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“very accommodating staff”

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BSA Suites - Makati
Ranked #66 of 86 Hotels in Makati
Reviewed 11 September 2017

I would like to express my thanks and appreciation for the service and care I received at Bsa suites makati, Your staff did not disappoint me.Your front desk officer Mr. Jacob was able to arranged some of my vacation itinerary which was a real bonus for my vacation, that's why when i checked out i gave him a reward a gift.
Staying in Bsa suites makati actually enhanced my vacation experience.Every staff member with whom i came in contact was attentive and kind. I have already decided to return to Bsa suites makati for my next vacation, which will be next year.

I had a wonderful four week vacation, and I have recommended Bsa suites to all of my colleagues, friends and family. Thank you again for such outstanding service.

HannAnthony

Room Tip: accessibility, best views
See more room tips
  • Stayed: August 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank hannanthony2794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 12 September 2017

Dear hannananthony2794,

We appreciate your time to share your experience with us and we are motivated to know that you had a pleasant stay. Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service.

We wish to welcome you again on your next visit. Thank you

Warm regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 12 of 129 reviews

Reviewed 23 June 2017

We stayed in this place May 21 to June 3, 2017. It's very convenient, near all amenities, restaurants, shopping malls, public transportation. The suite was spacious, although the closet was placed in a weired way that there's not much space left to hang clothes, which was taken by the floor to ceiling shelves. The staff were courteous and helpful. The wifi was slow and sometime non-existent, the tv was erratic. Complimentary coffee and daily copy of local newspaper supposed to be provided but there's none. In-room breakfast was the same the first two days - in a picnic-type cardboard box w/ a serving of cold rice, a few strips of half-cooked beef, strange looking strips of onion-like salad and bland coffee. The first day it was delivered on time - 8 am, the time we requested. The second day we waited for 10 minutes after 8 am and had we not phoned heaven knows if we'll ever have breakfast that day. After another few minutes of waiting my husband was about to phone again when it was delivered. It was the exact same kind of "breakfast food" (see above description). The young delivery guy was not even apologetic for the late delivery. He even had the gall to say that there's not enough coffee for two but he'll be back for more. I gave him an earful and after he left my husband said don't expect him to be back, and sure enough, until we left a couple of hours later we never heard from him. By the way we discarded the "food" in the garbage and had the rest of the breakfast delivery cancelled the rest of our stay. As a security and energy-saving scheme, they designed the room key/card has to be taken out of a slot whenever we leave - but it automatically turns off all the electrical power in the room; the lights, fridge even the a/c w/c turns the room into an oven so when we return 6-8 hours later the room was sweltering hot. Temperatures in the Philippines in May/June soars to more than 100 degrees fahrenheit (+40 degrees celsius) even in the shade. We might return in future if they made improvements based on our experience.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ariraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 23 June 2017

Dear ariraira,

Thank you for sparing time to inform us your recent visit and bringing this matter to our attention.

Your comments will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you. Rest assured that all of the concerns mentioned will have action plans and will be disseminated to all concerned department to improve our service.

We hope to be able to give you better service on your next visit.

Warm Regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

Pros: The staff here are warm and welcoming; actually, if it weren't for their politeness, I would've rated the place lower. They will help you get taxis, get directions etc. Although there's no actual concierge, it's like having one. The location is great! Walking distance from numerous restaurants and the greenbelt area. There's a swimming pool on the rooftop which is a welcome retreat from the sun. The room was huge. The 2 beds were twin-sized and pretty comfy. There's a kitchenette with microwave, fridge, hotplate and a few dishes, which is very convenient if you have leftovers. There was a paper saying if you want crockery etc. just ask the staff, but we didn't need it so I can't say much about that.

Cons: The WiFi is AWFUL. Only one person can log in at a time and it's not very fast either. So if you're with someone and you both need to check your email, you're doomed. Everything (with the exception of the bedding, & fridge) is just a bit old, used, worn, faded...there's no way to explain it but just to say the whole room needs and overhaul. The bones are good and it's not dirty, it just feels tired. The cabinet handles are faded from over use, the TV screen shows like it's on it's last life, the lights are dull so that doesn't help the vibe of the room, the ironing board and iron are old. With just a little investment, this place would be terrific. But right now, it just doesn't give the "you're on a vacation" vibe.

Bottom line, if you're looking for a place to rest your head and you don't care too much about appearances, this place is great. If you're looking for a great location with bars and restaurants, great again! But if you're looking for more of a 4/5 star room experience, here is not the place.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Yasoda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 23 June 2017

Dear Yasoda D,

Thank you for your time in posting your stay with us. The location of the hotel is indeed very convenient.Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service.

We hope we can welcome you back very soon.

Warm regards,

Cabrera, Macy
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

We stayed here for 3d2n, in a 1-br unit. The first room they gave us had a toilet that wouldn't flush and the bathroom door won't close. We asked to transfer to a different unit and the staff was very accommodating of our request. The place needs some touching up but the staff are helpful and the location is at the CBD and near many establishments.

Stayed: May 2017
Thank msminchin23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 18 May 2017

Dear msminchin23,

Thank you very much for giving feedback about your stay, we greatly value any comments that we receive. We sincerely apologized for the inconvenience that caused you. We are taking necessary steps to get superior level of service. We are certainly looking forward to serve you better in the future.

Warm regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

Convenient location, close to the Greenbelt area of Makati .Quiet location, lots of restaurants and coffee shops in the area. Bars and lounges within walking distance .

Secure hotel - security guards on duty 24/7 . Friendly staff .

Stayed: March 2017
Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 2 May 2017

Dear Mario A,

Thank for choosing the BSA Suites. We appreciate your time to share your experience with us and we are motivated to know that you had a pleasant stay.

We wish to welcome you again on your next visit. Thank you

Warm regards,

Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

i really like the service i promise I will definitely recommend your hotel to friends and family, and I’m sure I’ll be back on vacation. I hope to get the same quality of service when I return. Thanks again, see you soon.

thank you.
hawtan naif

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank ronnie529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 19 April 2017

Dear Valued Guest,

Thank you for your kind remarks about our services. We appreciate your time to share your experience with us and we are motivated to know that you had a pleasant stay. This review will surely inspire us to give our best and improve our services.

We wish to welcome you back very soon.


Warm Regards,
Macy Cabrera
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2017

The room is very huge for three people (Triple Premier Room) for overnight. It is clean and tidy. The location is just a walking distance to malls, restaurants and hospital. I am very happy with their staff as they are very accommodating to their guests. What i suggest is to improve their rooms as the style is a bit old. But overall, it's really nice to stay here.

  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Aileen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSASuites, Front Office Manager at BSA Suites - Makati, responded to this reviewResponded 7 March 2017

Dear Valued Guest,

Thank you for your time in posting your positive stay with us. It is good to know that you had an excellent stay. The location of the hotel is indeed very convenient.Thank you as well for commending our staff and this review will surely inspire us to give our best and improve our service.

We hope we can welcome you back very soon.

Warm regards,

Cabrera, Macy
Front Office Manager
BSA Suites Makati

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BSA Suites - Makati

Address: 103 Carlos Palanca Street, Makati, Luzon 1223, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #66 of 86 Hotels in Makati
Price Range: $54 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BSA Suites - Makati 3*
Number of rooms: 29
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Also Known As:
Bsa Suites - Makati Hotel Makati
Bsa Hotel Makati
BSA Suites - Makati Metro Manila, Philippines

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