The hotel is really beautiful but since we got there it was a bad experience. We stay there for 2 night before we decide to go to an other hotel.
the room didn't have any ventilation, the fan was way to small and didn't help at all, we had a window with a view to a dirty wall and trash.
the hotel is very noise, not just the other guess also early in the morning the employes start talking and joking.
The bed was terrible hard and the location is horrible, you have to walk a long time to get to the Plaza de Armas in an area that seriously get you scare.
we never got the cleaning service, our bed was never made and no clean towels or more toilet paper, shampoo or soap (in a matrimonial room they give you 1 small shampoo and soap that hardly is enough for one person one day)
The Internet connection was imposible to use, I had to sit in a special spot of the room to get connection (still very slow)
I'm not a person who complain but this is really unacceptable, the hotel we change to "Mariest" is outside of the down town but is cheaper in a nice area, great service, breakfast included and if you want, they delivered to your room with no extra charge, stronge Internet connection, really nice employees and an amazing everything!! Or if you want something near the Plaza e Armas probably the best option will be the royal that is also cheaper, nicer and has a pool.
- Official Description (provided by the hotel):
- Strategically located in downtown Trujillo, four blocks from the Main Square. Single, double and triple bedrooms and executive suites, all equipped with internet access, telephone with national and international dialing, connection to fax modem, color TV with cable system, air conditioning, mini-bar, anti-noise windows, personal desk, bathrooms with bathtub. Jacuzzi in the suites. Free pick up service from airport. "El Carabobo" Restaurant, Business Center with access to internet, gym, Casino, Souvenir shop, and more... ... more less
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