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All reviews bolshoi theatre red square live harp music art nouveau historic hotel perfect location caviar breakfast room concierge team old style superior room wonderful hotel blinis high ceilings excellent breakfast business trip lobby bar
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Reviewed June 15, 2016

Can't fault this hotel. The place has wonderful character, built in the early 1900s it retains all the style and elegance of the era. what really stood out for us was the friendly, extremely helpful staff, from the delightful bell hop through to the exceptional Concierge service. British hotels need to discover the secret of the staff training here because the results are outstanding. Great choice at breakfast in a beautiful dining room with a fountain and harpist! The location is central, easy walking to all the main Moscow tourist sites. Plus good value for money.

Room tip: We had a junior suite with a view of the Bolshoi Theatre. The double glazing was superb, no noise and one of us sleeps very lightly!
Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded July 3, 2016

Dear Carol,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Metropol! Your comments are very much appreciated, especially about the nice staff and service you have received. It is wonderful to know that we were able to provide you with remarkable service and anticipate your needs, as these are two of our primary goals.
We sincerely hope that you will visit us again and look forward to welcoming you back.

With kind regards from sunny Moscow,

Narmina Shirinova
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2016

Location was great, the hotel itself was fabulous, and the breakfast in particular was exceptional - even a harp player to provide a great atmosphere. The only negative was poor lighting in the bathroom and room service left a little to be desired - breakfast was cold and the order was not correct. Still, once we realized how good the dining room was, it totally compensated for it. Th staff were very helpful in terms of restaurant recommendations and general advice.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kramerdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded June 29, 2016

Dear Guest,

We would like to thank you for choosing the Metropol during your recent stay in Moscow and for taking the time to share your comments online. I was surprised that the breakfast was cold and the order was not correct. Please be assured that all possible action will be taken to prevent such a situation repeating itself.
On a positive note we are delighted to read that you enjoyed our great location, brekfast in restaurant Metropol and a brekfast hall.
We certainly hope that should you visit Moscow again, you will choose to stay with us.

With kind regards from sunny Moscow,

Narmina Shirinova
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2016

For wanting to preserve the old, sacrifice certain comforts, otherwise good, especially the breakfast room
They should hace employees who speak spanish at recepcion
Él breakfast is verte good and very friendly service

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 446f_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded June 29, 2016

Dear Guest,

I appreciate your time and effort to post your review, thank you for letting us know of your impression of the hotel. Observing our shortcomings, you are helping us to improve the level of service and to anticipate the needs of our guests in the future.
Thank you for staying with us and I hope you will come and join us again whenever your travel brings you back to Moscow.

With kind regards,

Narmina Shirinova
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2016

Excellent hotel! Service was great. i very recommend this hotel. all the stay was just perfect. i was there for 2 weeks, and didn't want to leave...
Waiting to come visit again... Definitely one of the best hotels in moscow.

Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Eli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded June 29, 2016

Dear Guest,

Thank you very much for taking the time to post a review and for your wonderful compliments. We are honored that you consider us to be one of the best hotels in Moscow.
We are delighted to read that you had a memorable time among us and that you appreciated our service. Recognition is very important to us and I am delighted to see that we exceeded your expectation on that manner.

With kind regards from sunny Moscow,

Narmina Shirinova
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2016

The Metropol is a comfortable place to stay very close to Red Square and the other central Moscow sites, while allowing, via nearby Metro stations, access to all of Moscow within 30 minutes for business meetings.

Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marsrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded June 29, 2016

Dear Guest,

Many thanks for taking the time to leave such kind feedback on your recent visit to The Metropol. I am delighted to read that you enjoyed hotel's location and your stay was comfortable.
We hope to have the pleasure of seeing you again soon at the Metropol.

With kind regards from sunny Moscow,

Narmina Shirinova
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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