I stayed 2 nights for a business trip. The location was perfect, I walked to my meetings in the Fuente area. I was able to do work in the lobby which has tables and fast Wi-Fi. My room was comfortable and clean and the staff were extremely courteous. Will definitely stay here every time I go to Cebu
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First thing i noticed you can't sleep well cause everytime the other room opens the door it feels like your door is opening so weird ♂️ so loud!
So we checked out early cause we have an early flight when we got into the airport our flight was cancelled due to an airplane landing problem. So we decided to go back to the hotel to stay for a while coz our flight was rebooked after lunch. The thing is they won't let us enter our room anymore they want as to pay again!!! No consideration at all! They want us to pay again even though we payed our stay from 3pm to 12 noon. What a policy! Next time be very considerate to your guests! It's not all about the money!
We're so sorry to hear about your experience with us at Primeway.
Once our guests check out though, it is our policy to clean and sanitize the room for the next guest, and it is already unavailable for the previous guest. Given that a guest was already assigned to your room, we could not accommodate your request to re-enter or reuse the room you checked out of. As our front office associate told you, however, we could’ve given you a new, different room. We hope for your understanding, and thank you for staying with us!
We love how approachable Ms.Camla from the front desk is, we thought we will be having hard time because of the guest name that I mistakenly wrote but then without any hassle she just said no problem. Thank you so much for her hospitality she’s a very good employee.The hotel and our room is superb.
The property is new and strategically situated at the heart of Cebu. Very good value for money, plus rooms are more spacious compared to others in the price bracket. They were currently undergoing renovations so the entrance ramp was blocked but ingress can be facilitated thru the back. Staff were very polite and attentive to our needs. Blow dryer and umbrellas were upon request.
This hotel does not show up on Waze, Google, Grab (ridesharing app) easily because its still very new but I always pin Starbucks Primeway Plaza and I never had any problems.
Highly recommend!!
We stayed in a Family Suite, and it was by far the biggest hotel room I’ve stayed in that’s in the city center. The room is very well planned especially the bathroom - my husband, daughter and grandkid could all use the bathroom at the same time so getting ready was a breeze. They have a separate toilet, shower and 2 sinks. Will definitely stay here again!
It was a pleasure having you stay with us, We look forward to your next visit
Superb and excellent to stay in the heart of Cebu. Clean and spacious room. Walking distance to a restaurant and hospitals. Hotel staff are very accomodating. Sound proof room and very comfy to stay in
