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CrownePlaza.com
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Reviewed December 20, 2016

THE PEOPLE. From the time I made the booking, I realised this was a place that focused on customer service. I was e-mailed by Hitesh Bista, the Asst Front Office Manager, about our room requirements - just as well, because the information had not come across fully from Central Reservations!
Arrangements for our collection from the airport went smoothly as did the check-in process - smiles everywhere - could not believe how friendly and warm everyone was, from the concierge to the reception staff.
We had booked 2 separate rooms but were upgraded to a suite - a great start! With a bowl of fruits and some flowers for relations who were celebrating their birthdays, just made the start of our stay here even better - just perfect. They even left in a cake in our suite as a surprise the following day! Both bedrooms had a large en-suite.
THE FOOD - Our breakfasts in the morning were always made sunnier by the smiles from Mr Jamshed or Mr Varghese (the restaurant Managers), Jincy the hostess and our lovely waitress, Agnes, who remembered what we liked and brought things over without us having to ask the following day. We were looked after so, so well....they were all extremely attentive, yet discreet and without being overbearing - definitely got used to it!!
Breakfast is a huge buffet, but can be complemented with specific orders - eg types of eggs or oatmeal/porridge, cooked at a separate counter within the restaurant...
Dinner (in the main restaurant) is an option between a buffet (large variety) or a choice from the "a la carte" menu. (We did not visit the beachside restaurant).
THE PLACE - The building, whilst possibly not new, looked absolutely great and I could not find fault with it or felt that it lacked anything. It glittered and sparkled with all the marble and chandeliers, lights, decorations etc. Our suite had a good modern feel to it - good decor and pictures and furniture characteristic of the country and yet in keeping with the modern decor.
Yes there are newer hotels around, but so what?? For me, it is the mix of people, place, food, ambience, scenery etc that makes CP Salalah the place to go to....
THE FACILITIES included outdoor swimming pools, Pool bar area, a beachside restaurant with a different theme every night, together with the usual loungers and sun shades etc typical of a beach resort. The main restaurant has a lovely long terrace overlooking the swimming pools & sea. There is also a squash court and spa building a short walk away at the other end of the car park. There is also a pub at the other end of the restaurant.
WHY COME HERE? Well, its all the S's for CP Salalah - service, sustenance, sun, sea, scenery & serenity !!

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank LeoJuly55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel L, General Manager at Crowne Plaza Resort Salalah, responded to this reviewResponded December 24, 2016

Dear Guest,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Manuel Levonian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 14, 2016

I loved my time at this resort, the staff are amazing, they know how to treat you as a valued customer, the beach was good too. I think the management for providing a 5-star services during my stay, I do recommend this resort to anyone

Date of stay: December 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Hotelreviwer2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel L, General Manager at Crowne Plaza Resort Salalah, responded to this reviewResponded December 14, 2016

Dear Guest,

Thank you very much for choosing Crowne Plaza Resort Salalah for your recent stay and for taking the time to share your opinion with other TripAdvisor users. It gives me great pleasure to learn that you have enjoyed your stay and that it has exceeded your expectations in many ways. Thank you for your kind words about the hotel's facilities, amazing staff, the beach and the management as well as for recommending our property to future travelers.

Best regards,

Manuel Levonian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 9, 2016

The only thing going for this hotel is its proiximity to both the beach and the city centre. I've stayed here several times, but I've seen a steady decline in service and the smiles have disappeared. Maybe its new management... but the hotel was always dated tand needed an upgrade and modern renovations but the attitude of the staff and the pleasant smiles made up for it. I don't think thats the case.

Although this was winter but the night I arrived, it was unusally hot, and the a/c was not working. I contacted the reception 3 times. The person took forever to come to my room. They brought a ladder went into the bathroom to fix the compressor or something.... and then they said, "its done, just wait for the cooling"... that never happened.

I was on a businees trip for 1 night. I was exhaused and didn't have the energy to fight back or change the room.

I suffered and woved NOT to RETURN even though I'm an IHG Elite member.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Gailani_art
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel L, General Manager at Crowne Plaza Resort Salalah, responded to this reviewResponded December 10, 2016

Dear Guest,

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,

Manuel Levonian
General Manager

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Reviewed December 4, 2016

My first time in this resort was very pleasant and relaxing.
We enjoy the grill outside at night, and near to the beach.
Breakfast is very careful prepared, and waiter's are nice and kind people.

Room was clean with good and free wifi. Only drawback was a bit mold smell, but understandable as it is just in front the beach.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel L, General Manager at Crowne Plaza Resort Salalah, responded to this reviewResponded December 5, 2016

Dear Guest,

Thank you very much for having stayed with us and for your kind and affirmative review placed on TripAdvisor. At Crowne Plaza Resort Salalah, we do our up most to provide each guest with wonderful memories and truly marvelous experience. Therefore I am delighted to learn, that you have enjoyed your stay with us. Your kind review is very much rewarding and I will use it as further inspiration and motivation for our entire team.

Meanwhile, I remain at your disposal for any assistance you may require, looking forward to welcoming you back soon.

Many thanks,

Manuel Levonian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 3, 2016

I came back to Crowne Plaza Salalah but with family and friends this time. We have enjoyed our stay once again. The hotel staff are very helpful and friendly. The location is very good since it is in the main city

The landscape and the beach at the hotel are extraordinary. One of the best in Salalah.

Free WiFi at the hotel and recommended to stay there

Room tip: Sea View Rooms
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Mohi_Khater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manuel L, General Manager at Crowne Plaza Resort Salalah, responded to this reviewResponded December 3, 2016

Dear Guest,

At the outset let me convey my sincere gratitude for posting a positive review and I really appreciate your feedback. We try to create Great Hotels Guests Love and appreciate your overall comments especially on our location, services and staff. We have a great team working in the hotel and we will relay your positive comments to all of them for the sake of further motivation.

Our goal is to continue to improve our services to ensure that we offer the best of services standards which you expect. We thank you for your continued patronage and we look forward to welcoming you again for a pleasant stay with us.

Best regards,

Manuel Levonian
General Manager

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