I have stayed in hostels all over Europe and never encountered one like this. When we arrived from the night train despite confirming our arrival time by e-mail the previous day we had to wait for nearly two hours for staff to arrive at the hostel despite being within their advertised opening hours. The hostel was dirty with mold in the kitchen and unchanged beds in the dorm rooms. Sheets were old and had rips in them. The furniture was of poor quality and the bathrooms tiny with showers that did not drain. When we arrived the staff did not check our passports (standard practice in every hostel I have ever stayed at) and left the hostel in the early evening. On New Years day there were no staff at the hostel in the morning and we were left completely alone in the hostel as there were no other guests. We felt very uncomfortable with this situation (especially considering the strict rules in Russia about passport registration, etc) and decided that we needed to leave and find other accommodation. We had paid in full for 4 nights in the private room and the booking agent Marsha was rude and aggressive in our subsequent e-mail communications when we asked for a refund.
- Official Description (provided by the hotel):
- Nord Hostel one of the most centrally located hostels in Saint-Petersburg. You cannot possibly be closer to the Hermitage, one of the largest and oldest museums in the World, city's main square, the Palace square, and magnificent Winter Palace, residence of the Tsars. Just walk through the Arch and immerse yourself in history and beauty! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld and TripOnline SA so you can book your Nordhostel Hermitage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.