We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Reviews (1,750)
Filter reviews
1,750 results
Traveller rating
1,065
456
147
49
33
Traveller type
Time of year
LanguageAll languages
More languages
1,065
456
147
49
33
Show reviews that mention
All reviews kremlin view red square breakfast room classic room perfect location directly across the street st basil's cathedral concierge desk four seasons junior suite high ceilings old style historical building the ritz carlton metro station lobby bar bolshoi theatre
Filter
Updating list...
209 - 214 of 1,750 reviews
Reviewed December 30, 2016 via mobile

Hotel with a History Right in the centre of Moscow. Rooms with Kremlin view are fantastic and beautiful. Breakfast is ok and every other service fast . Metro is close as well as Bolschoi Theatre and the department store Tsum and Gum as well as Red Square.

Date of stay: December 2016
Thank aivlys570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesper F, General Manager at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded January 9, 2017

Dear guest,

Thank you very much for choosing Hotel National for your recent stay and for taking time to write nice comments about your experience with us!
We are delighted to learn that you were pleased with the location and interior of our hotel and appreciated the level of service provided. Please stay reassured that we are doing our best so that you enjoy your stay at National Hotel and feel at home.

We wish you a Merry Christmas and a Happy New Year and we hope to welcome you to National Hotel again!



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016 via mobile

We had a seven day stay booked and wanted to leave within an hour of arrival. And we did cut our stay short as soon as we found another hotel.

The decor is dated. Carpets old and dirty. The Classic rooms, even though a good size felt claustrophobic. The toiletries supplied were at the minimum level for a so called five star hotel.

There is no in room tea or coffee facilities. You have to call room service each time. Really inconvenient and intrusive when you want a hot drink.

The ironing facilities are outdated clothing presses.

The service was on one hand pompous whilst on the other staff were laughing behind the bar and it was hard to get their attention.

Over priced, over stuffed, out dated. We cut our stay short and quickly found another hotel that was 100 less per night for the two rooms we had booked, whose facilities were cleaner better and more modern.

You can do much much better than this hotel if you want somewhere nice and luxurious to stay in Moscow.

Date of stay: December 2016
Trip type: Travelled with family
Thank Melt101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesper F, General Manager at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded January 11, 2017

Dear guest,

Thank you very much for choosing Hotel National and for this review. We highly appreciate the willingness to share your opinion with us because we always try to do our best for improving the service we provide and our guest comments help us with it.

I am sorry to learn that style of our hotel didn’t meet your expectations.
Our hotel is a historical building and every room has its own beauty and differs from the other in style and size. Now when we are aware of your preferences and requirements I am sure we will be able to accommodate you in a room which will meet your expectations and make you next stay at Hotel National enjoyable and pleasurable.

Thank you for highlighting the areas that need to be improved.Your comments have been taken to heart and discussed with all concerned department heads. Additional training on guest care was organized for bar employees and I do hope you will be able to feel the difference during your next stay with us.


We wish you a Merry Christmas and a Happy New Year and hope to see you again at National!


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016 via mobile

We had a rocky start to our stay at Hotel National. Our online booking agent had folded & we were told we had no booking when we presented our vouchers. We lost money the paid to them and paid a second time for a room that was inferior to the one we originally booked. However, when the issue was raised with management, we were upgraded as a goodwill gesture. This was much appreciated given that the issue was outside of the hotel's jurisdiction. This hotel is the perfect location to explore Moscow from, being directly opposite Red Square. Rooms are classically decorated and comfortable. We will remember our time in Moscow fondly for the rest of our lifetime.

Date of stay: December 2016
Trip type: Travelled with family
Thank p0nd0kh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 8, 2016

The location is excellent - just acress the Red Square.
The staff was helpful during our stay and before it - they arranged the transfers to and from the airport, the Bolshoi Balet tickets, the reservations for some of the restaurants.
The breakfast is more than one would expect, with some typical Russian food and everything elese you can immagine.
The rooms are very clean. One of them was smelling of smoke, but they changed it imediatly.

Room tip: If you spend the money for this hotel, at least take e room with view to the Red Square
Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank hteo531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesper F, General Manager at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded December 13, 2016

Dear guest,
Let me thank you for choosing Hotel National and sharing such a wonderful review on Tripadvisor!
We work to ensure that the guests receive an impecable experience during their stay at the hotel.
We are enchanted to learn that you have enjoyed the location, our breakfast and what is even more important the professionalism of our staff who worked very hard to make your stay memorable.
I look forward to having another opportunity to welcome you at Hotel National!

Best regards,
Jesper Francl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 30, 2016 via mobile

I have just returned from a 3 day business trip. This was my second stay and it won't be my last. I love the historical elegance of the building and the rooms. I agree with others who have said that the concierge and front desk services are professional, friendly and helpful. Two tips to Hotel management to make the experience even better for your guests: First, the front doormen are not over friendly and rarely smile nor hold the door open on every occasion. Secondly, I found the hotel's own car transportation service (used on 3 occasions) to be very expensive and I was concerned that none of the drivers spoke English or were especially helpful.

Date of stay: November 2016
Trip type: Travelled on business
Thank Davsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews