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Reviewed 4 weeks ago

We stayed at the Metropol for two nights in October. The art deco style hotel rivals the churches and government buildings on Red Square. The history of the hotel is impressive. The staff and accommodations were great. Plus, the service was mostly top-notch, friendly and unpretentious.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank HighExpectationsUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you very much for taking the time to write your review and for rating us with five stars. It is real pleasure for us to read your comment about convenient location of The Metropol and rich history of the hotel. We are especially pleased to see that you enjoyed the work of staff. This is exactly what we are trying to achieve. We certainly hope that should you visit Moscow again, you will choose to stay with us!


Kind regards,
Irina Ivanova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our second stay at this hotel. Rooms are wonderful with a kettle which make a change. Very good position for sightseeing. One of the best breakfast rooms we have been in. Bar has a good atmosphere and the staff speak good English. Will stay again soon.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sforre274958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 3 weeks ago

Dear Guest,

Many thanks for taking the time to leave such kind feedback on your recent visit to The Metropol. We appreciate you for rating us with five stars. It genuinely means a lot to us here to have you as a return guest. I am delighted to read how much you enjoyed staying with us and how highly you valued the central location of The Metropol, wonderful rooms, the buffet breakfast in main hall Metropol. I am especially pleased to see that you enjoyed the work of staff. It will be my pleasure to share your comments with our team and I look forward to welcoming you on your next visit!

Kind regards,
Ksenia Agafonova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Wonderful traditional hotel in the centre of Moscow. Our room whilst still retaining the original look, had fantastic modern facilities. The main restaurant was closed for renovations but the food in the bar was great, as were the service & drinks. Took a little while to find the small swimming pool & sauna but well worth it. Very clean & good facilities. The breakfast in the hotel is quite something. Overall an amazing experience. Very convenient for Red Square.

Stayed: October 2018, travelled as a couple
Thank redken175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 3 weeks ago

Dear Guest,

Many thanks for taking the time to leave such kind feedback on your recent visit to The Metropol. We appreciate you for rating us with five stars. We are delighted to read how much you enjoyed staying with us and how highly you valued the central location of Metropol, classic interior of the room with modern facilities, lobby bar and breakfast service. We sincerely hope that you will visit us again and look forward to welcoming you back!

Kind regards,
Ksenia Agafonova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Come to Moskow for just few days . Was suggested to stay in Metropol as a one of the best hotel .

Unfortunately “Metropol’ DID NOT only met the expectations of 5-Star hotel , but didn’t even meet personal expectations.

But they do have a nice breakfast , and very good coffee at the lobby bar.

With bitter sweet taste , leaving to St. Regis next door .

Will leave you my St. Regis reviews after my stay there . Stay tuned. And keep positive :)

Stayed: October 2018, travelled on business
Thank Ekaterina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel is beautiful, the staff is polite and helpful, the rooms are clean, the rooms are spacious, the breakfast is delicious. It would be necessary, however, to exterminate the clear smell of smoke. as the hotel is still non-smoking The room was stuffy and hot, I did not find the temperature regulator

Stayed: March 2018, travelled with friends
Thank Anton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 4 weeks ago

Dear Anton,

Thank you very much for taking the time to write your review and for rating us with five stars! It is real pleasure for us to read your comment about the spacious rooms, delicious breakfast and very helpful staff. In connection with the Russian anti-tobacco law, in Metropol there aren’t "smoking" rooms. We do apologize for the inconveniences and we can assure you, that we do all the best our guests to stop smoking in the rooms at all and other guests don’t feel unpleasant smell. I have shared your comment with Housekeeping department. Noticing our weaknesses you make us better. We certainly hope that should you visit Moscow again, you will choose to stay with us!

Best regards,
Ksenia Agafonova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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