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All reviews walking distance sunday market accommodating staff makati city convenient location philippines
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Reviewed June 23, 2017

We stayed in this place May 21 to June 3, 2017. It's very convenient, near all amenities, restaurants, shopping malls, public transportation. The suite was spacious, although the closet was placed in a weired way that there's not much space left to hang clothes, which was taken by the floor to ceiling shelves. The staff were courteous and helpful. The wifi was slow and sometime non-existent, the tv was erratic. Complimentary coffee and daily copy of local newspaper supposed to be provided but there's none. In-room breakfast was the same the first two days - in a picnic-type cardboard box w/ a serving of cold rice, a few strips of half-cooked beef, strange looking strips of onion-like salad and bland coffee. The first day it was delivered on time - 8 am, the time we requested. The second day we waited for 10 minutes after 8 am and had we not phoned heaven knows if we'll ever have breakfast that day. After another few minutes of waiting my husband was about to phone again when it was delivered. It was the exact same kind of "breakfast food" (see above description). The young delivery guy was not even apologetic for the late delivery. He even had the gall to say that there's not enough coffee for two but he'll be back for more. I gave him an earful and after he left my husband said don't expect him to be back, and sure enough, until we left a couple of hours later we never heard from him. By the way we discarded the "food" in the garbage and had the rest of the breakfast delivery cancelled the rest of our stay. As a security and energy-saving scheme, they designed the room key/card has to be taken out of a slot whenever we leave - but it automatically turns off all the electrical power in the room; the lights, fridge even the a/c w/c turns the room into an oven so when we return 6-8 hours later the room was sweltering hot. Temperatures in the Philippines in May/June soars to more than 100 degrees fahrenheit (+40 degrees celsius) even in the shade. We might return in future if they made improvements based on our experience.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank ariraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded June 23, 2017

Dear ariraira,

Thank you for sparing time to inform us your recent visit and bringing this matter to our attention.

Your comments will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you. Rest assured that all of the concerns mentioned will have action plans and will be disseminated to all concerned department to improve our service.

We hope to be able to give you better service on your next visit.

Warm Regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2017

Pros: The staff here are warm and welcoming; actually, if it weren't for their politeness, I would've rated the place lower. They will help you get taxis, get directions etc. Although there's no actual concierge, it's like having one. The location is great! Walking distance from numerous restaurants and the greenbelt area. There's a swimming pool on the rooftop which is a welcome retreat from the sun. The room was huge. The 2 beds were twin-sized and pretty comfy. There's a kitchenette with microwave, fridge, hotplate and a few dishes, which is very convenient if you have leftovers. There was a paper saying if you want crockery etc. just ask the staff, but we didn't need it so I can't say much about that.

Cons: The WiFi is AWFUL. Only one person can log in at a time and it's not very fast either. So if you're with someone and you both need to check your email, you're doomed. Everything (with the exception of the bedding, & fridge) is just a bit old, used, worn, faded...there's no way to explain it but just to say the whole room needs and overhaul. The bones are good and it's not dirty, it just feels tired. The cabinet handles are faded from over use, the TV screen shows like it's on it's last life, the lights are dull so that doesn't help the vibe of the room, the ironing board and iron are old. With just a little investment, this place would be terrific. But right now, it just doesn't give the "you're on a vacation" vibe.

Bottom line, if you're looking for a place to rest your head and you don't care too much about appearances, this place is great. If you're looking for a great location with bars and restaurants, great again! But if you're looking for more of a 4/5 star room experience, here is not the place.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Yasoda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded June 23, 2017

Dear Yasoda D,

Thank you for your time in posting your stay with us. The location of the hotel is indeed very convenient.Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service.

We hope we can welcome you back very soon.

Warm regards,

Cabrera, Macy
Front Office Manager
BSA Suites Makati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2017 via mobile

We stayed here for 3d2n, in a 1-br unit. The first room they gave us had a toilet that wouldn't flush and the bathroom door won't close. We asked to transfer to a different unit and the staff was very accommodating of our request. The place needs some touching up but the staff are helpful and the location is at the CBD and near many establishments.

Date of stay: May 2017
Thank msminchin23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded May 18, 2017

Dear msminchin23,

Thank you very much for giving feedback about your stay, we greatly value any comments that we receive. We sincerely apologized for the inconvenience that caused you. We are taking necessary steps to get superior level of service. We are certainly looking forward to serve you better in the future.

Warm regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2017

Convenient location, close to the Greenbelt area of Makati .Quiet location, lots of restaurants and coffee shops in the area. Bars and lounges within walking distance .

Secure hotel - security guards on duty 24/7 . Friendly staff .

Date of stay: March 2017
Thank MarioA4285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded May 2, 2017

Dear Mario A,

Thank for choosing the BSA Suites. We appreciate your time to share your experience with us and we are motivated to know that you had a pleasant stay.

We wish to welcome you again on your next visit. Thank you

Warm regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 18, 2017

i really like the service i promise I will definitely recommend your hotel to friends and family, and I’m sure I’ll be back on vacation. I hope to get the same quality of service when I return. Thanks again, see you soon.

thank you.
hawtan naif

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ronnie529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded April 19, 2017

Dear Valued Guest,

Thank you for your kind remarks about our services. We appreciate your time to share your experience with us and we are motivated to know that you had a pleasant stay. This review will surely inspire us to give our best and improve our services.

We wish to welcome you back very soon.


Warm Regards,
Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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