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1 - 6 of 171 reviews
Reviewed March 7, 2017 via mobile

If you are planning an overstay in Chiclayo you should stay here. While this is not a luxury hotel, it is very well kept, with dedicated and attentive staff. The rooms are clean and decorated in flashy colors, breakfast is simple. The location is quite central.

Stayed: March 2017, travelled with family
Thank Bonnemot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 5, 2016 via mobile

Great location just a few minutes walk from the central square. Nice clean room and plenty of hot water in the shower. A fan in the room helps in the hot weather. The staff have been exta helpful, offering to arrange tours, ordering taxis for airport connections and helping with online check-in. They cannot do enough to please. Top service.

Stayed: November 2016, travelled as a couple
Thank Didgesteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded November 11, 2016

Dear Guest.

Thank you so much for your kind comment. We really appreciate it. If you have the opportunity to come back to Chiclayo city, you'll be always welcome to back to our hotel.

Regards!
Your Embajador's Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2016

Spent two nights at the Hotel Embajador in September. The staff were super friendly and helpful, allowing us to leave our bags while we went to Chachapoyas for a couple of days. They also gave us a room for half price on the morning we arrived back to Chiclayo before taking a bus on to Trujillo in the afternoon. The room was clean with a comfortable bed, an ensuite bathroom with hot water, and a fan. A standard breakfast was included in the room rate. Definitely worth a stay if you're in Chiclayo.

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Service
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaRamos04, Director de Relaciones con Clientes at Hotel Embajador, responded to this reviewResponded October 4, 2016

Dear Michael.

We're very happy that you've passed a great stay with us. We're very proud of our service. We hope we can see you again in another opportunity. You'll be always welcome to come back.

Regards!

Your Embajador's Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2016 via mobile

I will start by saying I am giving this hotel a 5 because of the staff and the owners.

The rooms are simple and bright and re kept beautifully clean. The breakfast is simple but filling consisting of coffee and either American (eggs and ham) or rolls served with either option are freshly baked in one of the nearby shops.

The hotel is well located near the market and 5 blocks from the square.

The staff though are what set this hotel apart. They are excellent - their English is welcome after struggling with Spanish out on the streets. They even argued a new price for us when we ended up having to get to taxis to the airport (we are travelling in a group of 4).

I should add they sent a member of staff to meet us at the airport and help us with the taxi then checked us into the hotel when we arrived.

Stayed: September 2016, travelled as a couple
Thank DavinC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaRamos04, Director de Relaciones con Clientes at Hotel Embajador, responded to this reviewResponded September 3, 2016

Dear Davin.

Thank you so much for your comment. We're really glad you've had an amazing time in our city and in our hotel. We hope you can enjoy the rest of your fantastic trip. You'll be always welcome to come back in our hotel.

Have an incredible day!

Regards.
Your Embajador's Family.

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Reviewed August 4, 2016 via mobile

The two staff at the front (a woman and a man) were superb. Good English, really helpful. Arranged a good tour through them, they found bus connections for our onward journey and were attentive to our requirements. We did need to leave a day early due to bus times and they did not offer a refund which was understandable and explained sympathetically.

This is a bit out of the hotels hands, but Chiclayo was not to our taste really, a bit choked and bustling with the points of interest outside of the city. One improvement for the hotel would be a wider variety of options at breakfast, though given it was included no major problem.

Overall a decent place to stay in a mediocre city.

Stayed: August 2016, travelled as a couple
Thank CharlieP1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaRamos04, Director de Relaciones con Clientes at Hotel Embajador, responded to this reviewResponded August 8, 2016

Dear Charlie.

Thank you so much for your review of your stay in our hotel, we really appreciate it. It's been a pleasure to meet you, we hope you can visit us again in another opportunity. We will be waiting for you, you're always welcome!

Regards and good luck!

Your Embajador's Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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