfast is fantastic with a wide variety of western and asian food.
the pool is only open from 7 until 7, and the rooms and corridors are very noisy..... constant knocking... sounds like construction. another downside, upon arrival in our room there was still residue in the bath, and the room is showing signs of needing some maintainence....but still modern and very comfortable
very good service.

  • Stayed: November 2012, travelled with family
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3  Thank Flyfly00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded November 15, 2012

Dear Flyfly00,

We apologise for the inconveniences during your stay with us. We deeply appreciate every comment from our guests and strive to provide better services in the future.

Thank you again for your feedback and we hope to see you again in the future.

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Reviewed November 5, 2012

An unusual resort, as it is part of a huge complex with a shopping mall, convention center, an a university...if you come for business it's fine but if you look for a resort, Malaysia has much better ones on a real beach

Room Tip: Up to 30 minutes drive by cab from Kuala Lumpur center
  • Stayed: November 2012, travelled on business
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Thank miceguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded November 15, 2012

Dear miceguru,

We appreciate your feedback and would like to thank you for staying with us and taking the time to provide your review.

Please do let us know if you would like to stay with us again.

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Reviewed November 5, 2012 via mobile

My stay here was amazing. We came with a large family and the staff did everything they could to accommodate all of us on the same floor. The club rooms are the way to go. The staff at the club are attentive to everything and very helpful. They learnt my name straight away. They gave us an upgrade just to accommodate all of us. By western standards this hotel is not too expensive so splurge and go for the club rooms or suites if u can afford. Far from the city but a great hotel that does not falter. Great shopping centre attached and heaps to do

  • Stayed: October 2012
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Thank abeersami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 25, 2012

Dear abeersami,

It was a great pleasure serving you and your family during your stay and we are glad you had enjoy your stay with us.

Should you decide to return for another stay with us, let us know so that we can assist you with the bookings.

We hope to see you again at Sunway Resort Hotel & Spa on your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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