We arrived at the hotel for a vacation. The reception staff is kind and took care of us quickly. A large and spacious room. Background music in the bath. Comfortable beds. The dining room is good and has a large selection of dishes for breakfast, the staff quickly fills in the gaps. In the evening, the dining room turns into a restaurant at reasonable prices. Free parking adjacent to the hotel.
Dear shabtaib,
Thank you for your 5-star review! We are thrilled to hear that you had a great time during your vacation with us.
We are glad that you appreciated our kind and efficient reception staff, our spacious and comfortable rooms, and our delicious breakfast buffet. We also appreciate your feedback on our restaurant, which offers a wide variety of dishes at reasonable prices.
We are pleased to hear that you took advantage of our free parking.
We hope to see you again at soon!
Sincerely,
Lucaciu Timea
Marketing Specialist
Golden Tulip Ana Dome
Nice looking but average hotel with some minor problems (pics attached)
AC in the room had no real velocity and was unable to reach a cool temp.
Safe in room was not bolted down, it could have been carried away.
No coffee maker in room.
Very nice staff at front desk, bar and restaurant.
Only 2 very small elevators to service a fairly large building.
Golden Tulip hotels quality does vary from city to city.
Overall it was a fairly nice stay.
I am unsure if I would return.
The overall experience was average and I hate average.
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input, as it helps us improve our services and enhance the guest experience.
We apologize for the inconvenience you experienced with the air conditioning in your room. Our maintenance team will investigate this issue to ensure that all rooms are maintained at a comfortable temperature in the future. Additionally, we will address the concern about the safe in the room not being properly secured.
We understand that having a coffee maker in the room is important to many of our guests, and we will certainly consider this for future improvements. We aim to provide amenities that enhance your stay.
We are pleased to hear that you found our staff at the front desk, bar and restaurant to be very nice. Our team takes pride in offering excellent customer service, and your kind words are greatly appreciated. We are continuously working to maintain and improve our standards to ensure a consistent and exceptional experience for our guests.
We are committed to providing a better-than-average experience and would love the opportunity to exceed your expectations on your next visit. We look forward to welcome you back and providing you with an exceptional stay.
Sincerely yours,
Lucaciu Timea
Marketing Specialist
Golden Tulip Ana Dome
My favorite hotel to stay in while I am in Cluj-Napoca. I think the location is a bit far from the center, but the services and stay compensate for it. There aren't many restaurants close by, but the downstairs restaurant is good, and the service is impeccable. It's a bit more expensive than regular restaurants, but the food is very good. The hotel rooms are spacious, clean, and nicely decorated. The staff is professional, ready to help, and always smiling. I have stayed here 3-4 times already and will book again.
Dear Andrei Petrescu,
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that our hotel has become your favorite place to stay in Cluj-Napoca.
We understand your point about the location being a bit farther from the center, but we're thrilled to know that our services and overall experience make up for it. We strive to provide a top-notch dining experience, and it's great to hear that you enjoyed our cuisine and found our staff to be professional and friendly.
Your continued support as a guest is the best compliment we could receive. We look forward to welcoming you back for your next visit, and we'll do our best to make it even more memorable.
Best regards,
Lucaciu Timea
Marketing Specialist
Golden Tulip Ana Dome
Most important thing, everybody is smiling and willing to solve your demands. Rarely we have experienced such approach. For a 4 star hotel, breakfast is very good, with a lot of options. rooms are fare. Internet is working fair. Quality of sleep is good, maybe a an option for a different pillow could be fine. A little bit far from the city center. but Cluj is a small town. Surroundings are much oriented to the residential zone.
Dear Florin,
We are delighted to hear about your positive experience at our hotel! It's wonderful to know that our team's welcoming and helpful attitude left a lasting impression on you. We genuinely strive to create an atmosphere where guests' needs are met with a smile, and it's truly rewarding to hear that we succeeded.
We're thrilled that you enjoyed the breakfast selection we offer. We believe that a good day start is essential, and we're glad that our variety of options met your expectations. Your feedback about the rooms is greatly appreciated, and we're continuously working to ensure that our accommodations are comfortable and enjoyable for all our guests.
Regarding the internet, we always working on improving our connectivity to provide a smoother online experience.
It's fantastic to hear that the quality of sleep you experienced was good. Your suggestion for offering different pillow options is noted, and we'll certainly consider this to enhance our guests' comfort.
Our hotel is located in a quiet neighborhood, providing a more peaceful environment for our guests. Only 10 minutes away from the city center by car.
Thank you for taking the time to share your experience with us. We truly value your feedback, and it was a pleasure hosting you during your time in Cluj. We hope to have the opportunity to welcome you back in the future and continue to provide you with an enjoyable and comfortable stay.
Best regards,
Lucaciu Timea
Marketing Specialist
Golden Tulip Ana Dome
This is a beautiful hotel with very large rooms and piped music in the bathroom. Breakfast was very nice. My only complaint is that there was no kettle in the room on our floor whilst other floors did have kettles.
Dear Guest,
Thank you for taking the time to review your stay with us. We are delighted to read that you appreciated the spacious rooms and varied breakfast we offer.
In regards to your feedback about the kettle, we apologize for any inconvenience caused during your stay. Our hotel provides a variety of room types, and while some of these rooms are equipped with kettles, others are not, based on room type and size. We understand that these amenities can add comfort to your stay, and we're sorry if this caused any inconvenience.
Feel free to communicate your preferences to us when you book your room, so we can do our best to accommodate your requests, subject to availability.
Thank you once again for your feedback. It provides us with an opportunity to improve and meet expectations more accurately. We hope to welcome you back to our hotel in the near future.
Best regards,
Lucaciu Timea
Marketing Specialist
