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Movenpick Hotel Mactan Island Cebu
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Reviews (2,684)
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Reviewed August 9, 2017

Our overnight stay was an offer from a relative and we didn't bat an eye to accept it. We should have stayed longer! But our trip itinerary didn't permit it. The lobby was too busy when we arrived since the IronMan Marathon just ended and traffic was unusually bad. But the check in was seamless! And we ended up in our rooms earlier than usual.

The room we got has a view of a nearby pool and parts of the sea. The curtains could be moved so virtually no sunlight can pass through (except a small line on the floor). Our requests for extra utensils were immediately taken care of. I can't imagine what they would have done if we told them we're celebrating my wife's birthday there. The TV reception is not exactly super clear - not sure if it was because of the TV brand or their choice of cable provider. There's a radio-alarm clock beside the TV that may be left with the alarm on from the previous guest. Just check it out because we hear the alarm going on for some time from other rooms.

The beach was smallish but good enough for a luxurious feel. We weren't able to try Ibiza though.

Get up early in the morning so you can view the beach area as the sun rises. The timing is right when breakfast opened (6:30AM) because it rained and our stay on the beach was cut off. An added attraction is when the moon is full. The moon rise shines on the sea a little to the left of the beach.

Our check out was also seamless. They even offered if we need to get a ride out of the hotel.

Overall, we were really pampered and satisfied with our stay here.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank smartsmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRainfroy, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded August 10, 2017

Dear smartsmartin,

Thank you so much for choosing our hotel for your recent trip to Cebu.

It is such a delight to know that your had a great time during your visit, and that you found the services and facilities all to your comfort and convenience. Likewise, it is good to know that our team was able to directly address your concerns and needs.

We have noted your comments and insights and we appreciate that you have brought these matters to our attention. Do trust that we have shared these with our team, for proper assessment and action. We value feedback such as yours as these help us assess how we can further enhance guest experience in our hotel.

Thank you, once again, for taking time to post a review on TripAdvisor. We look forward to welcome you back in the resort.

Kind regards,
Harold Rainfroy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2017

This is my second time to stay in this hotel and it never ceases to impress me! The amenities are superb, the staff are so efficient and friendly. A perfect place to stay where my family, especially our triathletes (we have 2 participants in the Iron Man 70.3) and all 7 of us sisters who participated in the Iron Girl, can relax and feel at home. By the way, we all are champions as we were awarded with medals by the hotel! What a way to let somebody feel special! Awesome!

Room Tip: Family Suites are perfect for a family of six!
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Bing R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRainfroy, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded August 9, 2017

Dear Bing R,

Thank you so much for choosing our hotel for your recent trip to Cebu.

It is wonderful to know that you felt the warm and friendly hospitality in our hotel, and that our team was able to directly address all your concerns and requests. We are happy that you were able to fully relax during your stay, and that you loved our services, amenities, and facilities.

Thank you, once again, for taking time to post a review on TripAdvisor. We look forward to welcome you back in the resort.

Kind regards,
Harold Rainfroy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2017

Perfect hotel for the triathlon as it didn't give the feeling of being overcrowded. The beach is awesome and so is the Ibiza beach lounge bar. The staff are very attentive and polite! Overall great experience and if we were to come back for the race, we will book the same hotel for sure!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank Matthias C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRainfroy, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded August 9, 2017

Dear Matthias C,

Thank you so much for choosing our hotel for your recent trip to Cebu.

It is wonderful to know that you felt the warm and friendly hospitality in our hotel, and that our team was able to directly address all your concerns and requests. We are happy that you were able to fully relax during your stay, and that you loved our services, amenities, and facilities.

Thank you, once again, for taking time to post a review on TripAdvisor. We look forward to welcome you back in the resort.

Kind regards,
Harold Rainfroy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2017

the hotel resort is very beautiful. the reception and the arrival area is very accommodating. Security in getting to the elevator going to the rooms needs to be improved... but the rest of the areas are good.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank 367gemmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRainfroy, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded August 9, 2017

Dear 367gemmap,

Thank you so much for choosing our hotel for your recent trip to Cebu.

It is such a delight to know that your had a great time during your visit, and that you found the services and facilities all to your comfort and convenience. Likewise, it is good to know that our team was able to directly address your concerns and needs.

We have noted your comments and insights and we appreciate that you have brought these matters to our attention. Do trust that we have shared these with our team, for proper assessment and action. We value feedback such as yours as these help us assess how we can further enhance guest experience in our hotel.

Thank you, once again, for taking time to post a review on TripAdvisor. We look forward to welcome you back in the resort.

Kind regards,
Harold Rainfroy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2017

This was a really lovely hotel with excellent food and service. We were their for my partner who was completing the ironman and they went out of their way to make us feel special. Great bar and spa facilities too, we really enjoyed it.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank taboofreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRainfroy, General Manager at Movenpick Hotel Mactan Island Cebu, responded to this reviewResponded August 9, 2017

Dear taboofreak,

Thank you so much for choosing our hotel for your recent trip to Cebu.

It is wonderful to know that you felt the warm and friendly hospitality in our hotel, and that our team was able to directly address all your concerns and requests. We are happy that you were able to fully relax during your stay, and that you loved our services, amenities, and swimming facilities.

Thank you, once again, for taking time to post a review on TripAdvisor. We look forward to welcome you back in the resort.

Kind regards,
Harold Rainfroy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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