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Reviewed November 28, 2017

The entrances and lobby are impressive, the rooms need overhaul they are outdated. Breakfast offers a wide variety but not very refined. There is a fitness, also in urgent need of overhaul. What is very good is the proximity of the shopping mall.

Conclusion so so and not romantic at all...

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank johan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 1, 2017

Dear johan c

We appreciate this feedback from your recent stay at the hotel. This is certainly not our usual level of standard nor the type of service experience. We will work with the team members to further improve the areas mentioned.

Kindest regards,

Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2017

Excellence experience in business trip to Sunway City. Enjoy shopping at Sunway Pyramid, just next door to the hotel, beside tight business schedule. It is a clean, healthy environment staying in the hotel. no tobacco smell, enjoy fresh air, sunny window view to Sunway Lagoon.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank keatwahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 1, 2017

Dear Keatwahn

Thank you for your feedback on your recent stay with Sunway Resort Hotel & Spa. We are pleased you enjoyed the facilities and services. The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. We're glad you were able to take advantage of the amazing facilities and services.

We look forward to welcome you back to Sunway City the near future. Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2017

This is a good place for family to stay and relax.Staff are warm and friendly。Shopping are very convenient. My family like the morning buffet so much have many choice to choose and so many delicious foods. Keep it up!

Room Tip: Hope the tv signal can more stable. Every few minute signal lost sound (sa. Sa...) so irritatingly.
Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank ROLANDYIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 1, 2017

Dear ROLANDYIP

Thank you for your feedback on your recent stay with Sunway Resort Hotel & Spa.We're glad you were able to take advantage of the amazing facilities and services. The breakfast variety at The Resort Cafe is certainly extensive. We will also extend your compliments to the team.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests.

We look forward to welcome you back to Sunway City the near future. Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2017

Enjoyed my stay here. Stayed here about 5 days. Hefty sum but i guess its worth it.
Room was very nice , very serene and comfortable somewhat even though it was in themiddle of city , Staff friendly. Wow they force me to write a long review , why ? LOL I dont know what else to say . Overall great trip, will go again once i make another round of dough? ;)

Room Tip: just ask and you shall receive
  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank AngelaL5220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 1, 2017

Dear Angela L

Thank you for your feedback on your recent stay with Sunway Resort Hotel & Spa. We are pleased you enjoyed the facilities and services. The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. We're glad you were able to take advantage of the amazing facilities and services.

We look forward to welcome you back to Sunway City the near future. Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 25, 2017 via mobile

Great hospitality, very nice room view of your he lagoon is make you feel you are at real jungle with the water fall from different place . Thanks for ms "Fatin"and her team at lounge 20th floor for their kindness. I wish I come back soon

Stayed: November 2017, travelled solo
Thank Extraordinary671394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded December 1, 2017

Dear TripAdvisor Reviewer

Thank you for your feedback on your recent stay with Sunway Resort Hotel & Spa. We will certainly extend your compliments to the team and particularly to Fatin.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. We're glad you were able to take advantage of the amazing facilities and services.

We look forward to welcome you back to Sunway City the near future. Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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