My family has been fortunate to experience many top hotels in the Caribbean, Mediterranean, Brazil & Africa. However, only the Lux Belle Mar in Mauritius has moved us to write a review on Trip Advisor.
Mauritius is a beautiful island with warm, cultured people and there’s no doubt the location of the hotel, the white sandy beach, beautifully landscaped grounds and generous facilities meet the expectations of its 5 star rating.
Similarly, the contemporary style of our suite was perfect for our taste. The room was perfectly laid out, clean and very well served by the efficient and discreet staff.
We opted for the Pure Discovery package for the ten days we were there. This package is really as comprehensive as anyone could ask for. Breakfast on the beach and the cooking lesson with the Chef were perhaps the most memorable. The spa facilities and treatments were as good as we’ve experienced anywhere…….and for us, the only true relaxation away from our active, four year old son.
Food-wise: Whether you dine at the restaurants or the main buffet area, we found the choice and quality of the food served to be faultless. The restaurant menus are not Michelin star standard, but neither are the prices. However, the welcome is warm and the food is certainly haute cuisine.
Great though all these things are they are secondary to the attention and extraordinary service we received.
Children aren’t just tolerated, they are welcomed and well catered for and there are lots of thoughtful touches, like screening the Six Nations rugby in a conference room, the availability of Wifi throughout the resort, complimentary snacks, ice cream or fruit smoothies on the beach or by the pool.
On our last evening, the General Manager took the trouble to seek our direct feedback. Unusually, he was particularly interested in any negative comments. There weren’t any as such. The one question we had about a charge on our bill was investigated and explained within 30 minutes. We told him he had assembled a first class team and that we had noted down the names of some of his really exceptional staff. They include Ravin, Law, Roopesh, Dave, Amar, Vikram, Vikash, Diviyani, Vijaye, Deepak, Vishnoo, Gopi, Chrystal and Priti. Virtually all of the others deserve recognition for being very good, too. In fact, I’d go as far as to say if I ran a hotel in Mauritius, I’d want these people in my team.
I’ll pick just two incidents that I believe illustrate the integrity and proactive nature of the staff at this hotel.
(i) On arrival, whilst fumbling for some local currency to tip our driver, I managed to drop a pair of brand new, expensive earphones that I had bought a few hours earlier. After failing to find them in our bags and the reception area, I decided to ask the porters/bell boys. The chap I asked confirmed he’d found something, then promptly disappeared into another building and returned with my earphones and the paperwork. It would have been so easy for him to have put them into his pocket and sell them for a nice little bonus……but his honesty set our Lux Belle Mar experience off on the right footing.
(ii) Whilst on the beach one afternoon a few days later, we ordered a few drinks which were promptly delivered. After the waitress left, we noticed my son’s plastic cup had a hole in it and his juice was leaking out. It was no big deal, but five minutes later, the waitress returned with an apology and a new cup of juice because she and the barman had noticed there was apple juice on the tray and had deduced that there must have been a hole in the cup. The next time we walked past the bar they both apologised for the ‘inconvenience’. Simple but amazing service.
Scratching around, I can think of two minor criticisms and two suggestion:
Criticisms: (i) the classes (yoga, star-gazing…..etc…) are not well advertised and (ii) the atmosphere around the bar in the late evening can be a little flat. For us, after an exhausting day in paradise with a four year old, it suited us to have a night cap and retire to bed. A few years ago this would have been a disappointment.
Suggestion: find a way to discreetly incorporate a few water slides around the pool.
We decided to delay our review of Lux Belle Mar to see if our perception of this hotel and its staff would fade with time. It hasn’t. I can still remember the faces of all the staff mentioned above, which is unusual, but it shows the impact they had.
I’m not really one for gushing praise, but this is a fabulous hotel with honest, friendly and proactively helpful staff.
We will return for sure, but if this hotel is in your budget, I’d suggest you book it. We booked through Destinology, who were helpful, thorough and obliging throughout (ask for Andy Morris). YOU AND YOUR FAMILY WILL NOT BE DISAPPOINTED.
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- Also Known As:
- Lux Belle Mare Hotel Belle Mare
- Beau Rivage Resort
- Beau Rivage Mauritius
- Beau Rivage Belle Mare
- Mauritius Beau Rivage
- Beau Rivage Hotel Mauritius
- LUX* Belle Mare Mauritius